Process Documentation

4 weeks ago

Waterloo, Canada Sun Life Full time

Job Description

:

As a Process Documentation and Control Consultant, you will build or improve the written working procedures owned by the Canadian Total Benefits team. You will partner with the Director, Benefits & Well-Being to create new controls that improve the financial management and governance of Sun Life’s Total Benefits programs. Your contributions will positively impact the team by building efficiency and help with risk mitigation in our program management.

This role is a temporary 12-month opportunity that reports to the Director, Benefits and Well-Being for Canada. You will be part of the Canadian Total Benefits team. You will partner with experts in benefits, retirement & savings, and mental health. 

What will you do?

Review available process documentation and interview Total Benefits team members to understand processes. Listen with a continuous improvement lens

Investigate the operational activities that require process documentation

Develop a structured approach for documenting all operational activities and create process notes for the team to use

Share ideas that will save time and make processes simpler

Build an online manual for the Total Benefits team to use for new hire training

Identify preventative, detective and corrective controls to use to ensure the processes are maintained. Controls should identify and/or address breakdowns in the critical steps of the process

Integrate controls into process documentation through checklists or trackers that the team will maintain while doing the work

Train Total Benefits team members on any changes to processes and controls

What do you need to succeed?

Experience documenting processes

Continuous improvement mindset

Autonomous learner with deep curiosity to learn total benefits and well-being programs

Excellent problem-solving and critical thinking skills

Focus on accuracy and attention to detail

Excellent communication and consulting skills

Familiar with benefit & well-being programs an asset

Business/process writing experience an asset

Experience with a control framework such as COSO is an asset

What's in it for you?

Exposure: Collaborate with benefits & savings experts and other internal partners such as HR governance

Be Appreciated: Your success is recognized and appreciated

Drive Change: We want to hear your great ideas on design, best practices and outcome-oriented plans

Enjoy: Inclusive, flexible, and fun workplace that supports your total well-being

*LI-NB1

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