Customer Service Representative

6 months ago


Kelowna, Canada TNR Industrial Doors Full time

Hörmann Northwest Door LTD is a family-owned company with a highly dedicated team who takes pride in supplying one of the widest ranges of high quality residential and commercial garage doors in the industry. We provide the building industry with innovative garage doors at competitive prices while maintaining a reputation of quality, reliability and integrity. We offer a team-centered environment, where each member's unique knowledge, skills, abilities, and efforts define our success as a company.

Our team in Kelowna is small, but mighty We are looking for a Customer Service Representative for our Kelowna distribution center to receive questions from customers and provide answers or refers calls to appropriate staff. Typical questions are focused on order status, product information, account status, pricing, product or service.

Our facility operates M onday through Friday from 7:30AM to 4:00PM.

As Customer Service Representative, you will be responsible for:

- Field inbound customer service support calls with potential for extended periods of high volume
- Take sales calls and offer required upsells - make compelling offers, present appropriate alternatives when necessary, and ask for the sale
- Troubleshoot customer service problems
- Process orders in a fast-paced environment.
- Provide knowledgeable answers to questions about product, pricing and availability.
- Help customers navigate our website and place orders online.
- Work with internal departments to meet customer’s needs.
- Work with customers to resolve product returns, shipping inquiries and order status questions.
- Performs various administrative support tasks including i nvoicing, filing, payment processing, customer account creation, validating special orders to factory records Other duties as assigned

Requirements for the position:

- High School Diploma or equivalent required
- A minimum of one year experience in a customer service capacity
- Fast learner, able to obtain a thorough knowledge of product catalogue and quality standards
- Troubleshooting techniques
- Strong interpersonal skills
- Professional, engaging verbal communication skills by phone and in person
- Ability to manage time effectively to meet targets and deadlines
- Able to excel in a fast-paced environment and multitask
- Ability to effectively network and coordinate work with customers and suppliers
- Strong oral and written communication skills Knowledge of customer service principles and practices

We offer great benefits
- Paid vacation
- Competetive group health & dental benefits
- Company-paid life and long-term disability insurance
- RRSP with company match



  • Kelowna, Canada Secure Rite Full time

    **CUSTOMER SERVICE REPRESENTATIVE (CSR) - JOB POSTING** You are a people person and love details. You enjoy working within a team environment and have a positive, upbeat personality. You are seeking a position that allows you to pour your passion for people, excellence and community into helping customers while working for a fast-growing company that still...


  • Kelowna, British Columbia, Canada beBee Professionals Full time $30,000 - $45,000

    beBee Professionals in Kelowna is seeking a highly motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, handling customer transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle...


  • Kelowna, British Columbia, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Customer Service Representative to work at our food counter in Kelowna. In this role, you will be responsible for taking customer orders, preparing food items, and delivering exceptional customer service.Key Responsibilities:Greet customers and take their orders efficiently.Prepare food items according to customer...


  • Kelowna, Canada CB Canada Full time

    Customer Service RepresentativeLocation: Kelowna, BCYour positive attitude is what makes you special and you genuinely like working with people, so why not join the EBus team as a Customer Service Representative? EBus is currently seeking part-time Customer Service Representatives to join our team based out of our Kelowna Ticket Office. Shifts include...


  • Kelowna, British Columbia, Canada Pro-Line Building Materials Full time

    Job Title: Customer Service RepresentativePro-Line Building Materials Ltd. is a leading distributor of roofing, insulation, and waterproofing products in Western Canada. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.The successful candidate will be responsible for assisting,...


  • Kelowna, Canada Overland West Full time

    Overland West Freight Lines Ltd. is your key to reach your full potential. We are looking for an energetic and hardworking Customer Service Representative to join our team! **Job Summary** Reporting to the Customer Service Supervisor, the Customer Service Representative provides the essential front-line service to customers and enters information into a...


  • Kelowna, Canada PeopleToGo Full time

    Type: 6-month Contract (with possibility of a permanent offer at the end of the contract)Title: Customer Service RepresentativeLocation: 1521 Keehn Road, Kelowna, BC, V1X 5T5Start Date: ASAP  Days/Hours: Monday to Friday 8:00 AM to 5:00 PM with 1 hour lunch Hours/Week: 40Salary Range: $23/hour to $26/hour Our client has been serving its clients for...


