Guest Service Agent
6 months ago
No Employee Housing Available at this time.
A Guest Service Agent/Reservation Agent provides friendly efficient service to all guests on arrival/departure and while in house. They perform a variety of duties such as guest registration, room inventory control, room assignments, comprehensive checks of room status and availability, filing maintenance reports and incident reports when needed, and the settlement of guest and group accounts and ensuring guest satisfaction.
**Main Duties**:
- To provide courteous and professional guest services
- To check-in and check-out guests
- Book rooms for walk in guests at the prevailing rates
- Follow up on rooms not checked out at the appointed time
- Check arrivals daily for VIP’s and follow up according to what is offered
- Balance a cash float at the end of each shift
- Post any charges to the guest account such as parking, restaurant etc
- Make reservations when reservations department is closed or busy
- Assist guests by answering their questions and performing concierge duties such as booking restaurants and tours etc
- Arrange wake up calls as requested by guests
- Understand all aspects and processing of hotel reservations (creation, changes/modifications, cancellations, etc.)
- Accurate inputting of reservations or changes/modifications to existing reservations
- Entering rooming list as requested by Sales Department
- Ensuring the automatic processing advanced deposits
- Identifying up selling opportunities
- Preparing competitive analysis reports for the Reservations Manager
- Working with the Front Desk to resolve inventory issues such as overselling in a particular room type.
- Ensuring the correct minimum length of stay and deposit/cancellation policies are in place.
- Cover at the Front Desk for breaks and lunches as needed.
- Ensuring excellent service levels are maintained at all times.
- Keep the front desk stocked with information on dining and recreation activities etc
- Ensuring that the filing system is correct and up-to-date
- Ensuring that work space and office are always clean and tidy
**REQUIREMENTS**
- Previous guest relations/reservation experience is preferred
- Knowledgeable in computer functions (Word, Excel, internet, Opera)
- Attention to detail, with the ability to multi-task
- Ability to complete a variety of manual and computer reports
- Must have cash handing skills, including credit card and debit machine functions
- Must be flexible to work weekends, and evenings.
- Must be fluent in English both verbal and written
- Ability to stand on your feet for up to 8 hours a day, with breaks
- Must be able to field deliveries, parcels, and pickups to appropriate departments
- Must be a responsible and capable individual, with good communication skills
**Salary**: $20.30-$25.38 per hour
**Benefits**:
- Dental care
- Extended health care
Schedule:
- 8 hour shift
Supplemental pay types:
- Commission pay
- Overtime pay
- Tips
Application question(s):
- Are you legally eligible to work in Canada?
- Are you located in Whistler, BC? If not where are you located please?
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
-
Guest Services Agent
3 months ago
Whistler, Canada Outpost Property Management Ltd. Full timeOutpost is a Whistler-based vacation rental management company focused on innovation and providing the best possible service to our guests and our owner partners. The vacation rental industry offers a fast-paced environment that always keeps us on our toes. Outpost is growing and we are in need of great people to join our team. We are looking for a Guest...
-
Guest Service Agent
6 months ago
Whistler, Canada HILTON WHISTLER Full time**WHY WORK FOR HILTON WHISTLER RESORT & SPA** The Hilton Whistler Resort & Spa is the Heart and Soul of the Whistler Experience! We offer our employees a fun and professional work environment with training and career advancement opportunities. As a full-time team member you will receive the following benefits: - Life and Leisure Program - Extended Health...
-
Guest Service Agent
1 month ago
Whistler, Canada Listel Hotel Whistler Full time**Who are we?** We run a fun and dynamic operation and we’re renowned for our innovative approach to hospitality operations. We believe that harnessing our creative side, and unique ways of thinking, are what create memorable experiences for our guests, and our team members. **Responsibilities** - Greeting and acknowledging guests in a professional and...
-
Guest Service Agent
6 months ago
Whistler, Canada The Listel Hotel Whistler Full time**Guest Service Agent** **End of season bonus! Join us for 6 months full time and receive up to $1000 as an end of season bonus!** **Housing available** **Who are we? **We run a fun and dynamic operation and we’re infamous for our innovative approach to hospitality operations. We believe that harnessing our creative side, and unique ways of thinking,...
-
Guest Service Agent
6 months ago
Whistler, Canada WHISTLER PREMIER Full timeHello Whistler! Whistler Premier is now hiring for a Guest Service Agent! Searching for the summer season. We have a strong team-based workplace culture here at Whistler Premier, and are looking for another enthusiastic and assertive individual to join us! Our Guest Service Agents are responsible for performing all front desk related functions, acting as...
-
Guest Service Agent
1 month ago
Whistler, Canada WHISTLER PREMIER Full timeHello Whistler! Whistler Premier is now hiring for a Guest Service Agent! Searching for the shoulder season and onto the summer season, **with housing beds available!! Looking for a quick start for the hire of this position. (Shared room, single beds for staff only)** We have a strong team-based workplace culture here at Whistler Premier, and are looking...
