Product Manager

3 weeks ago

Toronto, Canada The Toronto-Dominion Bank (Canada) Full time

Description

:

Reporting to the Senior Manager, Digital Commerce, the successful candidate will be accountable for ecommerce and card non present insights, roadmap planning, product development, and end-to-end thoughtful solution design. This end-to-end focus requires a deep interest in Merchant Experience, Employee Experience, operational impacts, and financial components of new initiatives and projects. Areas of accountability include:

Product manager that will be accountable for supporting and growing Digital Commerce's long term payment gateway strategy for digital payment solutions. The payment gateway also serves as front-end experience for merchants to accept payment solutions (credit card, debit, alternative payment solutions including Buy-Now-Pay-Later), ecommerce fraud solutions and value add tools to help merchants run their business. Support onboarding initiatives for payment gateway as well as strategic alignment of long term goals and gateway features to TDMS's merchant needs. This includes business diligence procedures into gateways to understand their strategic direction and product roadmap and how this bridges to both specific TD merchant segment strategies as well as the broader industry. Assess different commercial and go-to-market models including creating and maintaining customer terms and conditions including working with vendor, legal, compliance and operational partners to execute on operational implications Significant implementation role including developing detailed level requirements for Day 2 including merchant onboarding, servicing and lifecycle management Passion and commitment to deeply understanding the TDMS ecosystem, including product lineup, infrastructure (current and planned), supporting operational and sales processes and applying that 360-degree view to new product plans. Partner with all stakeholders (infrastructure, delivery, operations, sales, etc.) on current and future plans to maximize end-to-end value, competitive advantage, and optimal use of allocated funding Partner with all stakeholders (infrastructure, delivery, operations, sales, etc.) on current and future plans to maximize end-to-end value, competitive advantage, and optimal use of allocated funding.

Job Requirements

Product implementation experience or exposure which can include technical planning, project methodologies, operations and sales enablement and the execution of go-to-market plans including developing communication plans with sales teams, marketing and clients Payments or ecommerce industry experience Experience as product owner which can include product management, client journeys and client experience ownership, competitive research and analysis Strong stakeholder skills and ability to impact and influence a broad cross-section of audiences, including technical, non-technical, executive, employee, vendor, and payment card network partners. This role will sometimes provide leadership to these audiences and occasionally work in a support function depending on the nature of the initiative or audience. The successful candidate will need to demonstrate flexibility and situational awareness to navigate these various environments within the context of TD Bank's footprint and ecosystem. Ability to communicate effectively in both oral and written form with sensitivity to audience perspectives, understanding, and needs Ability to exercise sound judgement and mature time/deadline management skill. Interest or exposure in development of business cases and management of product P&L Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you. Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
  Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you Language Requirement: N/A.

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