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Bilingual Call Centre Representative

2 months ago

Markham, Canada Kelly Services, Inc. Full time

Our well-established client in Markham, ON, a leader in the supplemental Insurance Industry, has partnered with Kelly Services to recruit for a dynamic Bilingual (French and English) Call Centre Representative to join their team on a permanent basis.

 

RESPONSIBILITIES:

  • Provide excellent customer service to internal and external customers regarding policy, billing, claims, payment and collection inquiries (phone, email, etc.).
  • Investigate, own, and resolve customer inquiries regarding coverage, claims, billing and service, while clearly documenting outcomes in the system for future reference.
  • Maintains confidentiality of client account information and other confidential information. Conducts work in a professional manner.
  • Meets or exceeds productivity and quality objectives established by the department as well as Customer experience call audits.
  • Use problem solving capabilities to effectively resolve any conflicts with clients, agents and/or brokers.
  • Take and support phone enrolments.
  • Ensures timely and accurate assignment of cases for resolution to the appropriate departments.
  • Produce literature fulfilment and notes to the adjustors.
  • To continue training/developing with all aspects of the job, product as well as procedures.

 

REQUIREMENTS:

  • 2 years of relevant work experience preferred.
  • Ability to multi-task, talking with customers while completing paperwork and system changes.
  • Excellent communication and Interpersonal skills.
  • Outgoing and engaging conversation skills.
  • Sales acumen a plus.
  • Effective listening and problem solving skills.
  • Professional demeanour.
  • Efficient in Microsoft Office.
  • Bilingual, English and French. Excellent verbal communication skills (in both French and English) are necessary.
  • Must be detail oriented, analytical and possess excellent Customer Relations skills.
  • Must be licensed in Accident & Sickness, and Life or be willing to successfully obtain your Insurance licenses within the first 90 days with the organization.
  • This position will require successful candidates to work 8 hour shifts between 8:00am to 7:00pm Monday to Friday. The starting hours for this position will be 10:30 AM-7:00 PM shift.

 

PERKS:

  • Monday to Friday, 40 hour work week.
  • Training provided - in-office 5 days/week
  • Hybrid model 3 days in the Markham Office and 2 days remote.
  • $50K annual salary plus benefits
  • Work with a company that continues to grow.

 

If you're looking for an opportunity where you can be your best self and join a fantastic team, look no further and apply today

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.

 

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.