Customer Service Representative

4 weeks ago


Kelowna, Canada Secure Rite Full time

**CUSTOMER SERVICE REPRESENTATIVE (CSR) - JOB POSTING**

You are a people person and love details. You enjoy working within a team environment and have a positive, upbeat personality. You are seeking a position that allows you to pour your passion for people, excellence and community into helping customers while working for a fast-growing company that still feels like family. You recognize that sometimes it takes **Cowboy** **Grit** to get the job done, and you are the one who can do it.

You have a strong sense of urgency, are agile, and are known as the person who **_gets things done_**. You want to make a difference every day with your skills, talents, and abilities. Exceeding a customer's expectations is just how you think.

In this position, the Customer Service Representative (CSR) will be responsible for incoming customer inquiries, and bookings, and ensuring that details are captured and communicated effectively. You will also be responsible for sending sales and rental agreements, quotations and information requested by our customers. The CSR plays a **critical** role in delivering exceptional customer to our customers.

If this sounds like you, Secure-Rite Mobile Storage needs you on our Kelowna customer service team

**Position in Company**
- Responsible to Client Services Manager

**Responsibilities and Duties**
- **_Customer Service_**
- Handle incoming customer inquiries and orders for all branches
- Collect detailed information from customers to prepare sales and rental agreements
- Enter all client information and sales/rental booking information into our software program
- Send agreements to customers, and ensure they are received back with payment details before the delivery date
- Handle any customer complaints as per company procedure
- **_Quotations & Information_**
- Prepare and send quotes to customers
- Forward any non-standard quote requests to applicable departments
- Track KPI’s to provide data to the Branch Manager on a weekly basis
- **_Outside Sales & Service_**
- **_Accounting Support_**
- When requested, assist Finance with accounts receivable
- Ensure that all client information and methods of payment are current and functional

The above job description is intended to serve as a guideline for the general role of the Customer Service Representative as a member of the team at Secure-Rite Mobile Storage Inc. The Customer Service Representative may be required to perform some additional duties at the request of Secure-Rite, which contribute to the overall goals of Secure-Rite. Training and support will be provided to the Customer Service Representative as necessary.



  • Kelowna, Canada Overland West Full time

    Overland West Freight Lines Ltd. is your key to reach your full potential. We are looking for an energetic and hardworking Customer Service Representative to join our team! **Job Summary** Reporting to the Customer Service Supervisor, the Customer Service Representative provides the essential front-line service to customers and enters information into a...


  • Kelowna, Canada Marathon Hardware Full time

    Marathon Hardware has 6 locations across Canada and we proudly distribute thousands of products throughout North America. Our products range from decorative hardware, hinges & opening systems, drawers & slides, and storage accessories. Our roots have been firmly planted in Canada for nearly 30 years. We source products from around the world to find new and...


  • Kelowna, Canada Impact Radio Accessories Full time

    **Impact Radio Accessories Customer Service Representative** **Who We Are**: Impact Radio Accessories is an industry leading manufacturer and worldwide distributor of high-quality audio accessories and chargers for professional, portable communications devices. Through our extensive dealer network, Impact products are used by numerous vertical markets;...


  • Kelowna, Canada TNR Industrial Doors Full time

    Hörmann Northwest Door LTD is a family-owned company with a highly dedicated team who takes pride in supplying one of the widest ranges of high quality residential and commercial garage doors in the industry. We provide the building industry with innovative garage doors at competitive prices while maintaining a reputation of quality, reliability and...


  • Kelowna, Canada U-Haul Full time

    Location: 2076 Enterprise Way, Kelowna, British Columbia V1Y6H7 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...


  • Kelowna, British Columbia, Canada U-Haul Full time

    Location: 2076 Enterprise Way, Kelowna, British Columbia V1Y6H7 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...


  • Kelowna, British Columbia, Canada Okanagan College Full time

    Competition Details Position Information Position Number P00316 Position Title Customer Service Representative - Campus Store (Kelowna - On-Call) Division/Portfolio Ancillary and Business Services Department/Program Bookstore Location Kelowna Other Flexible Work Options Your Opportunity Under the general supervision of the Retail Services Coordinator,...


