Current jobs related to Director, Resident Experience and Digital - Toronto - Four Seasons Hotels and Resorts
-
Digital Marketing Director
3 weeks ago
Toronto, Ontario, Canada Elite Digital Inc. Full timeElite Digital Inc.We are seeking an experienced Digital Marketing Director to join our team at Elite Digital Inc. This is a full-time position that requires a strong background in digital marketing and leadership skills.About the RoleThe successful candidate will be responsible for leading our digital marketing efforts, managing a team of account managers,...
-
Digital Marketing Director
3 days ago
Toronto, Ontario, Canada Elite Digital Inc. Full timeAbout Elite Digital Inc.We are a dynamic digital marketing agency seeking an experienced Group Account Director to lead our team and drive client success. With a strong track record in account management, leadership, and strategic planning, you will be responsible for overseeing multiple client accounts, developing and executing marketing strategies, and...
-
Digital Marketing Manager
7 months ago
Toronto, Canada Art & Science Digital Experience Design Full timeDo you thrive building data-driven digital marketing strategies and presenting them with confidence? Are you a Google Stack expert who sees the bigger picture and understands how local SEO fuels paid search success? If so, we want to hear from you! **INCLUSIVITY AND ACCESSIBILITY**: **WHO WE ARE**: Art & Science is a full-service marketing agency with...
-
Digital Marketing Director for Client Success
3 weeks ago
Old Toronto, Canada Engine Digital Full timeJob Description:At Engine Digital, we're looking for a seasoned professional to lead our client success team as a Digital Marketing Director. This is an exciting opportunity to leverage your expertise in digital marketing and account management to drive business growth and deliver exceptional results for our clients.We're seeking a strategic thinker with a...
-
Old Toronto, Canada Engine Digital Full timeAbout the RoleWe are seeking a highly experienced and skilled Digital Marketing Director to join our team at Engine Digital. In this key role, you will be responsible for leading the direction of our agency's digital marketing efforts and overseeing the development of innovative marketing strategies that drive results.ResponsibilitiesDirect and indirect...
-
Brand Experience Director
1 week ago
Old Toronto, Canada Resolute Digital, a Weber Shandwick Company Full timeResolute Digital, a Weber Shandwick Company, is seeking a seasoned Brand Experience Director to lead consumer marketing initiatives for top-tier brands. With a proven track record in client service and strategic thinking, you will drive the success of our biggest accounts by building strong relationships with clients and delivering exceptional results.About...
-
Elite Digital Healthcare Strategy Director
2 weeks ago
Toronto, Ontario, Canada Elite Digital Inc. Full timeWe are a leading digital marketing agency, seeking an experienced and skilled Healthcare Strategy Director to join our team. This is a key role for someone who wants to make a significant impact and contribute to the success of our growing business.About Elite Digital Inc.At Elite Digital Inc., we specialize in delivering innovative healthcare marketing...
-
Director, Account Management
1 month ago
Old Toronto, Canada Loblaw Digital Full timep>At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we’re up for the challenge. Loblaw Digital is the team responsible for building and operating the online businesses of...
-
Digital Experience Strategist
4 weeks ago
Old Toronto, Canada Loblaw Digital Full timeJob Description:Loblaw Digital is seeking a highly skilled and experienced Digital Experience Strategist to join our team. In this role, you will be responsible for developing and executing the online shopping experience strategy, collaborating with cross-functional teams to ensure alignment with broader business objectives.The ideal candidate will have 3-5...
-
Digital Health Marketing Director
2 weeks ago
Toronto, Ontario, Canada Elite Digital Inc. Full timeJob Description:We are seeking an experienced Digital Health Marketing Director to join our team at Elite Digital Inc. in a multifaceted, fast-paced environment.Role Overview:The ideal candidate will thrive in a team-oriented setting and possess excellent communication skills, with the ability to manage multiple accounts and lead junior team...
