Manager, Business Process

6 months ago

Waterloo, Canada University of Waterloo Full time

Overview:
The Manager, Business Process, is responsible for MUR’s project management infrastructure, the advancement of strategic operational initiatives, process analysis and improvement, business systems usage and organization, and development of standard operating procedures.

This role is accountable for gathering data, analyzing processes, and understanding applicable metrics to make appropriate recommendations to progress initiatives toward MUR’s mission and vision. They work closely with MUR’s Director, Marketing and Communications, and Director, Undergraduate Recruitment, to manage core business processes and initiatives in support of the University’s undergraduate domestic and international recruitment goals.

Providing project management leadership and training to a highly capable team of marketing and recruitment professionals while staying up to date with the latest operational technologies and trends is a critical part of this role. This position is responsible for identifying opportunities for innovation in order to have a substantial effect on the achievement of the University's undergraduate enrolment management and revenue objectives.

Reporting to the Director, Marketing & Communications, and in collaboration with colleagues in the Registrar’s Office, and campus partners, they play critical operational support role in managing undergraduate recruitment initiatives that effectively build on the University’s global brand reputation.

**Responsibilities**:
Process Analysis and Continuous Improvement
- Guides the development of the MUR’s strategic planning and policy development processes, multi-year workplans and detailed current year operating plan, including measurement and evaluation of the workplan initiatives
- Responsible for maintaining, improving, and expanding the assessment, initiation, planning, and execution of new ideas and continuous improvement processes
- Oversees MUR’s progress toward goals through tracking and measuring to identify opportunities to enhance systems and guide the continued evolution of the department’s processes and procedures (this includes priorities in relation to the RO or across campus)
- Maintains core operational work inventories and monitors alignment to the enrollment management marketing funnel and the MUR focus areas and goals, including key performance indicators for operational work
- Provides back-end support of our ideas and initiative management tools, processes, and inventories
- Leads key projects/initiatives as assigned, including systems support, project resource, event coordination, etc.
- Participates in the development of departmental strategy and vision building leveraging this knowledge to develop and manage a workplan for MUR, including senior leadership team members
- Ensures MUR processes are defined, measurable, and repeatable
- Implements University-led process management requirements, such as risk registers, procurement policies, financial rules, etc.

Project and Process Management
- Ensures business continuity practices are incorporated into standard business planning, including processes and procedures. Develops and helps maintain central MUR processes and documentation
- Hires, supervises, develops, and evaluates the personnel on their team
- Establishes opportunities for communication and collaboration within MUR and with key stakeholders
- Leads collaborative projects among the MUR team, sets clear and reasonable expectations, provides ongoing feedback, ensures the delivery of results, and establishes a strong foundation for performance through a comprehensive training program
- Creates and maintains a work environment that fosters, recognizes, and rewards supportive mentorship, professional quality, respectful communication, and creativity

Collaborates, Advises, Consults, Educates and Builds Consensus
- Advises, guides, and trains MUR team members on project management best practices and techniques
- Consults with MUR management on team operational processes and core operational work to create increased efficiency, impact, or other beneficial outcomes (such as safety, reduced risk, etc.)
- Gathers data, analyzes, and provides recommendations for various process improvements across the team that align with existing team-culture methodologies
- Participates in MUR recruitment events and in the administration of specific RO department-wide responsibilities, including other general and specific duties as may from time to time be determined
- Consults on possible changes to MUR business systems including high-level reviews of potential new tools
- Leads reporting and measurement plan for MUR, including cadence reporting structure, audience analysis, tool and documentation consultation, and automation

Influences and Impact
- Ensures change management practices are incorporated into all new process rollouts that impact MUR team(s)
- Monitors, tracks, and documents MUR specialist or team-generated reports. Prov

  • Manager, Business Processes

    6 months ago

    Waterloo, Canada Open Text Corporation Full time

    **Manager, Business Processes - Documentation and Automation**: - Req id: 36424- Waterloo, ON, CA**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information...

  • Manager, Business Processes

    6 months ago

    Waterloo, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The Opportunity** The Product & Cloud organization is expanding and so is our PMO Business...

  • Lead Business Process Analyst

    3 months ago

    Waterloo, Canada Open Text Corporation Full time

    **Req id**:42745- Waterloo, ON, CA **OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute...

  • Principal Business Process Analyst

    6 months ago

    Waterloo, Canada Open Text Corporation Full time

    **Principal Business Process Analyst**: - Req id: 36303- Waterloo, ON, CA**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The...

  • Principal Business Process Analyst

    6 months ago

    Waterloo, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The Opportunity** The Product & Cloud organization is expanding and so is our PMO Business...

  • Specialist, Business Process New

    6 months ago

    Waterloo, Canada Definity Financial Corporation Full time

    Job ID : 7241 Category: Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Waterloo, Canada Posting Range : $66,300 - $122,100 Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions,...

