Call Center Representative

2 months ago


Markham, Canada Recrute Action Full time
Call Center Representative (Billing)

This role in the insurance industry begins with two weeks of on-site training before transitioning to a hybrid model. You’ll provide excellent customer service, address billing inquiries, and work with brokers and underwriters to resolve issues. The position involves a rotating schedule within Contact Center hours. Shift assignments are based on tenure and business needs.

What is in it for you:

• Hourly salary of $19.15.
• 6-month contract with the potential for permanent employment.
• Full-time position: 37.50 hours per week.
• All training will be provided on-site, lasting approximately two weeks.
• Rotating work schedule, Monday to Friday, from 8 am to 8 pm.
• Opportunity to transition to a hybrid role, combining on-site and remote work.
• Become part of a passionate and inclusive team of professionals.

Responsibilities:

• Provide outstanding customer service to customers and brokers, supporting billing inquiries in a professional and courteous manner.
• Investigate and resolve discrepancies in billing matters in collaboration with brokers and underwriters.
• Triage and direct insurance or claims inquiries to the appropriate department for further assistance.
• Communicate effectively and empathetically with customers through telephony and email, describing available programs and services.
• Identify and interpret customer needs, responding appropriately and professionally.
• Gather relevant information systematically to ensure seamless customer interactions.
• Take ownership of customer relations through commitment to service and follow-up.

What you will need to succeed:

• 1-2 years of contact center experience is highly desired.
• Customer service experience, preferably in a call center environment.
• Ability to handle a minimum of 70+ calls per day, with top performers managing up to 100 calls daily.
• Strong telephone and email communication skills with professional etiquette.
• Excellent problem-solving skills and ability to analyze and resolve customer concerns.
• Ability to multi-task effectively in a fast-paced environment.
• Quick adaptability to changing surroundings and processes.
• Proficiency in word processing, Excel, and various Windows-based applications.
• Reliability in attendance and punctuality is crucial.
• Flexibility regarding working hours and shift assignments is required.
• Bilingual fluency in English and French (spoken and written) is an asset for supporting clients in both languages.

Why Recruit Action?

Recruit Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

# AVICJP00002617



  • Markham, Canada Recrute Action Full time

    Job DescriptionCall Center Representative (Billing)This role in the insurance industry begins with two weeks of on-site training before transitioning to a hybrid model. You’ll provide excellent customer service, address billing inquiries, and work with brokers and underwriters to resolve issues. The position involves a rotating schedule within Contact...


  • Markham, Canada Recrute Action Full time

    Call CenterRepresentative(Billing)Thisrole in the insurance industry begins with two weeks of onsitetraining before transitioning to a hybrid model. You ll provideexcellent customer service address billing inquiries and work withbrokers and underwriters to resolve issues. The position involves arotating schedule within Contact Center hours. Shift...


  • Markham, Canada JEI Learning Center (Markham East) Full time

    JEI Learning Center offer an after-school enrichment program for children ages 4 to 12. We also offer tutoring programs like English, Math, Reading & Writing, Problem Solving Math and Critical Thinking. Administrator responsibilities include but not limited to: - Assist with walk-in inquiries in order to successfully recommend the right program to...

  • Call Center

    3 months ago


    Markham, Canada Advanced Skytech Canada Ltd. Full time

    **Company Profile**: Advanced skyline technology Ltd. (hereinafter referred to as STG) is one of the largest technology, services, and consulting organizations in the refurbished computer industry across North America. After over 10 years of development, AST has become North America’s most competitive refurbished computer enterprise with the highest level...

  • Call Center

    2 months ago


    Markham, Canada Advanced Skytech Canada Ltd. Full time

    **Company Profile**: Advanced skyline technology Ltd. (hereinafter referred to as STG) is one of the largest technology, services, and consulting organizations in the refurbished computer industry across North America. After over 10 years of development, AST has become North America’s most competitive refurbished computer enterprise with the highest level...


  • Markham, Canada EcoWaterHub Full time

    EcoWaterHub is a leading provider in the eco-friendly water solutions industry, dedicated to offering sustainable water treatment systems to our clients. We're on a mission to help individuals and businesses reduce their environmental footprint through innovative water solutions. As part of our growth strategy, we are looking for a dynamic and motivated...


