Housekeeping Manager

2 months ago

Sun Peaks, Canada Sun Peaks Grand Hotel & Conference Centre Full time

As an award-winning business, The Sun Peaks Grand Hotel & Conference Centre is currently seeking a Housekeeping Manager to join our team.

Imagine arriving to work at a stunning slope-side hotel after a day on the slopes, snow shoeing, lapping the bike park or a hike in the wildflowers. We are currently seeking to recruit an exceptional individual to join our Housekeeping Leadership team. We are looking for a people person who can work diligently through hands-on leadership, ensuring the housekeeping team can maintain an inviting atmosphere for guests upon arrival and during their stay.

Compensation Information:
$60,000 per annum

Physical Class:

Medium: Work activities involve handling loads between 10 and 20 kg; Predominately indoor setting.

This job position requires physical presence at the designated location.

Accountabilities:

Acts as the ‘Service Champion’ for the Housekeeping department, role modelling welcoming hospitality and exemplifying excellence in all tasks that impact the rooms stayover process by: Providing recommendations in the identification and creation of process efficiencies and established Guest Service Standards as they relate to the guest experience in both public spaces and guest rooms Ensures guest requests and issues are resolved in a timely, friendly and efficient manner, optimizing guest satisfaction Assists in analyzing service/satisfaction data from Revinate and identifies trends to inform collaborative action planning for the housekeeping team Works closely with the Maintenance department in the ongoing preservation and maintenance of the hotel Maintains a safety culture within the housekeeping department, ensuring active departmental participation, adherence, and awareness to Hotel and WorkSafe BC standards. Will be required to work various shifts, including days, evenings, weekends, and holidays.

Ideal Candidate:

1-2 years’ minimum experience in a senior Housekeeping role within a Hotel/Resort setting Post-secondary education in Hospitality/Tourism or a related discipline preferred Energetic and outgoing with a positive attitude, driven to deliver elevated guest experiences Professional and well organized with excellent communication skills, both written and verbal Excellent problem-solving abilities and ability to think on your feet Highly responsible self-starter and reliable team player, with the ability to remain calm under pressure in a fast-paced environment Must have the ability to supervise, mentor, train and motivate the team A working knowledge of hotel systems, specifically Opera, would be a substantial benefit Working knowledge of basic and complex cleaning machinery and tools A developing level of financial understanding and ability to interpret financial statements

Why join us?

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

The perks and benefits you’ll get to enjoy:

Winter/Summer Season Lift, Trail and Golf passes Initial entitlement to three weeks of paid vacation Benefits plan and additional wellness components, including Health Spending Account and EFAP Participation in our RRSP and matching DPSP programs Company supported training and professional development opportunities Dining discounts within our hotel & Resort-owned outlets Retail discounts in our Resort-owned outlets Friends and family rates at the Sun Peaks Grand Hotel Reciprocal programs with partnering ski areas & hotels Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers

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