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Bilingual Customer Service Representative

1 month ago

Markham, Canada Recrute Action Full time
Bilingual Customer Service Representative

This is an open role for our client, a prominent leader in the insurance industry, seeking a driven professional to play a key role in delivering exceptional technical support and guidance. This position offers the opportunity to utilize your bilingual expertise in English and French to ensure seamless collaboration and outstanding service. Step into a dynamic environment where your skills and dedication will make a meaningful impact.

What is in it for you:

• Hourly salary of $26 to $28, based on experience.
• 6-month contract.
• Full-time position: 37.50 hours per week.
• Schedule: Flexible hours between 8:00 am and 6:00 pm.
• On-site role in an engaging environment in Markham.
• Join a passionate and inclusive team of professionals.

Responsibilities:

• Respond promptly to phone calls and emails from brokerages, LIAs, and internal collaborators regarding system access, support requests, and mentorship inquiries.
• Deliver exceptional customer service characterized by clear communication, integrity, and timely resolution of technical issues.
• Ensure ticket lifecycle compliance with defined standards, logging requests, and maintaining thorough follow-ups.
• Build, modify, and remove system access as required, adhering to strict procedural standards.
• Support systems for peers, particularly junior team members, while maintaining current knowledge of supporting systems and providing cross-training.
• Manage and prioritize multiple requests effectively based on urgency and impact.
• Identify trends with brokers and collaborate with the BD team on training initiatives.

What you will need to succeed:

• College or university degree, preferably in Business Management or a related field.
• 1 to 2+ years of experience in a customer contact center.
• Bilingual fluency in English and French to support clients in both languages.
• Exceptional customer service orientation.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities.
• Strong interpersonal and organizational skills.
• Self-directed and adaptable.
• Proficiency in relevant computer applications and call center systems.
• Strong typing skills with medium to fast speed and accuracy.
• Basic understanding of broker operating environments, insurance principles, and underwriting practices.
• Proven ability to manage customer requests comprehensively.
• Ability to stay updated on communication, guidelines, and technological advancements.
• Capability to serve as a Subject Matter Expert (SME) on team initiatives.
• Ability to troubleshoot technical issues efficiently.

Why Recruit Action?

Recruit Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

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