Change Management Lead

1 month ago

Toronto, Canada BMO Financial Group Full time

33 Dundas Street West Toronto Ontario,M5G 3C2

The primary focus of the CS&I Change Lead is to support and collaborate with CS&I teams to conduct impact analysis, assess change readiness, and ensure successful implementation and adoption of changes. Change Lead will work closely with Senior Managers, Team Leads, WFE partners and community development champions to develop and execute change management plans for the CS&I organization.

The Client Service & Implementation (CS&I) Change Management Lead role is being established within the Change Management function of the CS&I Transformation Team. This role will provide comprehensive and centralized support for all strategic changes impacting the CS&I organization, ensuring dedicated focus and collaboration across CS&I teams to implement optimal change readiness plans.

The Client Service & Implementation (CS&I) Change Management Lead drives change management plans and activities from initiation to implementation & sustainment to achieve desired business results. Engages leaders, stakeholders and other impacted audiences in the change to create an engaged workforce who understands the change & what it means for customers and employees. Understands a variety of business dimensions that must be considered in the implementation of change (products, people, processes, channels), and associated risks that must be interpreted, evaluated and mitigated. Drives overall business results by ensuring that change is understood, accepted and sustained.
- Acts as a trusted advisor to assigned business/group.
- Influences and negotiates to achieve business objectives.
- Recommends and implements solutions based on analysis of issues and implications for the business.
- Assists in the development of strategic plans.
- Identifies emerging issues and trends to inform decision-making.
- Analyzes the scope of change to determine people, process, financial, technology, risks & other impacts.
- Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
- Provides advice and guidance to assigned business/group on implementation of change; evaluates the change environment to understand complexity and impact of change to develop a program that meets required objectives.
- Applies change management methodology and general management skills and knowledge to plan, organize and execute change management in a variety of project sizes.
- Collaborates with internal/external stakeholders to provide business context in the design, development and implementation of change. Ensures alignment between stakeholders.
- Develops change management solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
- Develops change strategy that enables leaders to promote the change and execute the change; ensures stakeholders to want to make the change.
- Builds and executes communications plans to drive awareness and understanding, including analyzing audiences, developing key messages and identifying the right channel, frequency and sender.
- Identifies resistance to the change and builds required plans to overcome objectives through communications and training in order to implement and sustain the change.
- Monitors and tracks adoption of the change, and addresses any issues. Implements any corrective actions required and celebrates successes.
- Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
- Provides specialized consulting, analytical and technical support.
- Exercises judgment to identify, diagnose, and solve problems within given rules.
- Works independently and regularly handles non-routine situations.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
- Knowledge of business analysis, project delivery practices and standards across the project lifecycle - In-depth.
- Deep knowledge and technical proficiency gained through extensive education and business experience.
- Verbal & written communication skills - In-depth.
- Collaboration & team skills - In-depth.
- Analytical and problem solving skills - In-depth.
- Influence skills - In-depth.
- Data driven decision making - In-depth.

**Salary**:
$68,000.00 - $126,000.00

**Pay Type**:
Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good

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