Bilingual Customer Service Representative

1 week ago


Brantford, Canada HOLSTEIN CANADA Full time

**HOLSTEIN CANADA** is the largest dairy breed association in Canada, serving our membership of almost 10,000 active dairy producers since 1884. We are seeking a full-time **Bilingual Customer Service Representative **to join our hybrid team in our Brantford office

We offer a flexible, respectful, inclusive environment with excellent work-life balance, opportunities for development, and the chance to participate in meaningful projects for Canadian Dairy industry. Lead by a dynamic leadership team alongside a clear organizational strategy and a solid commitment to inclusivity and innovation, we are excited to be building a diverse and tech-friendly future.

As we are a not-for-profit organization, the salary for this position is within the non-profit side of mid-range. We offset this by offering an impressive and robust benefit package which includes (but isn't limited to): extended group health benefits, 3 weeks of vacation to start, 2 weeks of paid personal days per calendar year, additional paid time off throughout the year and before long weekends in the summer, a company pension matching program, educational opportunities, wellness program with annual flexible spend, an annual company clothing allowance, and more All of this is in addition to our inclusive workplace practices, a strong commitment to work/life balance, a diverse team of colleagues, and an incredibly supportive Leadership team. Join us in a collaborative environment where your expertise will make a significant impact.

As a **Bilingual Customer Service Representative**, you'll be at the forefront of the organization and the main point of contact for members and customers who use Holstein Canada services Utilizing your excellent customer service skills, you will review and process registrations, answer questions and place orders. You’ll work diligently to ensure accuracy in all data entered into our customer and animal databases.

**Responsibilities**:
As a Bilingual Customer Service Representative, you will:

- Contact customers to obtain or validate information
- Answer inquiries concerning outstanding balances and customer requests
- Enter data and records into the database with accuracy
- Identify and rectify issues causing non-payment (missing invoices/payments, expired credit cards, etc.)
- Review and place customer orders; complete supporting paperwork
- Update client account information including contact info, web accounts
- Troubleshoot and provide support for customer web issues (e.g. login, registrations).
- Enter show results and Veteran Breeder Award data
- Participate in Call evaluation sessions to identify areas of improvements
- Additional administrative duties as required (filing, documenting, etc)

**Requirements**:

- 1-2 years of experience within Customer Service or related role/background
- Knowledge of the Holstein breed or prior experience within the dairy industry would be considered a very strong asset but is not required
- Demonstrated ability to work with customers and to resolve questions and concerns in a respectful and professional manner
- Proficiency with MS Office and willingness to learn new software
- Demonstrated ability to patiently and creatively resolve customer concerns
- Capable of working independently with a proactive mindset

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- (required) What are your approximate salary expectations?
- When are you available to start?
- How many years of Customer Service experience do you have?

Work Location: Hybrid remote in Brantford, ON N3R 8A6



  • Brantford, Canada Sika Canada Inc Full time

    **We are looking for a Bilingual Customer Service Representative to join our growing team at Cambridge, ON! Do you have previous experience in a Bilingual Customer Service position? Are you passionate about providing customer service that exceeds client expectations? Are you comfortable in a fast-paced environment, and looking for an opportunity to make a...


  • Brantford, Canada Sika Corporation Full time

    Sika Canada is a wholly owned subsidiary of the Sika Group. The company develops and manufactures special construction products for the building and civil engineering sectors, which include concrete repair, protection and structural reinforcement, sealing and bonding, waterproofing, concrete admixtures and additives (ready-mixed concrete, precast concrete,...


  • Brantford, Ontario, Canada Holstein Canada Full time

    We are committed to providing a barrier-free recruitment process. If you require accommodation at any step in the process, we will work with you to meet your needs – simply contact a member of the HR team with your request.Thank you for your application to Holstein Canada. Due to the volume of applications, only selected candidates will be contacted. WEB |...


  • Brantford, Canada HOLSTEIN CANADA Full time

    **HOLSTEIN CANADA** is the largest dairy breed association in Canada, serving our membership of almost 10,000 active dairy producers since 1884. We are seeking a full-time **Bilingual Customer Service Representative **to join our hybrid team in our Brantford office! We offer a flexible, respectful, inclusive environment with excellent work-life balance,...


  • Brantford, ON, Canada Holstein Canada Full time

    We are committed to providing a barrier-free recruitment process. If you require accommodation at any step in the process, we will work with you to meet your needs – simply contact a member of the HR team with your request. Thank you for your application to Holstein Canada. Due to the volume of applications, only selected candidates will be contacted. ...


  • Brantford, Canada HOLSTEIN CANADA Full time

    HOLSTEIN CANADA is the largest Dairy Breed Association in Canada, serving a membership of more than 9,000 active Dairy Producers since 1884. With dynamic leadership and a clear vision, we are building an exciting, tech-friendly future. We offer a strong team-oriented workplace, supportive leadership, and the chance for you to develop along with us. In this...


