Monitoring Call Centre Operator
7 months ago
**Overview**
At Firetronics 2000 Inc. safety is our number one concern. We specialize in installing, maintaining and monitoring ULC fire alarm systems. We stand by our services and products, ensuring adherence to all applicable regulations, industry standards and guidelines. One of our principal goals is to be a dependable and trusted partner to our clients, authorities and associations.
**Duties and Responsibilities**
- Monitor fire and security alarm systems utilizing specialized monitoring software and equipment
- Handle all telephone calls efficiently and in a professional manner
- Notify appropriate contacts or emergency authorities such as Fire Department, Police, Emergency Medical Services in a prompt and efficient manner following strict procedures
- Diligently keep required records and files
- Prepare and distribute reports internally and to external parties as required
- Follow all established procedures, regulations and guidelines
- Other related duties as may be assigned
- **Please note that this is not a remote position**
**Qualifications**
- Verbal and written fluency in both English and French
- Education: secondary school diploma minimum
- Preferred a minimum of 1 year experience in the same or similar role such as 911 Operator/Dispatcher, Customer Service Representative (CSR), Telephone Operator/Agent, Call Centre Operator/Agent, Answering Service Operator/Agent, etc.
- Excellent telephone and communication skills
- Flexibility to work 12-hour rotating shifts (days and nights required)
- Advanced computer proficiency with strong data entry/keyboarding skills
- Ability to work under pressure
- Attention to detail
- Ability to stay focused at all times during working hours
- Passing criminal record check
**Working Conditions**
- Friendly team environment
- Career growth opportunities
- Continuous operations (24/7)
- 12-hour rotating shifts (4 on
- 4 off Schedule) _- 2 Day Shifts, 2 Night Shifts, 4 Days Off_
- Participation in On Call Schedule required
- Office environment with semi-open workstations
- Located close to major highways and public transit
**Job Types**: Permanent, Full-time
**Salary**: $20.00-$21.00 per hour
**Benefits**:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Schedule:
- 12 hour shift
Supplemental pay types:
- Overtime pay
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer Service: 1 year (preferred)
**Language**:
- English fluently (required)
- French fluently (required)
Work Location: In person
-
Monitoring Call Centre Operator
7 months ago
Markham, Canada Firetronics 2000 Inc. Full time**Overview** At Firetronics 2000 Inc. safety is our number one concern. We specialize in installing, maintaining and monitoring ULC fire alarm systems. We stand by our services and products, ensuring adherence to all applicable regulations, industry standards and guidelines. One of our principal goals is to be a dependable and trusted partner to our...
-
Nightshift Centralized Call Centre Representative
6 months ago
Markham, Canada Black & McDonald Limited Full time**ABOUT THIS CAREER OPPORTUNITY** The Night Shift Centralized Call Centre Representative (bilingual) reports to the Call Centre Supervisor. Their primary focus is to support work order creation for the FMO and Service departments to ensure the delivery of high quality facility services to our customers. This position will respond effectively in order to...
-
National Call Centre Dispatcher
7 months ago
Markham, Canada Unity Connected Solutions Full timeUnity Connected Solutions is a full-service Communications Company providing consulting, design, implementation, and support for best of breed communications solutions. A trusted name in the industry our dedication to excellence is exemplified by our advanced technology products coupled with the Company’s in-house highest standards customer service. With...
-
Insurance Call Centre Coordinator
3 weeks ago
Markham, Ontario, Canada Randstad Full timeWe are seeking a detail-oriented and organized Insurance Call Centre Coordinator to join our team at Randstad. This is a 6-month assignment in support of our client's Markham location, working a hybrid role.The successful candidate will work 37.5 hours per week at a rate of $19.56 per hour.As an Insurance Call Centre Coordinator, you will be responsible for...
-
Financial Services Call Centre Representative
1 month ago
Markham, Ontario, Canada Randstad Full timeWe are seeking an experienced customer service professional to work as a Financial Services Call Centre Representative in our client's insurance industry office located in Markham. This is a 6 month assignment that offers the opportunity to work in a hybrid role with a competitive hourly rate of $19.56 and 37.5 hours per week.About Our ClientOur client...
-
Customer Care Representative
9 months ago
Markham, Canada Metergy Solutions Inc. Full time**Our Mission**: Through trustworthy expertise in submetering solutions, we empower our clients to make their buildings more marketable and residents to reduce their energy consumption. **Position Summary**: This position is accountable for enhancing the customer experience through providing timely, helpful and professional assistance to customers who...
-
Customer Care Representative
9 months ago
Markham, Canada Metergy Solutions Inc. Full timeAbout Metergy Solutions Inc. (“Metergy”) Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital,...