  • Markham, Canada PARSONS CORPORATION Full time

    In a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next,...


  • Markham, Canada Advanced Skytech Canada Ltd. Full time

    **Company Profile**: Advanced skyline technology Ltd. (hereinafter referred to as STG) is one of the largest technology, services, and consulting organizations in the refurbished computer industry across North America. After over 10 years of development, AST has become North America’s most competitive refurbished computer enterprise with the highest level...


  • Markham, Canada PARSONS CORPORATION Full time

    In a world of possibilities, pursue one with endless opportunities. Imagine Next!When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next,...


  • Markham, Canada Advanced Skytech Canada Ltd. Full time

    **Company Profile**: Advanced skyline technology Ltd. (hereinafter referred to as STG) is one of the largest technology, services, and consulting organizations in the refurbished computer industry across North America. After over 10 years of development, AST has become North America’s most competitive refurbished computer enterprise with the highest level...


  • Markham, Canada Canadian Insurance Centre Full time

    **About us** Canadian Insurance Centre is a small business in Markham, ON L3R 1A2. We are professional, agile, and innovative. Our work environment includes: - Modern office setting - Growth opportunities **About Us**:The Canadian Insurance Center is a call center specializing in providing insurance to Canadians. We are currently seeking motivated and...


  • Markham, Canada ARO Inc Full time

    If you are looking for a rewarding career with the opportunity for advancement, this is a great place to be! We offer regular full-time hours, benefits after 6 months. If you are entry level or experienced with accounts receivable, ARO Inc. has a spot for you! At ARO Inc. we deliver receivable management solutions on a national basis that are customized and...


  • Markham, Canada ARO Inc Full time

    If you are looking for a rewarding career with the opportunity for advancement, this is a great place to be! We offer regular full-time hours, benefits after 6 months. If you are entry level or experienced with accounts receivable, ARO Inc. has a spot for you! At ARO Inc. we deliver receivable management solutions on a national basis that are customized and...


  • Markham, Canada CBON - Cosmetic Brands of North America Full time

    **Farleyco Marketing** Farleyco Marketing Inc. is one of Canada’s leading retail importer and distributor with a 35+ year history of supplying consumer beauty products from around the world to North American retailers. Farleyco Marketing is a brand builder of on-trend categories in beauty and personal care. **Inside Sales Representative (Contract)** We...


  • Markham, Ontario, Canada Recrute Action Full time

    About the Role:This position as a Call Center Representative in the insurance industry involves providing exceptional customer service, addressing billing inquiries, and collaborating with brokers and underwriters to resolve issues. The position requires a two-week on-site training period followed by a hybrid model of work.What We Offer:- Hourly salary of...


  • Markham, Canada Rubiconpath Systems Full time

    Our Client is one of North Americas most experienced submetering providers, who brought turnkey solutions to our clients for over 15 years. They help customers effectively manage their utility consumption as we supply, install, and remotely read electricity, water, and thermal submeters. Across all building types, retrofit or new construction, they have the...


  • Markham, Ontario, Canada CB Canada Full time

    Customer Service Representative OpportunityWe are seeking a highly skilled Customer Service Representative to join our team at CB Canada. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through phone calls, emails, and chats.Key Responsibilities:Assist customers with placing orders,...


  • Markham, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    Job DetailsWe are seeking a skilled Customer Service Representative - Contact Center to join our team at The Toronto-Dominion Bank (Canada). In this role, you will be responsible for delivering exceptional customer service experiences to our clients through various communication channels.Key Responsibilities:Respond to customer inquiries and resolve issues...

  • Contact Center Manager

    6 months ago


    Markham, Canada Parsons Full time

    In a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next,...


  • Markham, Canada InBenefits Full time

    **Bilingual Customer Service Representative** - For over 30 years _**InBenefits**_ has provided management and administration solutions to its clients, the Nursing Homes and Related Industries Pension Plan and the Multi-Sector Pension Plan. We also provide additional services such as Consulting, Investment Support, Communication and Education. InBenefits is...