Inside Sales Representative – Mental Health

6 months ago


Toronto, Canada EHN Canada Full time

EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are. EHN Canada prides themselves on providing both excellent and accessible care to all Canadians. Learn more at

Position Overview: With inpatient substance abuse and mental health treatment centers throughout the country, EHN Canada has a wide market presence which includes brand recognition, referral relationships, previous clients, advertising, and search engine optimization. This generates inbound interest from potential new clients seeking mental health services via phone calls, chats, and emails. These inquiries funnel into the admissions department located at the corporate office in Midtown Toronto. 

The Inside Sales Representative manages this high inbound volume of inbound inquiries with a professional consultative sales process - actively listening to callers, assess their situation, and determining the suitability of EHN’s treatment centers. Additionally, the position manages an active pipeline of inquiries and works with medical and clinical staff for admissions approval. 

The Inside Sales Representative is also responsible for leading the admissions department’s production via advanced sales skills, innovating sales strategies, identifying opportunities for process improvement, servicing strategic relationships, and leading by example. They work directly with admissions, business development, and facility leadership in the following areas – expediting admissions, removing admissions barriers, testing new technology, testing new sales methods, testing new processes, and serving key referent relationships.

 Success in this position hinges on excellent communication skills, compassion, strong customer service abilities, self-motivation, and a collaborative approach to teamwork.

Reports To: Admissions Manager 

Key Responsibilities:

Answers inquiry calls/emails/faxes and assess eligibility for further assessment or admission Provide information on programs and services available within the Edgewood Health Network or provide information/referral to external providers as appropriate. Conducts intensive addiction assessments and make clinical recommendations for treatment including assessments Proactively case manages clients. This includes communicating with client, family, referents, other health care professionals or organizations, legal professionals, and other external parties, as required. Documents all communication with clients, family, referents  Act as liaison for community referral agents i.e. EAP representatives, occupational health organizations, advising of a client’s arrival and providing documentation as needed Actively participates with team members and the interdisciplinary team regarding the ongoing treatment planning and evaluation of the client and their care as needed  Completes mandatory assessment or admission documentation, consents or other forms as required Prepare and maintain client files  Maintain open communication with other interdisciplinary team members regarding client cases and attend team meetings as required Books pre-admission medicals with physician as required.  Maintain client waiting lists  Present program education sessions as required  Preparing reports, data management including data entry as required Other duties as assigned 

  Qualifications:

 Bachelor's degree preferred Minimum two years of sales experience and a proven track record of results  Sales experience with a focus on consultative selling and customer relationship management preferred Analytical and problem-solving skills to identify opportunities for sales process improvements while also developing and implementing new strategies Communication skills for effective verbal and written communications with sales teams, operations specialists, collaborating departments, and upper management Proficient understanding of the entire admissions process from lead generation to admission Proficient with Salesforce  Proven ability to thrive in a fluid, fast-paced, unpredictable environment Commitment to the mission and values of EHN Canada. Bilingual in French & English 

Employee Benefits and Perks:

 Comprehensive benefits package, including a yearly allowance of $1,500 for mental health and addiction services, as well as $500 per service for various paramedical services, such as massage and physiotherapy.

24/7 Employee Assistance Program through LifeWorks. Competitive paid time off policies, including a paid day off on your birthday. Access to in-house fitness facilities where applicable or discounted external gym memberships. Perks and discounts with Perkopolis – entertainment, home/auto/pet insurance Personal and professional development through our Education Support Assistance program. Nationwide presence allows for supportive relocation opportunities. Defined Benefit pension through CAAT with up to a 4% employer contribution. Maternity and parental leave top-up. Access to discounts at Kids & Co. Daycare.


 EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.



  • Toronto, Canada Edgewood Health Network Inc Full time

    The Inside Sales Representative manages this high inbound volume of inbound inquiries with a professional consultative sales process - actively listening to callers, assess their situation, and determining the suitability of EHN’s treatment centers. Additionally, the position manages an active pipeline of inquiries and works with medical and clinical staff...


  • Toronto, Canada Edgewood Health Network Inc Full time

    The Inside Sales Representative manages this high inbound volume of inbound inquiries with a professional consultative sales process - actively listening to callers, assess their situation, and determining the suitability of EHN’s treatment centers. Additionally, the position manages an active pipeline of inquiries and works with medical and clinical staff...


  • Toronto, Canada Northwood Collection Full time

    Applicants from LONDON, WINDSOR, and SARNIA, Ontario welcome. **Inside Sales Representative - Home Furnishings Industry** Canadian Design and Manufacturer of Home Décor Products is looking for a motivated and well-spoken inside sales representative to join our sales team. The inside sales representative will be responsible for developing new leads,...


  • Toronto, Canada Virtualy possible Full time

    We are looking for a motivated and well-spoken inside sales representative to join our sales team. The inside sales representative will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. You should be able to close sales and meet targets. To be successful as an inside sales...


  • Toronto, Canada SDI Supplies Ltd. Full time

    We are an industrial tool, fastener, and Construction supply company in North York with an opening for an experienced Inside Sales Representative. The Inside Sales Representative responsibilities would include: - Sourcing products, issuing purchase orders to suppliers and maintaining stock levels. - Order Entry - Experienced in industrial distribution with...