  • Kelowna, British Columbia, Canada True Gents Barber & Supply Ltd Full time

    Job OverviewWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at United Kutz Barber Shop.


  • Kelowna, Canada Impact Radio Accessories Full time

    **Impact Radio Accessories Customer Service Representative** **Who We Are**: Impact Radio Accessories is an industry leading manufacturer and worldwide distributor of high-quality audio accessories and chargers for professional, portable communications devices. Through our extensive dealer network, Impact products are used by numerous vertical markets;...


  • Kelowna, Canada eBUS Full time

    **Customer Service Representative** Your positive attitude is what makes you special and you genuinely like working with people, so why not join the EBus team? Exemplifying our Core Values, you are a team player, you believe in providing outstanding customer service, and you respect others. It's our culture that sets us apart from our competitors - at EBus,...


  • Kelowna, British Columbia, Canada FIVE RIVERZ IMMIGRATION CONSULTATION LTD. Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and organized Customer Service Representative to join our team at FIVE RIVERZ IMMIGRATION CONSULTATION LTD. This role will be responsible for providing exceptional customer service, handling client inquiries, and performing administrative tasks.Key Responsibilities:Greeting Clients:...


  • Kelowna, British Columbia, Canada Formosa Tea Cafe Full time

    We are seeking a skilled Customer Service Representative to join our team at Formosa Tea Cafe. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.The successful candidate will be responsible for:Preparing and serving tea and coffee to customersCleaning and maintaining the...


  • Kelowna, British Columbia, Canada SKYTRAC Systems Ltd Full time

    Job SummarySKYTRAC Systems Ltd is seeking a Customer Service Representative to provide exceptional support to our clients. This is a hybrid role that requires a high level of communication, problem-solving, and teamwork skills.ResponsibilitiesEducation: College/CEGEP diplomaExperience: 2 years to less than 3 years in a customer-facing roleWorkplace...


  • Kelowna, Canada Heartwood Manufacturing Ltd. Full time

    SEEKING A CUSTOMER SERVICE REPRESENTATIVE: HEARTWOOD MANUFACTURING LTD. is recognized as an industry leader, specializing in a broad range of quality melamine and laminate office furniture. Delivering top-quality products and service by hiring top quality people is a key to our success. The successful applicant will possess the following skill sets: -...


  • Kelowna, British Columbia, Canada KMS Kelowna Medical Supplies Full time

    About the RoleAt KMS Kelowna Medical Supplies, we are seeking an experienced Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and a passion for delivering exceptional customer experiences.Key ResponsibilitiesCash Handling: Process transactions accurately and efficiently, handling cash, credit...

  • Customer Service

    5 months ago


    Kelowna, Canada National Seating & Mobility Full time

    **About NSM** National Seating & Mobility is Canada’s fastest-growing rehab equipment supplier, and we help improve our clients' lives by providing medical equipment solutions for seating and mobility. At NSM, we seek mission-driven team members that can exemplify our HEARTS values: Honour, Excellence, Accountability, Respect, Teamwork and Service....


  • Kelowna, Canada Competition Glass Full time

    Customer Service Representative Competition Glass is looking for an outgoing Customer Service Rep. to join our team! Operating in the heart of the Okanagan for over 40 years, Competition Glass is a leader in the commercial glazing industry. Based out of Kelowna, BC, we pride ourselves in our successful track record of notable projects. Our team of...


  • West Kelowna, British Columbia, Canada Subway Full time

    **Job Summary:**At Subway, we are looking for a highly motivated and detail-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for ensuring that our customers receive exceptional service and have a memorable experience in our restaurant.**Responsibilities:**Provide excellent customer...


  • Kelowna, Canada Culligan Water of Canada Full time

    Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations. **We want you to join our team at our Kelowna location as a Customer Service Representative!** The Customer Service Rep is...


  • Kelowna, British Columbia, Canada Okanagan College Full time

    Job OverviewAt Okanagan College, we are seeking a skilled and customer-focused individual to join our team as a Customer Service Representative. The successful candidate will provide top-notch service to our customers in a fast-paced retail environment.Key ResponsibilitiesProcess payments and maintain accurate cash recordsIdentify sales opportunities and...