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Inside Sales Customer Service Representative

2 months ago

Brantford, Canada Kelly Services, Inc. Full time

Kelly Services is hiring We’ve partnered with a leading company located in Brantford, ON in the retail packaging industry to find a proactive and detail-oriented Inside Sales Customer Service Representative. This temporary-to-permanent opportunity involves managing and nurturing relationships with existing customers.

Key Responsibilities:

  • Engage proactively with existing customers via virtual meetings, phone, and email to propose replenishment reorders.
  • Identify and address customers' hidden needs to drive sales and achieve sales goals.
  • Collaborate with Sales Representatives to build and manage sales pipelines.
  • Conduct outbound calls to retain customers and secure repeat sales.
  • Build rapport with customers, creating a positive and trustworthy image of Gunther Mele.
  • Handle customer complaints, providing appropriate solutions and ensuring follow-up to guarantee resolution.
  • Process incoming orders by coordinating efforts with departments such as graphics, sales, distribution, inventory control, and accounts receivable to meet customer requirements.
  • Use product knowledge to provide customers with accurate details on pricing, shipping ETAs, and other relevant information.
  • Ensure timely order processing by reviewing weekly "open order" reports and communicating with customers about any delays or interim solutions.
  • Perform administrative duties, including filing and maintaining customer records.

Qualifications & Skills:

  • Proven experience in inside sales.
  • Excellent communication and interpersonal skills, both verbal and written.
  • Ability to work independently and as part of a team.
  • Proficiency in Microsoft Office 365 (Outlook, Teams, Excel, Word).
  • Experience working with Microsoft Power BI is an asset.
  • Exceptional organizational, time management, and multitasking skills.
  • Strong problem-solving skills with a solution-oriented, customer-first mindset.
  • Strong phone presence, with a friendly and clear communication style, along with patience and courtesy.
  • Flexibility to adapt to different customer needs and provide timely follow-up.
  • French-speaking skills are a plus.

Perks:

  • Pay rate range $19.50-$21.50 per hour + 4% vacation pay
  • Temporary-permanent opportunity
  • Full-time hours; Monday-Friday 8:30am-5:00pm
  • Weekly pay via direct deposit

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.