
Customer Service Representative
3 weeks ago
Overland West Freight Lines Ltd. is your key to reach your full potential.
We are looking for an energetic and hardworking Customer Service Representative to join our team
**Job Summary**
Reporting to the Customer Service Supervisor, the Customer Service Representative provides the essential front-line service to customers and enters information into a central database to be used in tracking and tracing shipments.
**Shift**
Monday to Friday; 7:00 am - 3:30 pm
**Location**
2170 Matrix Cresent, Kelowna BC V1V 0C1
**Key Responsibilities**
- Enters pick up requests into local dispatch systems
- Use AS400/LTL400 software to track/trace shipments
- Liaise with dispatch as necessary
- Help maintain a neat work environment which may include tidying up the lunch room occasionally
- Work with Dispatchers and Drivers to confirm delivery and pick up
**Qualification Requirements**
- Maintain professional Customer Service oriented personality in all customer interactions
- Strong communications skills, both verbal and written
- Work well in a fast-paced team environment
- Strict attention to details
- Problem solving skills
- Proficiency with Microsoft Outlook, Excel and Word
**Compensation & Benefits**
- Starting wage: $21.50/hour
- Comprehensive benefits package available including pension matching program upon successful completion of probationary period
**To apply**
- _We thank all applicants, but only those selected for an interview will be contacted._
- _Overland West Freight Lines Ltd. is committed to the principles of employment equity and encourages all qualified members of the designated groups to apply._
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