-
Senior Digital Experience Strategist
3 weeks ago
Old Toronto, Canada Loblaw Digital Full timeLoblaw Digital is a pioneering team transforming the way Canadians shop through leading eCommerce experiences. We are seeking a highly skilled Senior Digital Experience Strategist to lead the vision, roadmap, and execution of best-in-class digital experiences across all customer touchpoints for Joe Fresh e-commerce.The successful candidate will be a champion...
-
Director, Account Management
3 days ago
Old Toronto, Canada Loblaw Digital Full timep>At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we’re up for the challenge. Loblaw Digital is the team responsible for building and operating the online businesses of...
-
Old Toronto, Canada Loblaw Digital Full timeAt Loblaw Digital, we're pushing the boundaries of what's possible in e-commerce and technology. As a leader in our field, we know that innovation requires not just vision, but also expertise and dedication.About UsWe're an entrepreneurial team based in downtown Toronto, working tirelessly to transform the way Canadians shop online. Our mission is to deliver...
-
Digital Revenue Growth Strategist
1 week ago
Old Toronto, Canada Candy Digital Full timeCandy Digital: A Leader in Digital ProductionWe are seeking an experienced Managing Director to drive revenue growth, provide strategic leadership, and oversee business operations at Candy Digital, a specialist digital production studio based in Toronto.As a key member of our team, you will be responsible for developing and executing strategic plans to...
-
Strategic Digital Leadership Opportunity
4 weeks ago
Old Toronto, Canada Engine Digital Full timeAt Engine Digital, we are seeking a highly skilled and experienced Strategic Director to lead our digital strategy initiatives.Job SummaryWe are looking for a talented individual with a strong background in digital strategy, team leadership, and client management. The successful candidate will have a proven track record of delivering innovative solutions...
-
Marketing Director, Digital Experience
4 weeks ago
Old Toronto, Canada Indigo Full timeAbout IndigoIndigo is a leading cultural department store in Canada, known for its passion for books and all things beautiful. With over 170 locations across the country, we offer a unique retail experience that combines high-quality products with exceptional customer service.Job Title: Marketing Director, Digital ExperienceWe are seeking an experienced...
-
Digital Transformation Strategist
4 weeks ago
Old Toronto, Canada Engine Digital Full timeWe are a team of innovators, thinkers, and creators at Engine Digital. Our mission is to develop cutting-edge digital products, services, and experiences that empower our clients to achieve growth.Our approach is built around collaborative, cross-functional teams that drive optimal project outcomes. As a Strategy Director, you will lead engagements through...
-
Digital Producer
2 days ago
Toronto, Canada Art & Science Digital Experience Design Full timeWe are looking for a Digital Producer to join our dynamic agency to support the Client Services and Creative Team with client communications and add value to our creative collaborations. This is a mid-level position but with a great opportunity for growth within the Client Services team and broader agency. We are looking for someone who is passionate about...
-
Strategy Director
2 months ago
Toronto, Canada Engine Digital Full time**Design Director Wanted** We’re a team of strategists, designers, engineers, and producers, driven by a shared mission to create innovative digital products, services, and experiences that help our clients unlock growth. If you’re up for that challenge, you should join us. **The Role** We believe that small, collaborative, and cross-functional teams...
-
Design Visionary for Compass Digital
4 weeks ago
Toronto, Ontario, Canada Compass Digital Full time**Job Summary:**We are seeking an experienced Design Visionary to lead our design strategy and drive innovation at Compass Digital.**About the Role:**The Director of Design, Experience Strategy will be responsible for envisioning emerging experiences, challenging the status quo, and advocating for a spirit of curiosity and experimentation throughout the...
Director, Resident Experience and Digital
7 months ago
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Director, Resident Experience and Digital
Primary focus is to lead and advance initiatives to enhance the experience of our Residential homeowners and Residential employees from a brand and operations perspective to deliver the ultimate brand promise. This role will prioritize homeowner experience over internal business structure and will be focused to drive and delivery the experiences that exceed homeowner needs.
The role must lead and enhance all phases of the homeowner experience by leveraging people, processes, and technology to provide best-in-class, luxury living experiences. The scope of this role covers all type of residential product lines, including private residences, standalone residences, residence clubs, and rental.
