Bilingual (French) Customer Service Representative

6 months ago

Brantford, Canada Sika Corporation Full time

Sika Canada is a wholly owned subsidiary of the Sika Group. The company develops and manufactures special construction products for the building and civil engineering sectors, which include concrete repair, protection and structural reinforcement, sealing and bonding, waterproofing, concrete admixtures and additives (ready-mixed concrete, precast concrete, shotcrete, etc.), industrial, commercial and institutional flooring and roofing systems. Sika Canada is also active in the home improvement and consumer solutions market with a range of specific products. The Industrial Products Division develops sealing, bonding and protection solutions for the railway, automotive, truck, industrial body and other OEM markets, windshield replacement, shipbuilding, appliances and equipment, fenestration, etc. Sika Canada has regional offices and industrial sites in Quebec, Ontario, Alberta and British Columbia and employs over 400 people in Canada. The company is ISO 9001 - 14001 certified and a member of the Canada Green Building Council (CaGBC).

**Exciting Challenges**

**We are looking for a Bilingual Customer Service Representative to join our growing team at Brantford, ON Do you have previous experience in a Bilingual Customer Service position? Are you passionate about providing customer service that exceeds client expectations? Are you comfortable in a fast-paced environment, and looking for an opportunity to make a difference? If so, a career at Sika Canada as a Customer Service Representative may be right for you**

**Overview**:
Customer Service is an integral part of Sika Canada and acts as the liaison between our Company and its customers. A Bilingual Customer Service Representative offers support to the sales organization and are the voice of the operations portion of our business to sales and customers. Customer Service collaborates with many partners internally and externally to ensure that we are meeting our customer’s needs. In line with Sika’s Core Values and Principles, Customer Service is built on the foundation of putting customers first and building trust.
- Under the mandate of the Vice-President Customer Experience and Customer Service Manager, and in collaboration with the Customer Service Team Lead, a Bilingual Customer Service Representative is responsible for:

- Managing specific accounts and maintaining a strong relationship with key contacts.
- Communicating regularly with Sales Representative in each target market to support customer needs.
- Processing customer orders and coordinating with Production and/or Inventory Planning to ensure that customers receive their products on-time.

**Tasks (Procedures)**:

- Receive the orders from customers or Sales Representatives, enter orders, process payments and transfer orders to the logistics teams for shipping.
- In each order, verify products, quantity, pricing, shipping dates and special requirements
including export documents and technical documents where necessary.
- Coordinate with Team Leads, Production and Inventory Planning to ensure that products are
delivered on-time.
product knowledge or product specifications, placing an order, order details, pricing
information or necessary documentation.
- Ensuring complete customer satisfaction, when required, coordinate with teams to
complete files that may include returns, credits, delays or claims.

**What's in for you?**
- Regular Business hours Monday to Friday
- Comprehensive benefits with premiums fully paid for by the company for the "Core" package
- Career development and training opportunities
- Life insurance, disability and wellness program
- Retirement savings programs including RRSP and pension plan with up to 5% employer's contribution
- Paid vacation and personal days off
- Bonus programs that include annual performance and profit sharing
- Employee discounts on Sika products
- Education reimbursement for employees
- Employee referral program

**Above all, we value you, and all that you can become.**

**We are an equal opportunity employer.**:
**We Need Your Skills**
- We'd love to hear from you if:

- You're fluent in English and French
- You have a DEC/College degree with 2 years' experience, training in Customer Service and/or an equivalent experience.
- Experience with SAP and Salesforce would be a strong asset.
- Must be computer literate (Word, Excel, Lotus Notes) and willing to upgrade skills.
- You think critically, creatively, and strategically when establishing customer needs and developing solutions
- You love to learn. You have a growth mindset and are passionate about growing your knowledge and skills, being the best you can be
- Must be a team-player.
- Your values align with those of Sika Canada, allowing you to bring your true self to work every day
- You have a "Can-Do" attitude and approach, allowing you to thrive within an empowered organization focused on execution and accountability

**Additional Location(s)**
- Oakville, ON

**Job Category**
- Customer

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