  • Human Resources Business Analyst and Process Improvement Specialist

    4 weeks ago

    Waterloo, Ontario, Canada Equitable Life of Canada Full time

    Join the Human Resources team at Equitable Life of CanadaWe are seeking a highly skilled HR Business Analyst and Process Improvement Specialist to join our dynamic Human Resources team. This role will play a critical part in driving business growth, improving HR efficiency, and enhancing the Manager and Employee Experience with HR processes.Job Summary:As an...

  • Business Systems Consultant

    6 months ago

    Waterloo, Canada Sun Life Full time

    Job Description : Role Summary Sun Life has embarked on a Digital Enterprise transformation and our Corporate team will evolve as we move through the transformation. As a Business Systems Consultant in the Finance Data Processing platform, you will play a vital role in driving the alignment between our business operations and information technology...

  • Business Manager

    6 months ago

    Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 14 Months** The Waterloo Engineering Society is a representative body on behalf of approximately 9000 students, whose goal is to enrich the lives of the undergraduate engineering students outside of their academic commitments, as well as to provide student input to the academic directions of the faculty and University where appropriate....

  • Process Redesign Specialist

    6 months ago

    Waterloo, Canada GHD Full time

    **At GHD, we don’t just believe in the power of commitment, we live and breathe it every day.** That’s why we pledge to support and empower all of our people to make a positive impact when working hand in hand with our business to drive change. We'll help you accelerate your career and empower you with the right technology and training as you bring...

  • Business Initiative Manager

    1 month ago

    Waterloo, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Strategic Financial Leader for Manufacturing Business Expansion

    2 weeks ago

    Greater Kitchener-Cambridge-Waterloo Metropolitan Area, Canada Manufacturing Business Full time

    We are seeking a highly skilled and experienced Vice President - Finance to lead our financial functions and drive business growth.About the Company:Our client is a renowned manufacturing business with a strong track record of success, recognized as one of Canada's Best Managed Companies.Job Summary:The successful candidate will be responsible for leading...

  • Master Data Management

    6 months ago

    Waterloo, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The Opportunity**: We're looking for a strong Master Data Analyst to support the...

  • Business Development Manager

    6 months ago

    Waterloo, Canada Baseline Constructors Full time

    The Business Development Manager will plan and direct all aspects of the Construction business development objectives. Responsible for establishing initiatives to fulfil the annual sales plan, assessing new markets, developing new market initiatives, analyzing and obtaining business opportunities from new customers and sectors in Ontario. - Drive sales...

  • HR Project Manager and Process Improvement Analyst

    5 months ago

    Waterloo, Canada Equitable Life of Canada Full time

    HR Project Manager and Process Improvement Analyst Waterloo, ON, Canada Req #2355 Thursday, July 4, 2024 At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the...

  • Strategic HR Manager and Process Optimization Specialist

    4 weeks ago

    Waterloo, Ontario, Canada Equitable Life of Canada Full time

    About the OpportunityEquitable Life of Canada is seeking a Strategic HR Manager and Process Optimization Specialist to join its Human Resources team.This role will focus on project managing major HR programs and process improvements to support business growth, efficiency, and positive employee experience.Key Responsibilities:Project manage annual HR...

  • Lead Process Automation Specialist

    1 month ago

    Waterloo, Canada Open Text Corporation Full time

    **Hiring Manager**: Eilidh Crickmore **Talent Acquisition Advisor**: Draun Raval **Job Code Level**: ASP4 Refer Your Friends! YOUR IMPACT As part of the Digital Organization Business Operations Team, you will be at the forefront of leading cross-team strategic initiatives, governance, and process transformation projects to drive revenue growth and...

  • Business Procurement Manager

    4 weeks ago

    Waterloo, Ontario, Canada CUREX MEDICAL & WATERLOO PHARMACY Full time

    About the RoleCurex Medical & Waterloo Pharmacy seeks an experienced Business Procurement Manager to join our team. As a key member of our organization, you will be responsible for purchasing general and specialized equipment, materials, or business services.This is a full-time position that requires strong organizational skills, excellent communication...

  • Senior Business Development Manager

    4 weeks ago

    Waterloo, Ontario, Canada MarshallZehr Full time

    Job SummaryMarshallZehr Group Inc. is seeking an experienced Business Development professional to join their team as a Director, Business Development. The ideal candidate will have a strong background in the real estate lending and mortgage industry, with a proven track record of building relationships and driving business growth through consultative...

  • Dynamic Business Development Manager

    2 weeks ago

    Waterloo, Ontario, Canada Prime Management Group Full time

    Job DescriptionAt Prime Management Group Inc., we are seeking an experienced Branch Manager to join our team in Waterloo, Ontario. This is a unique opportunity for a strategic leader who can drive business growth and foster collaboration among departments.Company OverviewWaterloo Garage Doors Inc. and Ventri Door Technologies are family-owned companies...