Customer Service Representative

4 months ago


Kelowna, Canada Overland West Full time

Overland West Freight Lines Ltd. is your key to reach your full potential.

We are looking for an energetic and hardworking Customer Service Representative to join our team

**Job Summary**

Reporting to the Customer Service Supervisor, the Customer Service Representative provides the essential front-line service to customers and enters information into a central database to be used in tracking and tracing shipments.

**Shift**

Monday to Friday; 7:00 am - 3:30 pm

**Location**

2170 Matrix Cresent, Kelowna BC V1V 0C1

**Key Responsibilities**
- Enters pick up requests into local dispatch systems
- Use AS400/LTL400 software to track/trace shipments
- Liaise with dispatch as necessary
- Help maintain a neat work environment which may include tidying up the lunch room occasionally
- Work with Dispatchers and Drivers to confirm delivery and pick up

**Qualification Requirements**
- Maintain professional Customer Service oriented personality in all customer interactions
- Strong communications skills, both verbal and written
- Work well in a fast-paced team environment
- Strict attention to details
- Problem solving skills
- Proficiency with Microsoft Outlook, Excel and Word

**Compensation & Benefits**
- Starting wage: $21.50/hour
- Comprehensive benefits package available including pension matching program upon successful completion of probationary period

**To apply**
- _We thank all applicants, but only those selected for an interview will be contacted._
- _Overland West Freight Lines Ltd. is committed to the principles of employment equity and encourages all qualified members of the designated groups to apply._



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