Temporary Employee- Customer Service Representative
2 weeks ago
Posting End Date:
September 25, 2024
Employee Type:
Temporary (Fixed Term)-Full time
Union/Non:
This is a unionized position
Bargaining Unit/ Local: Unifor Local 8833 Brantford Call Centre Office
Primary Location: Brantford, ON
Rate Classification/Pay Range: Grade 7, $38.34 per hour
Number of Available Positions: Five (5) Temporary Positions
At Enbridge, we know that every customer is different, and we like that
As a Customer Service Representative at Enbridge, you will interact with customers on a number of topics ranging from billing and collections to move and transfer requests.
If you enjoy working with people and love participating in a team environment, apply today
What You Will Do (Responsibilities):
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Handling of incoming calls from residential, commercial, and industrial customers as well as internal departments.: These include general billing inquiries, moving notices, negotiation of payment arrangements, budget plans, transfers of credit balances, account information changes, and move requests.
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Follow company and business unit processes, policies, and procedures.
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Take ownership and find solutions; transfers are the exception.
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Promote corporate programs/initiatives as required.
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Research account information and prepare documents to update customers’ accounts..
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Completes other tasks and assists other departments as assigned.
Who You Are (Qualifications):
You will have the following combination of education and experience:
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Minimum high school education.
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Excellent verbal and written skills.
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Proven desktop skills required including knowledge of Microsoft Suite products.
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Accurate keyboarding and data entry skills.
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Demonstrated ability to work in a fast-paced team environment.
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Experience in a Call Centre environment preferred.
Mandatory Testing:
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Call Center Customer Service Survey
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Call Center Inbound Sales Skills
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Cell Center Listening Skills [audio]
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Typing – General
Comment : The time duration for this temporary position would be up to 1 year. This position is Approximately 40 hours per week or as needed based on business requirements. This is an office-based position.
Diversity and inclusion are important to us. Enbridge is an Equal Opportunity and Affirmative Action Employer . We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting .
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Brantford, Canada Enbridge Full time**Posting End Date**: September 25, 2024 **Employee Type**: Temporary (Fixed Term)-Full time **Union/Non**: This is a unionized position **Bargaining Unit/ Local**:Unifor Local 8833 Brantford Call Centre Office **Primary Location**:Brantford, ON **Rate Classification/Pay Range**:Grade 7, $38.34 per hour **Number of Available Positions**:Five (5) Temporary...
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