Salesforce Delivery Lead

7 days ago

Toronto, Ontario, Canada Product and Technology Full time

Opportunity

We are seeking a highly motivated and experienced Delivery Lead with a strong focus on Salesforce Projects to join our team at FCTG. As the Delivery Lead, you will be responsible for the successful technical delivery of Salesforce projects for our various travel brands across the globe, ensuring high-quality solutions are delivered on time and within budget. The ideal candidate should have a solid understanding of Salesforce platform, experience in managing complex projects with a focus on Sales Cloud and Service Cloud and excellent leadership and communication skills.

We have recently completed rebuilding our 15+ year legacy Salesforce instance. Our focus now is to continue to add value by enabling our business through technology while further globalizing our people and processes. The business processes we enable in our Salesforce are end to end as we cover Marketing, Sales, Implementations, Account Management, Operations, and Support. We have also recently deployed an Omni Channel solution that is critical to our business and their interactions with customers. This is leveraging Service Cloud and will continue to expand with the use of Service Cloud Voice, Einstein, GPT, and integrations with our other important platforms. This is truly an amazing opportunity to help take FCTG to the next level and change the way we do business with our customers while strengthening our position as a leader in travel tech.

Key Responsibilities

Lead Salesforce projects by managing technical resources and assume role as Scrum Master across multiple workstreams. Assess risk, issues and impact on solution and delivery commitments in coordination with Project Manager Manage the technical delivery of Salesforce projects across multiple brands within FCTG, ensuring they are delivered on time, within budget, and to the highest quality standards Own development of plan to review and manage work throughout development lifecycle and ensure milestones are met while addressing key issues that put dates at risk Work closely with the project stakeholders and product owners to understand their business needs, recommend solutions, and manage expectations throughout the project lifecycle Lead and manage project teams consisting of Salesforce developers, administrators, and other stakeholders, providing direction, guidance, and support as required Develop and maintain status reports, and other project-related documentation such as managing JIRA boards Manage resource strategy, and contingency plan Continuously improve project delivery processes and methodologies, and contribute to the development of best practices and standards Provide thought leadership on Salesforce best practices, trends, and emerging technologies Help build, mentor and coach direct reports to ensure high-performance and career development Collaboration and Excellent collaboration and communication skills to work effectively with cross-functional teams, business stakeholders, and end users through product owners. Ability to translate business requirements into technical solutions and provide level 3 support Analytical mindset and strong problem-solving skills to identify and resolve issues. Willingness to continuously learn and adapt to new technologies and processes. Proven ability to manage multiple priorities, deliver quality results, and meet deadlines in a fast-paced environment Strong leadership, communication, and collaboration skills, with the ability to work effectively with business stakeholders, vendors, and internal teams across multiple locations globally

Experience & Qualifications

Scrum Certification: CSM, CSP, PSM, etc. Bachelor's degree in Computer Science, Information Systems, or a related field Project Management Certification is valuable: PMP, PMI, etc. 5+ years of experience in Software delivery Experience managing complex Salesforce projects with multiple stakeholders, teams, and technologies Experience with Agile/Scrum methodologies and tools such as JIRA or Agile Demonstrated experience in working on transformational projects, leading technical initiatives, and driving positive change within Salesforce implementations. Familiarity with the travel industry will be considered an asset. Experience in working in a global setting with resources across the globe.

Work Perks - What's in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm.

Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work. Have fun: At the heart of everything we do at Flight Centre is a desire to have fun. Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out. Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service. Personal connections: We are a big business founded on personal relationships. Diversity, Equity & Inclusion Diversity Day: paid leave to observe holiday or cultural celebration of your choice Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice) DEI education Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols A career, not a job: We offer genuine opportunities for people to grow and evolve We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development. Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising Employee giving program Office Environmental Program Many of our offices are Leadership in Energy and Environmental Design (LEED) Gold certified buildings 1 Volunteer Day per Calendar Year

Benefits Include:

Generous paid time off policy Travel perks/discounts Health & Wellness Programs and Employee Financial Wellness Services National/International Award Nights and Conferences Group benefits including extended health care, dental and vision, gender affirming care, fertility care Insurance including life, AD&D, critical illness, long term disability Employee Assistance Program RRSP/RPP with matching Tuition Reimbursement Program Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions Global career opportunities in a network of brands and businesses

#LI-AG1#FCB#LI-Hybrid
Location – Toronto, Canada

  • Field Events Lead Canada

    7 days ago

    Toronto, Ontario, Canada Salesforce Full time

    Job CategoryMarketing & CommunicationsJob DetailsAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Salesforce Solution Architect

    7 days ago

    Old Toronto, Ontario, Canada Salesforce, Inc. Full time

    Inc's Candidate Privacy Notice contains more details about the handling and use of the personal data of job applicants.For more information about our website privacy practices, please see our Privacy Statement. Salesforce Solution Architect / Sr. Solution Architect (Public Sector Industry Experience) page is loaded Salesforce Solution Architect / Sr....

  • Lead Solution Engineer

    7 days ago

    Toronto, Ontario, Canada Salesforce, Inc. Full time

    Inc's Candidate Privacy Notice contains more details about the handling and use of the personal data of job applicants. For more information about our website privacy practices, please see our Privacy Statement. Lead Solution Engineer - Enterprise, Canada page is loaded Lead Solution Engineer - Enterprise, Canada Apply remote type Office - Flexible...

