Guest Experience Agent

5 months ago

Whistler, Canada Scandinave Spa Whistler Full time

Our Mission
To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace.
- Vision
To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle.
- Fundamental Values

- Authenticity: we are welcoming and genuine. With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations, materials, and scents.

- Team Spirit: we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help, and rally around common goals.

- Professionalism: we anticipate our guest needs and go above and beyond their expectations, we are experts, we perform at the highest level, we lead by example, are accountable and deliver great results.
- Expectations

- To offer a warm, friendly and professional welcome to guests.

- To create a comfortable environment for guests.

- To sell and promote the products and services offered by the Spa Scandinave Whistler.
- **Job Type: Full-Time**:
**Benefits**:

- Complimentary thermal baths membership for yourself
- Extended Health Benefits after 6 months
- Massage Discounts of up to 35%
- Food and beverage discounts for onsite café of 35%
- Complimentary thermal baths membership for one friend, after 3 months
- Corporate discount vouchers for friends and family visiting Scandinave Spa
- Staff Housing, based on availability
- Flexible Schedule

Tasks & Responsibilities:

Welcome the guests and give explanation regarding:

- The Scandinavian Baths procedures;

- Massages procedures;

- Orientation of The Scandinave Whistler using map of the site;

- Understanding the needs of the guests and offering appropriate services and products to the guests;

- Opening and closing procedures for the Spa;

- Processing a variety of transactions depending on guest needs using TAC:

- Scandinavian Baths & massages;

- Gift certificates & Gift cards;

- Bistro products;

- Boutique products;

- Ensure the efficient control of locker keys, towels and waiting list;

- To ensure the order, cleanliness and ambiance within the reception area; lobby, change rooms, fireplace, bathrooms, etc.;

- Preparation of the gift packages;

- Ensuring adequate staffing presence in the reception

- Reviewing and educating yourself of the various sales and marketing promotions.

- Ensuring that breaks and lunches are taken in a responsible fashion IE. Stations are covered while breaks are being taken;

- Lost and found procedures and protocols are followed;

- Receiving mail and packages;

- Keeping all products fully stock for example towels, bathrobes etc.;

- Keeping all products in Boutique stocked;

- Knowing how to process various types of transactions in TAC based on the guests’ needs using TAC i.e baths, massage gift certificates, packages, etc.;

- Be aware of the various sales and marketing promotions in place as per the Sales and Marketing Team;

- To respond to the needs of groups in accordance with the directives of Sales and Marketing;

- Keep reception area fully stocked with necessary supplies i.e. pens, brochures, gift cards, etc.;

- All other tasks requested of you for the smooth and efficient function of the Spa Scandinave Whistler
- Prerequisites:

- Previous customer service experience preferred

- Ability to remain professional and courteous with customers at all times

- Must be available to work evenings, holidays and weekends

- Excellent verbal and written communication skills

- Must be able to think on their feet, be proactive, problem solve, and deal with change on a daily basis

- Clear criminal record check

- Full time or Part time commitment (24-40 hours per week)

  • Guest Experience Agent

    4 weeks ago

    Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons Hotels and Resorts is a world-renowned leader in luxury hospitality, driven by a passion for delivering exceptional guest experiences. Our team members around the globe create unforgettable moments for our guests, residents, and partners through a commitment to luxury with genuine heart.About the Role:We are seeking a highly...

  • Guest Experience Ambassador

    7 days ago

    Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons:At Four Seasons Hotels and Resorts, we prioritize exceptional guest experiences. We believe that a world-class employee experience is essential to delivering luxury with genuine heart.We strive to create impressions that will last a lifetime by connecting with our guests and recognizing their unique needs.In Whistler, you'll experience the...

  • Guest Experience Coordinator

    2 weeks ago

    Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

    About Four SeasonsAt Four Seasons, we believe in creating unforgettable experiences for our guests. We are a team of dedicated individuals who share a passion for delivering exceptional service and making every moment count.About the RoleWe are seeking a Reservations Agent to join our team at Four Seasons Resort & Residences Whistler. As a Reservations...

  • Guest Experience Coordinator

    4 weeks ago

    Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons:At Four Seasons, we strive to deliver exceptional guest experiences through a commitment to luxury and genuine heart. Our team members around the world create unforgettable moments for our guests, residents, and partners by providing personalized service and attention to detail.About the Role:We are seeking a skilled Guest Experience Agent...

