Temporary Employee- Customer Service Representative

3 months ago


Brantford, Canada Enbridge Full time

**Posting End Date**:
September 25, 2024

**Employee Type**:
Temporary (Fixed Term)-Full time

**Union/Non**:
This is a unionized position

**Bargaining Unit/ Local**:Unifor Local 8833 Brantford Call Centre Office
**Primary Location**:Brantford, ON
**Rate Classification/Pay Range**:Grade 7, $38.34 per hour
**Number of Available Positions**:Five (5) Temporary Positions

At Enbridge, we know that every customer is different, and we like that

As a Customer Service Representative at Enbridge, you will interact with customers on a number of topics ranging from billing and collections to move and transfer requests.

**What You Will Do (Responsibilities)**:

- Handling of incoming calls from residential, commercial, and industrial customers as well as internal departments.: These include general billing inquiries, moving notices, negotiation of payment arrangements, budget plans, transfers of credit balances, account information changes, and move requests.
- Follow company and business unit processes, policies, and procedures.
- Take ownership and find solutions; transfers are the exception.
- Promote corporate programs/initiatives as required.
- Research account information and prepare documents to update customers’ accounts..
- Completes other tasks and assists other departments as assigned.

**Who You Are (Qualifications)**:
You will have the following combination of education and experience:

- Minimum high school education.
- Excellent verbal and written skills.
- Proven desktop skills required including knowledge of Microsoft Suite products.
- Accurate keyboarding and data entry skills.
- Demonstrated ability to work in a fast-paced team environment.
- Experience in a Call Centre environment preferred.

**Mandatory Testing**:

- Call Center Customer Service Survey
- Call Center Inbound Sales Skills
- Cell Center Listening Skills [audio]
- Typing - General

**Comment **:The time duration for this temporary position would be up to 1 year. This position is Approximately 40 hours per week or as needed based on business requirements. This is an office-based position.

Information For Applicants:

- Applications can be submitted via our online recruiting system only.
- We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.



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