Working in collaboration with Directors of Residences and the Residential community, insights teams, IT, Elite, Digital, Journeys, P&C, Residential Sales and marketing, Residential Property Management and Operations, Hotel Operations and third-party vendors, this person will lead the development and execution of the residential experience journey. This includes delivering and executing the Residential Signature Services and crafting a multi-year roadmap and KPIs to achieve this.
The role also acts as the product owner and lead for all residential technology related to Resident Experience working very closely with Director of Residential IT and consultants.
What You’ll Be Doing:
Resident Experience
Drive and enhance the homeowner experience in all phases of the project lifecycle. Support the development of a thorough understanding of the resident journey — particularly the elements that require genuine service with heart — while defining the “key moments that matter,” and crafting a roadmap to drive OKRs. Drive the development of the multiyear strategy (both short term and long term) to determine and layout the ultimate Resident Journey and Experience enhancement roadmap. Determine business priorities across multiple initiatives based on what is required from Residential Experience perspective. Partner closely with the Residential Operations, Property Management, Residential sales and marketing, Commercial, Elite, Hotel Operation and IT teams to gather input and leverage any company wide initiatives to increase synergy and integration. Gain alignment and achieve defined outcomes across multiple cross-functional projects and initiatives working with cross functional teams. Leverage Residential Data and Insights to priorities and strategy our areas of focus. Support the development of Residential best practices, tools, and plans for the current and future needs of the properties. Lead the implementation of all corporate residential initiatives into the properties working very closely with Directors of Residences, hotel operations, General Managers etc.Product
Development and management of Resident focused digital experiences, and accountable for the performance and lifecycle of these products. The role will create, own and groom the residence product roadmap, leading conception, planning, implementation and launch while maintaining relations with cross-functional stakeholders. The role will foster collaboration amongst other product owners, and cross-functionally as they represent both the voice of the guest and service provider. Drive Resident and user satisfaction Think for the future and generate leading ideas. Design product innovations and new featuresOther
Support the Residential Operations team with relevant corporate and global initiatives, including helping define and establish implementation guidelines as part of the pre- and post-opening processes. Assist in Pre-Opening project work as required.What You Bring:
University Degree: Business, Residential, Property Management, or Real Estate Hotel Management Master of Business Administration a plus 8-10+ years of related experience and/or leadership operational roles in luxury hotel and residential projects. Minimum of 3+ years in a similar leadership role. Intermediate/advanced level of hotel and residential management industry and operations Intermediate/advanced understanding of Property Management & Property Operations. Strategic, analytical, and strong business acumen. Advanced level of the branded residential / real estate and vacation home market and industry. Advance level of understanding of technology systems used in operations. Advanced level of understanding of digital experiences Advanced user of Excel, Word, PPT, Visio etc.Key Skills/Who You Are:
Strong interpersonal and relationship-building skills to work with cross-functional teams; to negotiate for resources and influence stakeholders; and to gain acceptance of and commitment to plans, ideas, initiatives. Motivated to work independently with a remote team. Self-starter and resourceful. Ability to implement new policies and procedures better aligning organizational needs. Excellent written and verbal communication skills to prepare and deliver reports, effective presentations and to facilitate meetings. Promoter of a continuous learning environment that creates an atmosphere for professional development opportunities. Serve as a role model for others by demonstrating appropriate business conduct and ethical principles. Continuously seek to improve/develop the performance of others and continuously strive to improve his/her own performance. Excellent analytical skills and strong focus on detail and accuracy. Adept at ideation, structuring of concepts. Effectively problem solve by understanding and fixing the root cause. Excellent verbal and written communication skills. Strong research and fact-finding skills Superior organizational and time management skills. Negotiation and tactical thinking, superior judgment. Ability to work under pressure and manage multiple work streams under minimal supervision Strong problem solving, decision making, conflict resolution and strategic thinking skills.Travel:
As necessary for completing assignments, approximately 45 days per year.This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid
Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.