Director - Head of Change Delivery

2 months ago

Toronto, Canada Royal Bank of Canada Full time

**Job Summary**

What is the opportunity?

The primary objective of the Head of Change Delivery in Business Client Services (BCS) is to drive transformational change initiatives within the capital markets operations division of our organization. This role is pivotal in ensuring that our operations remain agile, efficient, and adaptable to evolving market dynamics and regulatory requirements. You will lead and manage portfolio and change delivery for the BCS including management of the Project Managers and Business Analyst team globally. You will oversee and guide BCS projects to successful completion and integrate new products / businesses into BCS platform.
You will lead reviews of BCS processes and functional infrastructures resulting in re-design/improvement of the identified process(es) / function(s) through identification of innovative improvement opportunities, working effectively with the process owners and users. Participation in business unit and functional unit driven initiatives as required.
All responsibilities carried out in accordance with Code of Conduct, RBC Values and Guiding Principles ensuring adherence to Privacy principles.

**What will you do?**

**Initiative Management**:

- Escalate roadblocks to BCS management as required
- Participate as required in business unit sponsored projects that impact BCS
- Coordinate, facilitate or participate in the development of operational procedures for new businesses and products
- Identify process improvement / reengineering opportunities through streamlining, simplification, elimination of redundancies/overlaps, improved capacity utilization, automation, outsourcing, standardization, etc.
- Lead / conduct functional reviews primarily focused on productivity improvements as required by individual projects or as requested by BCS management
- Ensure effective execution of analysis and requirements gathering by team members
- Assist with Planning and budgeting for Change Delivery group involvement in initiatives
- Provide input to Business Architecture decisions and process

**Management of project resources**:

- Develop and mentor a high-performing team capable of driving change initiatives and delivering tangible results
- Manage a global Change Delivery team aligned with the various BCS operational pillars (Settlements and Clearing Services, Client and Data Management, Market Business Services, Funding and Lending, Regulatory and Risk)
- Add talented PM’s and BA’s with relevant SME expertise to the team as project demand dictates, maintaining appropriate mix of FTE and contractors
- Manage capacity of critical skill sets in order to meet departmental objectives
- Develop skills and competencies of staff by utilizing training programs pertaining to requirements gathering, use case preparation, UAT activities and the RBC Project Management Framework
- Assign staff to initiatives
- Provide direction to staff
- Represent Change Delivery in joint BCS / WM / QTS committees
- Ensure monthly recovery of staff time via MIS or similar tools

**Relationship Management**:

- Partner with Heads of all BCS operational pillars and leadership team to ensure successful execution of portfolio
- In conjunction with BCS management, liaise with businesses on BCS initiatives and BU initiatives that impact BCS

**Portfolio & Change Delivery**
- Develop and articulate a comprehensive strategy for change delivery in alignment with the overall business objectives and market trends
- Evolve and facilitate BCS’s work intake, demand management and work prioritization process
- Collaborate closely with senior management, technology teams, operations staff, and external partners to gain buy-in and support for change initiatives that will enable BCS’s strategic goals and transformation objectives
- Evolve and facilitate BCS’s strategic initiative status reporting
- Create and maintain portfolio metrics supported by dashboard reporting
- Establish, implement, and maintain enterprise project management methodologies
- Provide portfolio management guidance and support to BCS sponsors, leaders, people managers and other team members
- Coach and prepare individual sponsors/leaders to lead change, and facilitate alignment of transformational/program objectives among the leaders
- Lead the creation of change plans and guide resources in work activities to achieve required results

**What will you need to succeed?**
- Proven people leadership & development skills; ability to work effectively in a project team environment, demonstrated facilitation and leadership skills, strong listening and interview skills
- Ability to work in a federated type of environment
- Strong innovative, problem-solving and analytical skills; a self-starter capable of functioning in an autonomous manner
- Good organizational awareness of various Capital Markets Operations Functional units.
- Knowledge of process and continuous improvement concepts and techniques
- Capacity and desire to learn and abso

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