Product Documentation Specialist
2 months ago
**Position Responsibilities**:
- Create and maintain easy-to-understand product documentation for insurance and guaranteed investment products.
- Follow documentation processes, uphold corporate standards in all content created work with other business units to understand and meet customer documentation needs.
- Lead the review and approval process to ensure content is accurate.
- Review and update documentation for accuracy, consistency, and ensure documents meet accessibility standards (AODA).
- Stay updated on technical writing trends and technology, including plain language.
- Use team tools and processes effectively, such as RACI, Style guide, Product documentation plan, JIRA, and SharePoint.
**Required Qualifications**:
- Exceptional written and verbal communication skills.
- Strong knowledge of English grammar and plain language best practices.
- Excellent research skills to quickly understand complex product details.
- Keen attention to detail and ability to produce high-quality documentation.
- Ability to identify complex issues and develop creative solutions.
- Proficient in Microsoft Office and Adobe.
**Preferred Qualifications**:
- Strong collaboration and relationship management skills.
- Comfortable learning new technology.
- Highly organized with the ability to prioritize multiple projects and manage conflicting priorities.
- Experience working in an agile environment with multiple stakeholders.
- Ability to negotiate and influence effectively.
**When you join our team**:
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
LI-Hybrid
**About Manulife and John Hancock**
**Manulife is an Equal Opportunity Employer**
**Primary Location**
Waterloo, Ontario
**Working Arrangement**
Hybrid
**Salary range is expected to be between**
$56,400.00 CAD - $94,000.00 CAD
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short
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