-
Customer Care Representative
6 months ago
Markham, Canada Metergy Solutions Inc. Full time**Our Mission**: Through trustworthy expertise in submetering solutions, we empower our clients to make their buildings more marketable and residents to reduce their energy consumption. **Location**: 8133 Warden Ave (Near Warden and Enterprise) Markham, ON In-Office during training period (3 months+) Hybrid once fully trained Monday - Friday **Position...
-
Switchboard Operator
11 hours ago
Markham, Canada Hilton Markham Suites Conference Centre & Spa Full timeThe Hilton Suites Toronto/Markham Conference Centre & Spa is seeking an energetic, self-motivated Switchboard Operator to join our team. Are you passionate about providing an exceptional guest experience? If your answer is “Yes”, we would like to meet you. **First impressions are everything! As a Switchboard Operator at Hilton Toronto/Markham Conference...
-
Bilingual Call Centre Representative
1 day ago
Markham, Canada Chubb INA Holdings Inc. Full timeJob Requirements As a member of the Chubb Group of Insurance Companies, Combined Insurance offers products in North America. We take pride as a leader in the supplemental insurance industry with a solid financial base and a bright future. With a positive spirit and a vision to make the world a better place, W. Clement Stone founded Combined Insurance in...
-
Call Centre Customer Experience Specialist
7 months ago
Markham, Canada Max Advanced Brakes Full time**Max Advanced Brakes** is a retailer and distributor of automotive brake parts with a mission to make stopping power simple for consumers. We specialize in brake pads, rotors, and related accessories which are manufactured to the highest quality of original equipment manufacturer (OEM) specifications. By investing in technology, our people, consumer...
-
Full Time/part Time Inbound Call Centre
7 days ago
Markham, Canada Double Space Moving and Storage Inc. Full timeAbout the role. - Answering incoming calls, responding to questions and enquiries - Data Entry and processing of jobs - Liaise with customers offering updates on daily operational events - Answering live chats from the website What we are looking for. - This role would suit someone with 1 - 2 years' experience working within a call centre environment -...
-
Call Centre Customer Experience Specialist
7 months ago
Markham, Canada Max Advanced Brakes Full time**Max Advanced Brakes** is a retailer and distributor of automotive brake parts with a mission to make stopping power simple for consumers. We specialize in brake pads, rotors, and related accessories which are manufactured to the highest quality of original equipment manufacturer (OEM) specifications. By investing in technology, our people, consumer...
-
Call Centre Personnel
11 hours ago
Markham, Canada Professional Targeted Marketing Full time**Roles and Responsibilities** - Answer incoming calls in the assigned workgroups (programs) - Perform the appropriate tasks for that program, which may include entering name and address information, administering a survey, answering questions, and entering orders - Log calls when necessary - Perform outbound calls for both client and internal projects -...
-
Centre Manager
6 days ago
Markham, Canada Carefirst Seniors and Community Services Association Full timeThe **Markham Wesley Centre** - its mission is to build a harmonious community by promoting cultural harmony and to serve the diverse communities of Markham and the surrounding neighborhoods through multi-service development and community partnership. The Centre is looking for a qualified Centre-in-Charge to diversify its services and strengthen its...
-
Control Centre Guard
1 week ago
Markham, Canada GardaWorld Full time**Are you ready to suit up?**: If you are seeking a job where you have important responsibilities, this one is for you! As a Control Centre Guard in the commercial sector, you will play a key role in ensuring the safety of workers for some of the biggest brands out there! We provide people with growth opportunities. 30% of our frontline employees are...
-
On Call Casual Press Operator
7 months ago
Markham, Canada SinaLite Full timeCome join our Family! SinaLite is a family owned business which has been operating since 1999. What started as a small 1,200 square-foot print shop which operated a single small AB-Dick printer has blossomed into a company of 150+ employees, containing several million dollars worth of printing equipment, and achieving a yearly sales revenue of 40+ million...
-
Manager - Contact Centre Vendor Management
4 weeks ago
Markham, Canada ENERCARE Full timeProudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste...
-
Call Centre Representative
7 months ago
Markham, Canada Combined Insurance Full time**PRIMARY DUTIES** - Investigate, own, and resolve customer inquiries regarding coverage, claims, billing and service, while clearly documenting outcomes in the system for future reference - Maintains confidentiality of client account information and other confidential information. Conducts work in a professional manner - Meets or exceeds productivity and...
-
Technical Support Agent
7 days ago
Markham, Canada Advanced Skytech Canada Ltd. Full time**Company Profile**: Advanced skyline technology Ltd. (hereinafter referred to as STG) is one of the largest technologies, services and consulting organizations in refurbished computers industry cross North America. After over 10 years of development, STG has become North America’s most competitive refurbished computer enterprise with the highest level of...