-
Guest Service Agent
2 months ago
Whistler, Canada WHISTLER PREMIER Full timeHello Whistler! Whistler Premier is now hiring for a Guest Service Agent! Searching for the shoulder season and onto the summer season, **with housing beds available!! Looking for a quick start for the hire of this position.** We have a strong team-based workplace culture here at Whistler Premier, and are looking for another enthusiastic and assertive...
-
Guest Services Supervisor
4 months ago
Whistler, Canada Blackcomb Springs Suites Full timeThe Guest Services Supervisor is responsible for supervising the Guest Services team including Guest Service Agents, and Night Auditors. A GSS provides leadership, direction, and guidance to the team, ensuring the guests receive the highest level of service. **Job Duties and Responsibilities**: - Supervises, trains, and manages performance of front desk...
-
Full Time Guest Services Agent
8 months ago
Whistler, Canada Whistler Village Inn + Suites Full timeGuest Service Agents **communicate with guests looking to make or cancel hotel reservations**. They greet guests on arrival, assign them rooms and suites, issue keys, and collect payment information. **Tasks and duties**: - Greeting guests on arrival. - Undertaking front desk service duties. - Administering check-in and check-outs. - Assigning rooms and...
-
Guest Service Agent
6 months ago
Whistler, Canada Gibbons Whistler Full timeThe Adventure Group (TAG) is seeking enthusiastic **Guest Service Agents**! **About Gibbons**: **Core Purpose** Making People Happy **Vision** To be the most trusted and recommended brand by our team, our guests, and the communities we serve. Our goal is to create a great Canadian company that provides the best work experiences, guest experiences, and...
-
Guest Services Manager
4 months ago
Whistler, Canada Pan Pacific Whistler Full time**DESCRIPTION**: The Guest Services Manager is a full-time management role responsible for leading the team of Guest Service Agents. The person working in this role has a passion for providing exceptional guest experience, and leading a team in meeting goals. **RESPONSIBILITIES**: - Supervise Guest Services Agents. Maintain and implement as necessary the...
-
Guest Services Agent
6 months ago
Whistler, Canada Whistler Platinum Full timeWhistler’s exclusive Property Management company, Whistler Platinum is on the hunt for an amazing person to join our growing team! The benefits of working for Whistler Platinum - Minimum $21p/h based on experience - Access to free golf at Big Sky and Fairmont golf courses throughout summer - Staff housing - Ski/Snowboard pass or recreational pass -...
-
Guest Services Agent
6 months ago
Whistler, Canada Whistler Platinum Full timeWhistler’s leading Vacation Rental Management company, Whistler Platinum, is hunting for an amazing person to join our growing team! The benefits of working for Whistler Platinum - Minimum $21p/h based on experience - Access to free golf at Big Sky and Fairmont golf courses throughout the summer - Staff housing - Ski/Snowboard pass or recreational pass -...
-
Guest Services Agent
6 months ago
Whistler, Canada Whistler Superior Properties Full time**Key Responsibilities**: - Greet and assist guests with check-in and check-out procedures. - Handle guest inquiries, requests, and concerns with professionalism and courtesy. - Provide information about hotel amenities, local attractions, and services. - Ensure a smooth and efficient arrival and departure process. - Maintain a neat and organized front desk...
-
Guest Service Representative
6 months ago
Whistler, Canada Vida Spa Full time**Our Values** **_ We are mindful._** We are present in everything we do. Every employee and guest feels listened to and taken care of. **_ We are open._** Everyone is an individual with different needs. We respect and honor individuals, their beliefs, and practices. **_ We live by example_** demonstrating a healthy approach to life. **_ We perform our...
-
Guest Service Representative
6 months ago
Whistler, Canada Vida Spa Full time**Our Values** **_ We are mindful._** We are present in everything we do. Every employee and guest feels listened to and taken care of. **_ We are open._** Everyone is an individual with different needs. We respect and honor individuals, their beliefs, and practices. **_ We live by example_** demonstrating a healthy approach to life. **_ We perform our...
-
Guest Service Coordinator
7 months ago
Whistler, Canada WHISTLER PREMIER Full timeHello Whistler! Whistler Premier is now hiring for a Guest Services Coordinator to work out of the Horstman House in Whistler. We have a strong team-based workplace culture here at Whistler Premier, and are looking for another enthusiastic and assertive individual to join us! Our Guest Services Coordinator would be responsible for performing all front...
-
Guest Service Representative
2 months ago
Whistler, Canada Vida Spa Full time $23 - $24Founded in 2002, Vida Spas offers uniquely luxurious, personalized traditional and healing spa experiences including treatments based on the ancient Indian science of Ayurveda. With four locations currently serving clients in Vancouver and Whistler, we are always looking for talent to join our Vida family. Vida Spa believes in sustainable growth by...
-
Guest Service Representative
2 months ago
Whistler, Canada Vida Spa Full timeFounded in 2002, Vida Spas offers uniquely luxurious, personalized traditional and healing spa experiences including treatments based on the ancient Indian science of Ayurveda. With four locations currently serving clients in Vancouver and Whistler, we are always looking for talent to join our Vida family. Vida Spa believes in sustainable growth by...
-
Guest Experience Agent
5 months ago
Whistler, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...