  • Partenaire service

    7 days ago

    Toronto, Ontario, Canada Salesforce Full time

    Inc's Candidate Privacy Notice contains more details about the handling and use of the personal data of job applicants. For more information about our website privacy practices, please see our Privacy Statement. Account Partner (Services Sales) page is loaded Account Partner (Services Sales) Apply remote type Home - Based locations Canada - Toronto Canada...

  • Engagement Director

    6 days ago

    Toronto, Ontario, Canada Salesforce Full time

    Job CategoryCustomer SuccessJob DetailsAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and...

  • Account Partner

    7 days ago

    Toronto, Ontario, Canada Salesforce Full time

    Inc's Candidate Privacy Notice contains more details about the handling and use of the personal data of job applicants. For more information about our website privacy practices, please see our Privacy Statement. Account Partner (Services Sales) page is loaded Account Partner (Services Sales) Apply remote type Home - Based locations Canada - Toronto...

  • Na IT Salesforce Lead

    6 days ago

    Toronto, Ontario, Canada McCain Foods Full time

    Position Title:NA IT Salesforce LeadPosition Type: Regular - Full-TimePosition Location:Toronto HQRequisition ID: 24174JOB PURPOSE:This is an exciting opportunity to join a team leading digital transformation across the commercial functions at McCain.We seek a CPG and Salesforce experienced professional to work with our NA Business as we transform the way we...

  • Lead Salesforce Developer

    7 days ago

    Toronto, Ontario, Canada 3M Full time

    Job Description: Lead Salesforce Developer Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people,...

  • Director of Customer Success

    7 days ago

    Toronto, Ontario, Canada Salesforce, Inc. Full time

    Inc's Candidate Privacy Notice contains more details about the handling and use of the personal data of job applicants. For more information about our website privacy practices, please see our Privacy Statement. Engagement Director - Public Sector - NonFed page is loaded Engagement Director - Public Sector - NonFed Apply remote type Office - Flexible...

  • Customer Success Manager

    4 weeks ago

    Toronto, Ontario, Canada Salesforce Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every...

  • Customer Success Manager

    3 weeks ago

    Toronto, Ontario, Canada Salesforce Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every...

  • Engagement Director

    7 days ago

    Old Toronto, Ontario, Canada Salesforce, Inc. Full time

    Inc's Candidate Privacy Notice contains more details about the handling and use of the personal data of job applicants.For more information about our website privacy practices, please see our Privacy Statement. Engagement Director - Public Sector - NonFed page is loaded Engagement Director - Public Sector - NonFed Apply remote type Office - Flexible...

  • Lead, Salesforce and Technical Enablement

    7 days ago

    Toronto, Ontario, Canada SkipTheDishes Full time

    Description:We have something other delivery apps don't have: exclusive partnerships with some of the largest and most popular restaurants in Canada. More and more brands each day, both independent and national chains, choose to deliver with Skip. With your passion for building and managing tech, you'll help us continue to expand our reach while setting our...

  • Manager, Business Development

    6 days ago

    Toronto, Ontario, Canada Salesforce Full time

    Job Category :SalesJob Details:Our Business Development teams drive top of the funnel sales activity for a diverse set of industries. This team supports the Commercial and Enterprise Business Units within Salesforce.Role Description:Develop a team of Business Development Representatives (outbound prospecting) that are responsible for developing and...

  • Territory Account Executive, Small Business

    7 days ago

    Toronto, Ontario, Canada Salesforce Full time

    Job Category :SalesJob Details:Our Small to Medium Business team is part of our wider Growth Business, focusing on working with exciting growth organizations. You will have the opportunity to work in a fast paced team with varied financial services customers and personalized training and career opportunities.**Healthcare and Life Sciences**Salesforce for...

  • Manager, Business Development

    7 days ago

    Toronto, Ontario, Canada Salesforce Full time

    Job Category :SalesJob Details:Department Description:Our Business Development teams drive top of the funnel sales activity for a diverse set of industries and supports the Commercial & Enterprise Business Units within Salesforce.Role Description:Manage a team of Business Development Representatives (outbound) that are responsible for developing and...

  • Corporate Counsel, Procurement Legal

    7 days ago

    Toronto, Ontario, Canada Salesforce Full time

    Job CategoryGlobal AffairsJob DetailsSalesforce's Procurement Legal Team, which is part of Salesforce's broader Commercial/Alliances/Procurement (CAP) Legal Team, provides trusted, premier transactional support that protects the company while also closing deals with mínimal friction. We maintain our high performance culture through thoughtful...

  • Commercial, Prime Named Account Executive

    7 days ago

    Toronto, Ontario, Canada Salesforce Full time

    Job CategorySalesJob DetailsAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career...

  • Prime Named Account Executive, Mid-market

    6 days ago

    Toronto, Ontario, Canada Salesforce Full time

    Job Category :SalesJob Details:Prime Named Account Executive, Mid-Market Marketing CloudOur Mid-Market Business team focuses on working with exciting growing organizations of employees. You will have the opportunity to work in a fast paced team with varied customers and personalized training and career opportunities.Marketing CloudSalesforce Marketing Cloud...

  • Salesforce Lead

    7 days ago

    Toronto, Ontario, Canada Tata Consultancy Services Full time

    About TCSTCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to...