Client Service Coordinator
4 weeks ago
Reporting to the Transitional Housing Supervisor, the Client Service Coordinator act as the first point of contact to program residents. This role is responsible for engaging clients in developing individualized service plans and facilitating access to services and resources to assist with client goals. The Client Service Coordinator works closely with a variety of internal and external stakeholders in support of client, program and organizational objectives.
This is a part-time role working 16 hours per week, 11:00 PM to 7:00 AM Saturday and Sunday. This role is not eligible for a hybrid work arrangement.
WHAT WE OFFER
- Truly rewarding work; contribute to lasting, positive change for individuals and our community
- A supportive team environment and opportunities for professional development
- Comprehensive benefits
- Onsite fitness and childcare facilities
WHAT YOU'LL DO
Service Delivery
- Engage clients using a strengths base approach and utilizing YW Calgary values and principles.
- Assess client needs and support with the development and implementation of a client-centered service
- In collaboration with the Clinical Case Manager (CCM), assist clients in creating and applying safety plans.
- Regular consultation with CCM regarding acuity and level of care needed.
- Identify services and resources appropriate to the clients' service plan, support clients with community referrals to various services and resources, attend appointments as needed and advocate on clients' behalf.
- Coordinate referrals with mental health, community engagement and housing teams, as
- Other duties as required.
Administration
- Adhere to sound record keeping and documentation practices, including safe storage of confidential information, timely data entry, and objective case
- Maintain documentation and records in accordance with program policies and organizational standards.
Professional Development
- Demonstrate a commitment to continuous learning and improvement; adhere to training requirements, set professional development goals and engage in various learning opportunities.
- Proactively maintain knowledge of best practices related to issues that impact clients such as homelessness, addiction, domestic violence, and mental health.
- Attend and engage in staff meetings, supervision meetings, and team building meetings as required.
- Participate in activities in support of the organizational goals, i.e. Women's March and fundraising, etc.
- Build professional, collaborative and effective working relationships with other team members and other internal and external stakeholders and partners.
Equity, Diversity and Inclusion
- Foster and contribute to a culture of inclusion and equity in a diverse work environment; understand and recognize that individual differences significantly contribute to YW Calgary's success in its programs and workplace environment.
- Integrate diversity, equity, and inclusion principles to your role, how you work and how you engage with others, as aligned with YW Calgary's values and Practice Framework.
- Share individual accountability to create and maintain inclusive and safe spaces and practices (physically and psychologically) that are open, transparent, and encourage accountability, advocacy, and mentorship.
Health, Safety and Wellness
- Understand and remain current with YW Calgary Health, Safety and Wellness policies, practices and protocols and ensure work is performed in alignment to YW's culture.
WHAT YOU'LL BRING
- Post-secondary education in Human Services with at least two years of related experience, a combination of experience and education may be considered.
- Current CPR and First Aid Certification, ASIST,
- Knowledge of issues specific to women experiencing homelessness including poverty, trauma, domestic violence, addictions and mental
- Experience working with diverse populations (including vulnerable and marginalized populations).
- Conflict management, de-escalation and resolution
- Proficient in the use of computers and software including Microsoft Word, Outlook and Excel.
- Strong written communication skills and ability to complete case notes and other documentation.
- Excellent communication, relationship building and organizational
- Commitment to empowering women through a strengths-based
- Ability to work well under pressure and support overall team needs as
- Demonstrated ability to work independently as well as part of a team
- A clear Police Information Check, including a Vulnerable Sector Search, and an Intervention Record Check is required upon commencement of employment.
If you want to change lives, we want to hear from you.
Deadline: May 14, 2024
Apply today by submitting your resume, cover letter, and salary expectations.
Check out our website for more information about YW Calgary: www.ywcalgary.ca
YW Calgary is committed to providing an equitable, diverse, and inclusive workplace where all employees, volunteers and clients feel valued and respected, whatever their race, religious beliefs, colour, gender, gender identity, gender expression, sexual orientation, disability, age, ancestry, or place of origin.
