Calgary Police Service

3 weeks ago

Calgary, Canada City of Calgary Full time
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, joinThe City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As a Technical Writer, you will be responsible for crafting clear, concise and comprehensive content that supports Calgary Police Service (CPS) Information Technology Section products and services. Gather information to produce complex technical concepts into user friendly materials and facilitate critical information to clients. Primary duties include:

Collaborate with subject matter experts (SMEs) to develop high quality technical content, including runbooks, support documentation, training materials, and manuals. Develop runbooks and support documentation, inclusive of architecture diagrams and process flow diagrams. Create training materials, catering to a variety of learning styles; ensuring accuracy of technical terms are clearly and concisely communicated to target audience. Review, edit and organize content for clarity, coherence, accuracy and technical integrity. Research and analyze program learners¿ needs to determine their needs, knowledge level and delivery style for optimal effectiveness. Organize and maintain a centralized content repository, ensuring version control and easy access for team members and other parties. Qualifications  A diploma in Technical Writing, Business Administration, Computer Science or directly related field and at least of 5 years of technical writing experience; OR A degree in Technical Writing, Business Administration, Computer Science or directly related field, and at least 3 years of technical writing experience. Expert proficiency in Microsoft Office and Microsoft Visio Intermediate proficiency in Adobe Acrobat Pro, SharePoint, page layout and web editing software will be considered assets. Experience in Information Technology related products material development will be considered an asset. Success in this position requires excellent communications skills, analytical thinking, change management, coaching & development, efficiency & thoroughness, focus on results, and relationship building.
 

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