  • Toronto, Canada Images 2000 Inc Full time

    **Inside Sales Representative - Home Furnishings Industry** Canadian Design and Manufacturer of Home Décor Products is looking for a motivated and well-spoken inside sales representative to join our sales team. The inside sales representative will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring...


  • Toronto, Canada PHL Distributions Inc Full time

    PHL Distributions is seeking a motivated and experienced Inside Sales Representative to join our team on a part-time basis. If you have a minimum of 1 year of sales experience, along with a vibrant and intuitive personality, excellent interpersonal skills, and a passion for pharmaceutical products, this role offers an exciting opportunity to contribute to...


  • Toronto, Canada Micharity Inc. Full time

    Do you have a have high earning potential and the ability to make a difference in people’s lives as an Inside Sales Representative? Our Inside Sales Reps have seen their careers flourish and many even triple their income because we believe as an organization to invest in tools, training, and lead generation. If you’re detail-oriented, have a positive...


  • Toronto, Canada R&R RIVET & FASTENER PRODUCTS LTD Full time

    Job Summary: We are seeking a motivated and results-driven Inside Sales Representative to join our team. As an Inside Sales Representative, you will be responsible for generating leads, qualifying prospects, and closing sales deals. Your primary goal will be to drive revenue growth by building strong relationships with potential customers and effectively...

  • Inside Sales Rep

    6 months ago


    Toronto, Canada Edgewood Health Network Inc Full time

    The Inside Sales Representative manages this high inbound volume of inbound inquiries with a professional consultative sales process - actively listening to callers, assess their situation, and determining the suitability of EHN’s treatment centers. Additionally, the position manages an active pipeline of inquiries and works with medical and clinical staff...


  • Toronto, Canada International Distribution Network Full time

    **IDN Company**:IDN-Canada **Title/Position**: Inside Sales Representative **Type of Position**:Full-Time **Location**:Scarborough, ON **Residency**: Must be a Canadian Resident IDN-Canada is a leading security and door hardware distributor providing security products, access control solutions and more to security professionals across Canada. As part of...


  • Toronto, Canada Wingmate Full time

    **Inside Sales Representative** **About Wingmate** **Position**:Inside Sales Representative (full time) **Type**: Hybrid **Location**: Toronto **Job Overview**: As a member of the Wingmate team, you are responsible for ensuring your pipelines generate and maintain success with our solution. Your role will entail maintaining prospecting success on a...


  • Toronto, Canada True Sky Full time

    True Sky Inc. develops, sells, implements, and supports enterprise-level Corporate Performance Management (CPM) software. We’re looking for an **Inside** **Sales Representative **who will be responsible for working with prospective clients through the sales process. To be a successful **Inside** **Sales Representative**, you should be an excellent...


  • Toronto, Canada Peninsula Canada Full time

    **THE BEST SALES GAME I**N THE CITY** Inside Sales Representative Peninsula Canada **Basic Salary** $45,000 with potential to go up to $50,000 in 6 months! **REALISTIC OTE** $65,000 - $80,000 for your first year Totally Uncapped commission - Our top performing Salespeople are earning OVER $100,000 per annum. Excellent Benefits - Sales trips, Quarterly...


  • Toronto, Canada Rentokil North America Full time

    Overview: **Inside Sales Representative** Do you have a passion for sales? Can you hunt down new business and 'win the sale'? Looking to build your career in an exciting industry and a growing world-class organization? Come see why so many of our team members recommend us to their friends! **Who are we?** Rentokil is part of the world’s largest pest...


  • Toronto, Canada STEM MONTESSORI ACADEMY OF CANADA Full time

    **Our Company: Something About Us!** STEM Montessori Academy Canada (STEM CANADA) is a federal not for profit program currently operating in facilities across Canada. Our mission and focus is to help each child achieve academic excellence, master self-learning skills, and develop equal character while fostering self-discipline, critical thinking, and...


  • Toronto, Canada FLOW SALES LTD. Full time

    **Inside sales representative and warehouse assistance** **Who We Are**: **Flow Sales sells and supports products in the plumbing, hot water heating and HVAC industries in the greater Toronto area.** A professional approach to our business operations and customer service ensures expedient and accurate handling of quotations and orders. We know that quality...


  • Toronto, Canada Chair-man Mills Full time

    **Chair-man Mills** Chair-man Mills Corporation is a true leader in the event rental business and has earned this reputation through decades of being first-to-market with innovative designs and rental items and by maintaining a commitment to customer relationships that is second-to-none. **Inside Sales Representative** As an integral member of the sales...


  • Toronto, Canada Northwood Collection Full time

    **Bilingual French - English Inside Sales Representative - Home Furnishings Industry** **On-site Full Time Etobicoke** Canadian Design and Manufacturer of Home Décor Products is looking for a motivated and well-spoken inside sales representative to join our sales team. The inside sales representative will be responsible for developing new leads,...


  • Toronto, Canada Peninsula Canada Full time

    **THE BEST SALES GAME I**N THE CITY** Inside Sales Representative Peninsula Canada **Basic Salary** $45,000 with potential to go up to $50,000 in 6 months! **REALISTIC OTE** $70,000 for your first year Totally Uncapped commission - Our top performing Salespeople are earning OVER $100,000 per annum. Excellent Benefits - Sales trips, Quarterly bonus...