-
Client Service Coordinator
2 weeks ago
Calgary, Canada YWCA of Calgary Full timeCLIENT SERVICE COORDINATOR - TRANSITIONAL HOUSING (1.0 FTE) YW Calgary’s mission is prevention, intervention, empowerment, and leadership for the benefit of women and their families. We are committed to advocating for mental health, supporting those experiencing domestic violence and enabling women’s economic prosperity. Transitional housing program is...
-
Client Service Coordinator
2 weeks ago
Calgary, Alberta, Canada YWCA Calgary Full timeReporting to the Transitional Housing Supervisor, the Client Service Coordinator act as the first point of contact to program residents. This role is responsible for engaging clients in developing individualized service plans and facilitating access to services and resources to assist with client goals. The Client Service Coordinator works closely with a...
-
Client Service Coordinator
4 weeks ago
Calgary, Alberta, Canada YWCA Calgary Full timeReporting to the Transitional Housing Supervisor, the Client Service Coordinator act as the first point of contact to program residents. This role is responsible for engaging clients in developing individualized service plans and facilitating access to services and resources to assist with client goals. The Client Service Coordinator works closely with a...
-
Client Service Coordinator
7 days ago
Calgary, Alberta, Canada Careica Health Full timeSalary: CLIENT SERVICE COORDINATOR: A CAREER FOR THOSE BLESSED WITH THE GIFT OF ORGANIZATION Are you interested in making a difference in the field of healthcare? Would it give you satisfaction to be part of a team that contributes to improving the health and well-being of others? If you enjoy providing enthusiastic customer service and efficiently problem...
-
Client Services Coordinator
2 days ago
Calgary, Canada YW Calgary Full timeTransitional housing program is a harm reduction program that works with women who are homeless or at risk of homelessness due to mental health/substance abuse, domestic violence, and poverty/lived experience. The Client Service Coordinator position is a front-line role, acts as the first point of contact to residents and provides client support to residents...
-
Client Service Coordinator
4 weeks ago
Calgary, Canada Calgary Meals on Wheels Full time**About Us**: Calgary Meals on Wheels improves the food security and well-being of our community by preparing and delivering nutritious, quality, and affordable meals. Each day approximately 4,500 nutritious meals are produced and delivered through an engaged network of employees, volunteers, and donors. **The Position**: The position of Client Service...
-
Client Services Coordinator
2 weeks ago
Calgary, Canada ParaMed Full timeJob Description - As a Coordinator, you will act as the primary point of contact for clients and field staff, offering superior customer service skills as you match clients in need of care to appropriate field staff. Why you’ll love working here: - Celebration and Recognition programs- - Part time and Full-time opportunities- - Comprehensive health and...
-
Client Service Coordinator
3 days ago
Calgary, Canada Bayshore HealthCare Full timeMake “being the difference” your Career.. - Bayshore is looking for a Client Service Coordinator to join our amazing team. This important customer service role is responsible for answering service inquiries and scheduling field employees to client care assignments from Monday to Friday 8am to 4pm. - If your calling is to be the “difference” by...
-
Assistant Coordinator
1 month ago
Calgary, Canada Universal Rehabilitation Service Agency Full time**Looking to grow your career? We may have an opportunity for you!** Since 1985, Universal Rehabilitation Service Agency, URSA, has been a Calgary based non-profit agency that works to meet the needs of individuals with disabilities in community settings. We continue to break down a multitude of barriers for these individuals and help them thrive in the...
-
Client Services Coordinator
3 weeks ago
Calgary, Canada ParaMed Full timeDescription As a Coordinator, you will act as the primary point of contact for clients and field staff, offering superior customer service skills as you match clients in need of care to appropriate field staff. Why you’ll love working here: Celebration and Recognition programs Part time and Full-time opportunities Comprehensivehealth and...
