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Customer Service Representative

7 months ago

Kelowna, Canada CB Canada Full time

Customer Service Representative

Location: Kelowna, BC

Your positive attitude is what makes you special and you genuinely like working with people, so why not join the EBus team as a Customer Service Representative? EBus is currently seeking part-time Customer Service Representatives to join our team based out of our Kelowna Ticket Office. Shifts include daytime, evenings, weekends and holidays and will consist of 56 hours over a two-week pay period.

This is a great opportunity to enter the transportation industry in a position that is both interesting and varied day to day. Exemplifying the Core Values of EBus, you are a team player, you believe in providing outstanding customer service, and you respect others. If you are ready for a new career with a company that is enjoyable, respected, and filled with a culture that is positive and encouraging, this opportunity is for you

Primary Responsibilities:
Quote fares and rates, assist customers in planning travel times and routes, make/confirm/change and cancel reservations, process payments, handle cash, assist passengers with our online booking process, greet passengers during check in process, assist with inquiries and luggage storage, safely embark and disembark coaches, provide information on company policies and perform a variety of office and cleaning duties.

Desired Qualifications:

  • Open availability required
  • Numeracy
  • Oral communication skills
  • Ability to work well with others
  • Superior problem solving and decision making skills
  • Ability to search for and retrieve information
  • Ability to learn and retain large amounts of changing information
  • Proficient in Microsoft Office and use of a computer
  • Friendly, service-oriented personality