Change Delivery Lead

4 months ago

Toronto, Canada Aviva Full time

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

The Change Delivery Lead directly supports and deputizes for the VP Change Delivery in the provision of all leadership accountabilities through the Transformation Management Office (TMO) into the Aviva Canada Change Portfolio Initiatives (Strategic, Small/Medium & Regulatory), which will directly impact the overall Aviva Canada Strategic Outcomes. The Change Delivery Lead is a critical leadership position, where best practice Governance, Assurance, Risk and Execution Discipline activities will directly support the optimum path to the successful delivery of the Change Portfolio.

The role has responsibilities to the VP Change Delivery for ensuring that all strategic and tactical leadership activities are completed in line with exacting requirements of the Aviva Canada Change Portfolio.

The role will focus on training, coaching, mentoring, analysis, reporting, dependency and risk management responsibilities to lead and support the on-going governance, tracking and administration of all planning activities – to ensure the Aviva Canada Change Portfolio can maintain continuity and a ‘single source of the truth’ for all Initiatives (Small/Medium and Strategic) at every stage of the Change Investment Lifecycle

Come join our team

What you'll do:

Take an active leadership role in the design, development and implementation of the Governance and planning activity work with the VP Change Delivery to establish process, artefacts, and cadence activities in order to integrate the Aviva standard model within the overall TMO Governance Model

Build clear alignment to the commitments made to the Boards and Committees regarding outcomes, deliverables and objectives that support the Change Portfolio targets

Build new and improve existing clear and consistent e2e Governance processes – with appropriate artefacts and cadence activities implemented – through interaction and collaboration with each Op Sponsor, Project team and all other key partners. This will include identifying and joining up on any slippage and potential impacts to outcomes and/or benefits

Articulate all levels of change artefacts clearly and consistently in terms of definitions and requirements in accordance with the Aviva Change Framework guidance

Ensure any changes and/or improvements to the governance process, artefacts or cadence activities are correctly reflected as an update to the Transformation Management Office Governance Model

Stress test and challenge the adaptability and do-ability of all plans on an on-going basis. This will be built into the cadence activities

Understand and take action through the efficient monitoring and reporting of all dependencies, risks and issues that have the potential to affect the execution delivery of the integrated plan. This will include ensuring personal attendance and Chairperson responsibilities at the key Governance forums to enable early warning indicators to be highlighted.

Ensure all governance artefacts are always kept up to date – in the required format(s) – and any other planned or ad hoc requirements to support analysis and reporting

Set up and establish an on-going integrated planning session with all key partners at least every 90 days to review progress and plan the next phase

Provide ongoing assurance as to the robustness and do-ability of the plan

Build, develop and forge strong and mutually beneficial relationships with all key collaborators to optimise delivery, outcomes and ways of working

What you'll bring:

5years + demonstrable leadership and management experience within a fast-paced, dynamic transformation environment

Demonstrable risk, issue and dependency management experience, engaging with the Lines of Defence

Change Management and Change delivery experience at a Project, Programme and ideally at a Portfolio level

Experience of multi-Initiative delivery, building effective relationships with all partners and motivating to achieve win-win outcomes

Strong leadership abilities with the ability to drive and motivate a team of project and product experts to achieve the Aviva Canada strategic outcomes

Knowledge of working with Business and IT Partners, their platforms and their delivery methods

Excellent partner management and influencing in a complex transformation arena

Ability to foresee and articulate risks, issues and dependencies and put in place appropriate mitigations both to programme delivery and business ‘outcome’ risks, recognising where partner concern is required

Ability to disseminate sometimes fragmented or contrary information and data to get to the root of the issue and use appropriate partner concerns or strategies to solve problems and/or clear blockers

Ability to challenge the norm, seek out opportunities to improve and drive effective delivery in a balanced risk management approach

Ability to manage both complexity and volume of demand

Understanding of the Canada business areas and marketplace

Resilient to challenge at the most senior level whilst building and maintaining relationships

What you’ll get:

Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

Outstanding Career Development opportunities.

We’ll support your professional development education.

Competitive vacation package with the option to purchase 5 extra days off per year

Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

Corporate wellness programs to support our employees’ physical and mental health

Hybrid flexible work model

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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