  • Kelowna, Canada Heartwood Manufacturing Ltd. Full time

    SEEKING A CUSTOMER SERVICE REPRESENTATIVE: HEARTWOOD MANUFACTURING LTD. is recognized as an industry leader, specializing in a broad range of quality melamine and laminate office furniture. Delivering top-quality products and service by hiring top quality people is a key to our success. The successful applicant will possess the following skill sets: -...


  • Kelowna, Canada Poolcorp Full time

    **Why not work for an INDUSTRY LEADER?** POOLCORP is the world’s leading distributor of outdoor living products. We operate in more than 390 Sales Centers with nearly 5,000 employees who proudly service the needs of our customers. Our company strives to employ _only the best _CDL and Delivery Drivers, Warehouse Associates and Inside Sales Representatives...


  • Kelowna, British Columbia, Canada Okanagan College Full time

    Competition Details Position Information Position Number P00185 Position Title Customer Service Representative - Market (On-Call) Division/Portfolio Ancillary and Business Services Department/Program Ancillary & Business Services Location Kelowna Other Flexible Work Options Your Opportunity Under the direct supervision of the Business and Food Services...


  • Kelowna, Canada Heartwood Manufacturing Ltd. Full time

    SEEKING A CUSTOMER SERVICE REPRESENTATIVE: HEARTWOOD MANUFACTURING LTD. is recognized as an industry leader, specializing in a broad range of quality melamine and laminate office furniture. Delivering top-quality products and service by hiring top quality people is a key to our success. The successful applicant will possess the following skill sets: -...

  • Customer Service

    3 weeks ago


    Kelowna, Canada National Seating & Mobility Full time

    **About NSM** National Seating & Mobility is Canada’s fastest-growing rehab equipment supplier, and we help improve our clients' lives by providing medical equipment solutions for seating and mobility. At NSM, we seek mission-driven team members that can exemplify our HEARTS values: Honour, Excellence, Accountability, Respect, Teamwork and Service....


  • Kelowna, Canada Culligan Water of Canada Full time

    Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations. **We want you to join our team at our Kelowna location as a Customer Service Representative!** The Customer Service Rep is...


  • Kelowna, Canada Waste Connections Full time

    **Waste Connections of Canada** is a leading non-hazardous solid waste management in North America. We have an immediate opening for a** Dispatcher/Customer Service Representative** at our **Kelowna, BC** office. **Address**:4-150 Campion St, Kelowna, BC V1X 7S8** **Competitive Pay and Benefits, Great hours, RRSP Match and more**!** We are looking for a...


  • West Kelowna, British Columbia, Canada Mr. Rooter Full time

    If you are looking for a new career where you can get coaching and training for a job that's in demand, we are looking for youApply today to join the team at Mr. Rooter Plumbing. We are looking for the best people to join our team.You may have never thought about customer service as a career, but it's a job that pays extremely well Plumbing is very important...


  • West Kelowna, Canada Mr. Rooter Full time

    If you are looking for a new career where you can get coaching and training for a job that’s in demand, we are looking for you!Apply today to join the team at Mr. Rooter Plumbing. We are looking for the best people to join our team.You may have never thought about customer service as a career, but it’s a job that pays extremely well! Plumbing is very...


  • West Kelowna, Canada U-Haul Full time

    Location: 3571 Old Okanagan Rd, West Kelowna, British Columbia V4T2P5 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...


  • West Kelowna, Canada eBUS Full time

    **Customer Service Representative** Your positive attitude is what makes you special and you genuinely like working with people, so why not join the EBus team? Exemplifying our Core Values, you are a team player, you believe in providing outstanding customer service, and you respect others. It's our culture that sets us apart from our competitors - at EBus,...


  • Kelowna, British Columbia, Canada Shoppers Drug Mart Full time

    Job SummaryA Retail Customer Service Representative is required to provide exceptional customer service and support in a retail environment. As a key member of the team, you will be responsible for maintaining a clean and organized checkout area, accurately scanning or entering product data, and ensuring loss prevention standards are followed.The ideal...


  • Kelowna, Canada National Seating & Mobility Full time

    **About NSM** National Seating & Mobility is Canada’s fastest-growing rehab equipment supplier, and we help improve our clients' lives by providing medical equipment solutions for seating and mobility. At NSM, we seek mission-driven team members that can exemplify our HEARTS values: Honour, Excellence, Accountability, Respect, Teamwork and Service....