Assistant Manager, Sales

5 months ago

Toronto, Canada Holt Renfrew Full time

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Assistant Manager, Sales

The Assistant Manager, Sales supports the Manager, Sales by providing day to day supervision and guidance to associates in an effort to achieve the highest standards of luxury sales and service. Specific responsibilities include (but are not limited to) the following:

• Provide sales floor supervision by spending the majority of the time on the selling floor

• Coach and train associates to maintain luxury standards and achieve customer service targets

• Resolves customer issues and/or complaints and keeps manager informed

• Makes recommendations on changes and/or solutions to enhance customer sales and service standards

• Actively participate as a training facilitator for sales and service programs and other company training programs as required

• Assist in the launch and maintenance of selling tools and sales and service programs

• Assists associates in developing, maintaining and growing an active store client base and strong customer relationships

• Participates in the recruitment and selection of associates • Assigns work and assignments to associates as required

• Provide feedback to Manager, Sales on inventory performance, merchandising presentation standards, customer trends and issues

Provides input into associate performance assessments and appraisals, performance improvement plans

• Assists in organizing and conducting regular department team meetings and helps keep the team informed on upcoming sales and service initiatives

• Maintain high standards of merchandise presentation at all times

• Maintain day to day operational awareness of leased businesses within area to ensure seamless customer service, elevating issues to Manager as required

• Model leadership behaviours that promote a culture of open communication, employee development and trust

• Maintain all Health & Safety practices to code

• Perform other duties as assigned

• Ensure compliance with privacy policies, regulations, and cyber security measures. The ideal candidate:

• 1-3 years supervisory experience with accountability for sales and service

• Proven track record of exceeding sales and profit targets

• Is adaptable and comfortable with change

• Retail selling experience in a luxury environment preferred

• Confident and effective communication (written & verbal) and interpersonal skills

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

• Entrepreneurial spirit

The measures of success:

• Contribution to financial objectives

• Individual objectives linked to the achievement of department goals

• Feedback from internal and external clients

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