  • Brantford, Canada HOLSTEIN CANADA Full time

    HOLSTEIN CANADA is the largest Dairy Breed Association in Canada, serving a membership of more than 9,000 active Dairy Producers since 1884. With dynamic leadership and a clear vision, we are building an exciting, tech-friendly future. We offer a strong team-oriented workplace, supportive leadership, and the chance for you to develop along with us. In this...


  • Brantford, Canada HOLSTEIN CANADA Full time

    HOLSTEIN CANADA is the largest dairy breed association in Canada, serving our membership of more than 10,500 active dairy producers since 1884. With dynamic leadership and a clear vision, we are building an exciting, tech-friendly future. We offer a strong team-oriented workplace, supportive leadership, and the chance for you to develop along with us. In...


  • Brantford, Canada Copeland Full time

    **Principle Responsibilities**: - Ensure an accurate approach to data entry; purchase orders, returns, warranty, invoicing, credits. - Manage customer orders across multiple sales platforms. - Respond quickly, professionally, and accurately to customer inquiries regarding products, pricing, and availability, - Escalate inquiries/issues/opportunities when...


  • Brantford, Canada JEM Strapping Systems Full time

    Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a great opportunity to utilize your communication and problem-solving skills in a...


  • Brantford, Canada Pride Group Logistics Full time

    **Job description** - **Pride Group Logistics Ltd**_ _is a dynamic and growing domestic and cross border transportation company. Pride Group Logistics has the unique advantage of maintaining brand new equipment which is cycled routinely through our sales and rental division. This helps in happy and engaged drivers, no downtime and delivering excellent...


  • Brantford, Ontario, Canada Pride Group Logistics Full time

    Job description- Pride Group Logistics Ltd_ _is a dynamic and growing domestic and cross border transportation company. Pride Group Logistics has the unique advantage of maintaining brand new equipment which is cycled routinely through our sales and rental division. This helps in happy and engaged drivers, no downtime and delivering excellent service to our...


  • Brantford, Canada Speedy Auto Service Full time

    **Speedy Auto Service and Novus Glass Brantford is looking for a Service Advisor.**: We are looking for** **a **Service Advisor** who is passionate about delivering an exceptional customer experience to join our growing team! **Speedy Auto Service & Novus Glass Brantford **is looking for a friendly and motivational individual. You will play a key role in...

  • Customer Service Rep

    3 weeks ago


    Brantford, Canada Young Innovations Full time

    Germiphene knows infection control. Starting over 70 years ago, servicing the needs of the dental industry with our extensive product range; from disinfection, cleaning, instrument care, oral health, and hand care. Our drive for continued improvement is a daily commitment shown through new product development, strict quality standards and nurturing customer...


  • Brantford, Canada Sika Corporation Full time

    Sika Canada is a wholly owned subsidiary of the Sika Group. The company develops and manufactures special construction products for the building and civil engineering sectors, which include concrete repair, protection and structural reinforcement, sealing and bonding, waterproofing, concrete admixtures and additives (ready-mixed concrete, precast concrete,...


  • Brantford, Canada Sika Canada Inc Full time

    **We are looking for a Customer Service Representative to join our growing team at Brantford, ON! Do you have previous experience in a Customer Service position? Are you passionate about providing customer service that exceeds client expectations? Are you comfortable in a fast-paced environment, and looking for an opportunity to make a difference? If so, a...


  • Brantford, Canada Gates Corporation Full time

    At Gates, we welcome challenges, celebrate hard work, and continually seek new talent to join our global company. We are looking for a Bilingual Customer Service Representative for Brantford, ON who will be reporting to the Product Line / Customer Service Manager. Please review below to see if this might be the right opportunity for you. **Essential Duties...


  • Brantford, Canada Gates Corporation Full time

    At Gates, we welcome challenges, celebrate hard work, and continually seek new talent to join our global company. We are looking for a Bilingual Customer Service Representative for Brantford, ON who will be reporting to the Product Line / Customer Service Manager. Please review below to see if this might be the right opportunity for you. **Essential Duties...


  • Brantford, Canada REMAX Full time

    customer service representative **Job Type**: Part-time **Salary**: $15.50-$26.79 per hour Schedule: - Monday to Friday Ability to commute/relocate: - Brantford, ON: reliably commute or plan to relocate before starting work (required) **Education**: - Secondary School (preferred) **Experience**: - Customer service: 1 year (preferred) Work...


  • Brantford, Canada Lifemark Health Group Full time

    **Customer Service Representative -** **pt Health Fairview Physiotherapy** **Part-Time** **Location**: **40 Shellington Pl** ***Brantford**, Ontario** We are currently hiring for a Full-Time **Customer Service Representativ**e to support our Lifemark Physiotherapy Lasalle Boulevard, Sudbury and Val Caron clinic. **Why Lifemark?** - Working with our...