  • Guest Experience Ambassador

    4 weeks ago

    Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons:At Four Seasons, we're driven by a passion for delivering exceptional guest experiences. Our team members around the world create unforgettable moments for our guests, residents, and partners through a commitment to luxury with genuine heart.About the Role:We're seeking a skilled Guest Experience Agent to join our dynamic team at Four...

  • Guest Services Agent

    2 months ago

    Whistler, Canada Outpost Property Management Ltd. Full time

    Outpost is a Whistler-based vacation rental management company focused on innovation and providing the best possible service to our guests and our owner partners. The vacation rental industry offers a fast-paced environment that always keeps us on our toes. Outpost is growing and we are in need of great people to join our team. We are looking for a Guest...

  • Guest Service Agent

    5 months ago

    Whistler, Canada HILTON WHISTLER Full time

    **WHY WORK FOR HILTON WHISTLER RESORT & SPA** The Hilton Whistler Resort & Spa is the Heart and Soul of the Whistler Experience! We offer our employees a fun and professional work environment with training and career advancement opportunities. As a full-time team member you will receive the following benefits: - Life and Leisure Program - Extended Health...

  • Guest Experience Agent

    4 months ago

    Whistler, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Luxury Guest Experience Ambassador

    6 days ago

    Whistler, British Columbia, Canada Accor Full time

    We are seeking a skilled and charismatic Front Desk Agent to join our team at the Fairmont Chateau Whistler.Company OverviewNestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, we define mountain luxury. Our resort offers ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer. As...

  • Guest Experience Agent

    3 months ago

    Whistler, Canada Scandinave Spa Whistler Full time

    -Our Mission To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace. Vision To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle. Fundamental Values Authenticity: we are welcoming and genuine. With the simplicity and...

  • Guest Experience Agent

    5 months ago

    Whistler, Canada Scandinave Spa Whistler Full time

    Our Mission To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace.Vision To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle. Fundamental Values - Authenticity: we are welcoming and genuine. With the simplicity and...

  • Guest Experience Agent

    5 months ago

    Whistler, Canada Scandinave Spa Whistler Full time

    Our Mission To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace. Vision To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle. Fundamental Values - Authenticity: we are welcoming and genuine. With the simplicity and...

  • Guest Experience Agent

    1 month ago

    Whistler, Canada Scandinave Spa Whistler Full time

    Our Mission To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace. - Vision To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle. - Fundamental Values - Authenticity: we are welcoming and genuine. With the simplicity and...

  • Guest Experience Agent

    5 months ago

    Whistler, Canada Scandinave Spa Whistler Full time

    Our Mission - To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace. - Vision - To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle. - Fundamental Values -Authenticity: we are welcoming and genuine. With the simplicity and...

  • Guest Experience Agent

    6 months ago

    Whistler, Canada Scandinave Spa Whistler Full time

    -Our Mission To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace. Vision To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle. Fundamental Values - Authenticity: we are welcoming and genuine. With the simplicity and...

  • Guest Experience Agent

    6 months ago

    Whistler, Canada Scandinave Spa Whistler Full time

    -Our Mission To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace. Vision To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle. Fundamental Values Authenticity: we are welcoming and genuine. With the simplicity and...

  • Guest Experience Agent

    5 months ago

    Whistler, Canada Scandinave Spa Whistler Full time

    -Our Mission To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace. Vision - To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle. Fundamental Values Authenticity: we are welcoming and genuine. With the simplicity and...

  • Guest Service Agent

    5 months ago

    Whistler, Canada Aava Whistler Hotel Full time

    A Guest Service Agent/Reservation Agent provides friendly efficient service to all guests on arrival/departure and while in house. They perform a variety of duties such as guest registration, room inventory control, room assignments, comprehensive checks of room status and availability, filing maintenance reports and incident reports when needed, and the...

  • Guest Service Agent

    5 months ago

    Whistler, Canada Aava Whistler Hotel Full time

    No Employee Housing Available at this time. A Guest Service Agent/Reservation Agent provides friendly efficient service to all guests on arrival/departure and while in house. They perform a variety of duties such as guest registration, room inventory control, room assignments, comprehensive checks of room status and availability, filing maintenance reports...

  • Guest Service Agent

    1 week ago

    Whistler, Canada Listel Hotel Whistler Full time

    **Who are we?** We run a fun and dynamic operation and we’re renowned for our innovative approach to hospitality operations. We believe that harnessing our creative side, and unique ways of thinking, are what create memorable experiences for our guests, and our team members. **Responsibilities** - Greeting and acknowledging guests in a professional and...