Customer Service Representative, Billingual

6 months ago

Brantford, Canada Gates Corporation Full time

At Gates, we welcome challenges, celebrate hard work, and continually seek new talent to join our global company. We are looking for a Bilingual Customer Service Representative for Brantford, ON who will be reporting to the Product Line / Customer Service Manager. Please review below to see if this might be the right opportunity for you.

**Essential Duties & Responsibilities**

To enable the Gates Canada, Brantford Operations meet its customer satisfaction objectives through the support of customer needs & expectations with a high level of speed and accuracy with respect to order handling, expediting, inquiries as well as a resource to PT, FP, Auto After-market, & other divisions.

Must be able to effectively communicate to customers and other Gates employees in French both spoken and written.

**Scope of Role**

Reports to the Product Line / Customer Service Manager, Brantford.

Responsible for delivering superior customer service to Gates' customers, store level contacts, sales team members, freight carriers/couriers contacts and other Gates Departments.

Independently manage key customer accounts, utilizing customers downloads / uploads of order information, researching open orders to meet customer delivery requirements.

Initiate and expedite production for Gates products based on customer requirements.

Provide Gates product information, competitive product interchange, and product substitutions to customers.

Support Customer Service team by tracking monthly metrics.

**Education and Experience**

Minimum 2 years post secondary (college/University) or equivalent

Superior data entry capability and more than 2 years associated experience.

Automotive, Industrial exposure both at the O.E.M. and Aftermarket levels would be preferred. 2 year's Customer Service/Order Desk related experience is necessary.

**Required Skills**:
Must have solid analytical and problem solving abilities to resolve complex issues and demonstrate the ability to assimilate product information, policies and procedures and disperse information to customers in a positive, quick and efficient manner.

Must be able to make 'good sense' decisions quickly, be deadline driven and be able to handle changes in priority efficiently.

Must be able to handle a high volume of calls which requiring excellent communication skills and the ability to understand customer requirements.

Must be well organized, able to manage diverse job tasks, disciplined and assertive and be a self-starter. Work autonomously to achieve customer satisfaction. Must have a strong attention to detail with superior documentation and follow up skills. Must demonstrate the ability to work with limited supervision as well as in a team.

Must be knowledge in Microsoft office suite (Excel, Word, Outlook, PowerPoint, etc.)

Must be 100% fluent (spoken / written) in French.

**Physical Demands**

While performing the required duties of this job, the employee is often required to sit; use hands to reach, handle, manipulate and feel objects, tools and controls. The employee will need to listen and talk to customers and other Gates employees. Specific vision capabilities required as the employee is to work in front of a computer on a day to day basis.

Some travel may be necessary on customer visits' and out of town seminars.

**Working Environment**

The noise level is moderate, lighting is mild and the space is comfortable. Dust levels are nonexistent. The temperature is always consistent in keeping the employees comfortable.

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