Guest Experience Agent

2 months ago

Whistler, Canada Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Embrace the alpine warmth surrounded by pristine Canadian wilderness In Whistler, home to North America’s largest ski resort, experience the best of alpine living through world-class ski runs, epic mountain experiences and an upbeat village. When the snow melts, the area becomes a playground for mountain bikers, zip-liners, hikers and adventurers. After an adventurous day, tuck into a meal at SIDECUT Steakhouse, where innovative creations match the seasons, or enjoy the après vibe in the warmth of Braidwood Tavern. Looking to recharge? Visit the Spa or take a dip in our heated pool, with a spectacular backdrop of the mountains and an invigorating dose of fresh alpine air.

Join Our Team  

Join our dynamic, diverse team at Four Seasons Resort & Residences Whistler as a Guest Experience Agent. As a Guest Experience Agent, you will play a pivotal role in delivering an exceptional guest experience at our hotel.

Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance. 

Hourly Wage: $23.00 - $24.00

Start date: October 15

Your job:  

Coordinate and liaise with various departments to ensure the hotel delivers the highest level of guest experience.

Greet arriving and departing guests, providing genuine hospitality and recognition, and act as host/hostess.

Utilize Golden to maximize guest recognition and satisfaction.

Develop connections with guests, gather feedback about their stay or specific issues, and actively seek solutions to resolve problems.

Verify arrival and departure details, arrange luggage handling, transportation, and other services requested by guests.

Prepare and double-check guest arrivals, including welcome packages (Hotel Map, Jogging Map, key packet, Welcome card/letter, activities schedule, and correct room assignment based on guest reservations).

Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolving customer complaints, and assisting with inquiries about hotel services, hours of operations, key personnel, in-house events, and directions. Respond to all guest requests accurately and promptly, both in person and by phone.

About you:

Previous Front Office experience is required, preferably within a luxury hotel.

Excellent customer service experience.

Ability to multi-task and remain highly organized.

Excellent communication skills in English (written, oral and speaking). Additional languages is an asset.

Ability to work in Canada.

What’s in it for you :

Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc) after probationary period.

Access to affordable shared staff accommodation.

Employee theme recognition days and events- Employee of the month, Years of service celebrations, birthday events, etc.

Complimentary meal per shift in our employee dining room.

Retirement plan with employer contribution.

Paid time off; vacation days and additional floating holidays per year.

Excellent training and development program.

Discovery Nights at Four Seasons worldwide. 

Schedule & Hours:

As our hotel is open 24/7, 365 days a year, we expect our service staff to be flexible in working mornings, evenings, weekends, overnights and holidays.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Learn more about what it’s like to work for Four Seasons: 

Learn more about Four Seasons Whistler on Social Media: 

Instagram: @FSWhistler 

Twitter: @FSWhistler 

Facebook:

We look forward to receiving your application 

*Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws. 

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