-
Client Service Coordinator
2 months ago
Calgary, Canada Careica Health Full timeCLIENT SERVICE COORDINATOR: A CAREER FOR THOSE BLESSED WITH THE GIFT OF ORGANIZATION! Are you interested in making a difference in the field of healthcare? Would it give you satisfaction to be part of a team that contributes to improving the health and well-being of others? If you enjoy providing enthusiastic customer service and efficiently problem solving...
-
Client Service Coordinator
1 month ago
Calgary, Canada Careica Health Full timeCLIENT SERVICE COORDINATOR: A CAREER FOR THOSE BLESSED WITH THE GIFT OF ORGANIZATION! Are you interested in making a difference in the field of healthcare? Would it give you satisfaction to be part of a team that contributes to improving the health and well-being of others? If you enjoy providing enthusiastic customer service over the phone and efficiently...
-
Client Service Coordinator
2 weeks ago
Calgary, Canada Careica Health Full timeCLIENT SERVICE COORDINATOR: A CAREER FOR THOSE BLESSED WITH THE GIFT OF ORGANIZATION! Are you interested in making a difference in the field of healthcare? Would it give you satisfaction to be part of a team that contributes to improving the health and well-being of others? If you enjoy providing enthusiastic customer service and efficiently problem solving...
-
Client Services Coordinator
2 weeks ago
Calgary, Canada ddrc Full timeWHAT THE ROLE PROVIDES YOU:The DDRC hires passionate, driven individuals who live our values and can work independently. We offer a variety of roles, competitive benefits, and a culture that supports work/life balance. We offer semi-fixed schedules that may change based on clients needs, paid training, development, coaching, Benefit Plan, Health Spending...
-
Client Services Coordinator
3 weeks ago
Calgary, Canada ddrc Full timeWHAT THE ROLE PROVIDES YOU:The DDRC hires passionate, driven individuals who live our values and can work independently. We offer a variety of roles, competitive benefits, and a culture that supports work/life balance. We offer semi-fixed schedules that may change based on clients needs, paid training, development, coaching, Benefit Plan, Health Spending...
-
Client Service Intake Coordinator
2 weeks ago
Calgary, Canada Bayshore HealthCare Full timeThe Client Service Intake Coordinator - Under the direction of the Immediate Supervisor, is responsible for timely data entry of all client referrals and updated information. **DUTIES AND RESPONSIBILITIES**: - Handle an document prospective client inquiries regarding requests for care and service. - Complete data entry and maintain accurate current...
-
Client Care Coordinator
4 weeks ago
Calgary, Canada Classic LifeCare Full timeClassic LifeCare is a locally owned and operated home care agency that has been providing exceptional home health care experience and nursing support for nearly 50 years in BC and Alberta. As an Accredited agency, we prioritize respecting people's choices and needs, helping them live in the moments that matter and build better lives through great health...
-
Client Care Coordinator
4 weeks ago
Calgary, Canada Classic LifeCare Full timeClassic LifeCare is a locally owned and operated home care agency that has been providing exceptional home health care experience and nursing support for nearly 50 years in BC and Alberta. As an Accredited agency, we prioritize respecting people's choices and needs, helping them live in the moments that matter and build better lives through great health...
-
Client Service Manager
2 weeks ago
Calgary, Canada Bayshore HealthCare Full timeJob Description JOB SUMMARY The Client Service Manager, under the direction of the immediate Supervisor, oversees the coordination of client care schedules by the Client Service Coordinators. S/he is responsible for timely data entry of all client referrals, new orders and updated information. The Client Service Manager oversees all aspects of...
-
Client Service Manager
2 weeks ago
Calgary, Canada Bayshore HealthCare Full timeJob Description JOB SUMMARY The Client Service Manager, under the direction of the immediate Supervisor, oversees the coordination of client care schedules by the Client Service Coordinators. S/he is responsible for timely data entry of all client referrals, new orders and updated information. The Client Service Manager oversees all aspects of...