Director, Account Management

4 days ago

Old Toronto, Canada Loblaw Digital Full time
p>At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we’re up for the challenge. Loblaw Digital is the team responsible for building and operating the online businesses of Canada’s largest and most successful retailer. Based in downtown Toronto, we are an entrepreneurial, fast-paced, and collaborative team working towards transforming the way Canadians shop by creating leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, loyalty, and apparel spaces, and we’re only just getting started To achieve these goals, we are looking for talented and passionate individuals who want to collaborate and solve challenging problems and make significant and lasting impact on Canadians.

The impact you’ll make

As the Director of Strategic Partnerships, you will own and execute the strategy for managing Loblaw Digital’s marketplace and delivery partners and evaluating potential technology innovations in the market. You will actively manage relationships with external partners and internal stakeholders, and be a thought leader and key contributor to determine how partners and technology solutions can either accelerate our roadmap and/or add a new capability that enhances the customer experience for the millions of Canadians we serve. Reporting to the Senior Director, Strategic Partnerships, you will bring a passion for having a finger on the pulse of the latest market and technology trends, and a demonstrated talent for bringing new partnership opportunities to life through cross-functional collaboration, strategic thinking, and project execution.

Stay on top of market and technology trends, bring a strong network with external partners in the ecomm/grocery/pharmacy/apparel spaces, and be a key liaison between external companies and Loblaw Digital stakeholders.Be a thought partner to business leaders to help create presentations to communicate the business rationale for a new partnership and/or update the business on the status with an existing partner.Help evaluate, drive decisions on, and launch new partnerships from idea to POC, including developing business cases, detailed financial models, and project plans.Offer exceptional cross-functional stakeholder management and influencing to ensure all partnerships are managed effectively and efficiently.Manage ongoing relationships with established partners, while tracking the progress, impact, and key learnings from these partnerships.Contribute to a positive work environment that promotes exemplary service to the business, quality, innovation, and teamwork.What You'll Bring:
  • 7-10 years of work experience in a directly relevant field with demonstrated cross-functional project leadership experience.
  • Strong experience negotiating and contracting effectively.
  • Exceptional ability to independently lead strategic decision making and project execution, from critical thinking, to leveraging data to support a hypothesis, and leading prioritization to deliver to business and stakeholder needs.
  • Demonstrated strength in managing and executing multiple high-priority, complex, high-visibility projects to deliver proven value.
  • Strong strategy skillset - able to lead financial analysis, modeling, storytelling and presentation building, and build financial business cases to provide recommendations and highlight financial implications.
  • Stellar communication skills, both written and oral, and confidence in presenting ideas with impact to senior leaders.
  • Comfort operating in ambiguous and fast-paced environments, and flexing between high-level strategic thinking and detail-oriented timely project management.
  • Experience owning and delivering on a budget, especially in a digital/SaaS environment.
  • Consulting or MBA background a plus.

How you’ll succeed

At Loblaw Digital, we seek great people to continually strengthen our culture. You will get to work with some of the best digital minds and will have the support of world class technologies to craft products our customers will love

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment.

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