Bilingual Recovery Representative

4 months ago

Markham, Canada Honda Canada Full time

**Job Description**:
**LOCATION : MARKHAM**

**POSITION TITLE: Biling**ual** **Recovery** **Representative**

REPORTS TO**:Supervisor, Collections & Recovery**

**SCOPE OF POSITION**:
The incumbent will work within Honda Canada’s Collections and Recovery Centre and will work alongside the Recovery team, reporting to the Supervisor, Collections & Recovery. The Recovery Representative will act in the capacity to deal directly with customers working to minimize negative feedback and impact to customer retention and satisfaction. **This a 12-month contract opportunity with possibility of renewal.**

**PRINCIPAL FUNCTIONAL RESPONSIBILITIES.**
- Maintain corporate objectives pertaining to the Recovery Centre within the areas of Bankruptcy, Insurance Tracking on Lease accounts, Total Loss, and Recovery based activities.
- Ensure all documentation is updated and that all communication with customers is tracked appropriately.
- Resolve customer needs and issues and provide effective resolutions or escalate to the Supervisor if appropriate.
- Organize and prioritize workload to ensure appropriate customer correspondence and communicated level of urgency and action is noted as required.
- Ensure that service standards and that your individual goals as set by the Supervisor are being achieved on a daily basis.
- Embrace new initiatives or direction given by management for work process improvement.
- Comply with all work processes in the department as determined by the Supervisor.
- Comply with Sarbanes-Oxley Act (SOX) as it pertains to HCFI internal controls within respective day to day job function. Adherence of the following would include but not be limited to:

- Code of Business Ethics/Conduct
- Business and Operational Policies and Procedures

**POSITION PROFILE AND QUALIFICATIONS**
- Minimum of 2 years’ experience in financial services, and or 1-3 years of relevant, progressive business experience with a proven track record of delivering results.
- Completed post-secondary education and/or equivalent work experience.
- Knowledge of laws in regards to collection and repossession is an asset.
- Must be Bilingual in French and English, both written and verbal.
- Demonstrated above average interpersonal, communication (written and verbal), problem solving, and listening skills.
- Ability to deal effectively and professionally in a rapidly changing and fast paced environment.
- A high level of individual initiative and ability to work with mínimal direction.
- Ability to build collaborative working relationships with internal and external stakeholders.
- Proven communication, negotiation, problem solving, decision making and analytical skills.
- Must be detail oriented, results oriented, well organized, and a team player.

LI-POST

Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation provided will take into account the applicant's accessibility needs.

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