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Director of Housekeeping Operations
3 months ago
Position Overview:
The Sun Peaks Grand Hotel & Conference Centre is seeking a dedicated Housekeeping Manager to oversee our housekeeping operations.
About Us:
Nestled in a picturesque slope-side setting, our hotel offers a unique experience for both guests and staff. We are looking for an individual who thrives in a leadership role and is committed to maintaining an exceptional environment for our visitors.
Compensation:
$60,000 per annum
Physical Requirements:
Medium: Involves handling loads between 10 and 20 kg; primarily an indoor work environment.
Key Responsibilities:
- Serve as the 'Service Champion' for the Housekeeping department, exemplifying outstanding hospitality and excellence in all aspects of the guest experience.
- Ensure timely and efficient resolution of guest requests and concerns, enhancing overall satisfaction.
- Analyze service and satisfaction data to identify trends and inform action plans for the housekeeping team.
- Collaborate closely with the Maintenance department to uphold the hotel's standards of preservation and upkeep.
- Foster a culture of safety within the housekeeping team, ensuring compliance with hotel and WorkSafe BC standards.
- Availability to work various shifts, including days, evenings, weekends, and holidays.
Ideal Candidate Profile:
- Minimum of 1-2 years of experience in a senior housekeeping role within a hotel or resort environment.
- Preferred post-secondary education in Hospitality, Tourism, or a related field.
- Energetic, outgoing, and dedicated to delivering exceptional guest experiences.
- Strong organizational and communication skills, both written and verbal.
- Excellent problem-solving skills and the ability to think quickly in a dynamic environment.
- Responsible self-starter and reliable team player, able to maintain composure under pressure.
- Ability to supervise, mentor, train, and motivate team members.
- Familiarity with hotel systems, particularly Opera, is advantageous.
- Knowledge of cleaning machinery and tools, both basic and advanced.
- Understanding of financial concepts and ability to interpret financial documents.
Why Work With Us?
As Canada's second-largest ski area, we are dedicated to providing an unparalleled mountain resort experience for our guests. Our team is the heart of our operations, and we prioritize employee satisfaction to ensure everyone can thrive and embody our values.
We value every individual and their career journey. Upon joining our team, you will immediately feel part of our vibrant community. We care about your well-being and offer numerous opportunities for personal and professional growth, alongside the chance to enjoy the beauty of our mountain resort.
Benefits:
- Seasonal lift, trail, and golf passes.
- Initial entitlement to three weeks of paid vacation.
- Comprehensive benefits plan, including a Health Spending Account and Employee Family Assistance Program.
- Participation in RRSP and matching DPSP programs.
- Opportunities for training and professional development.
- Discounts on dining and retail within our resort.
- Friends and family rates at the Sun Peaks Grand Hotel.
- Eligibility for performance-based incentive bonuses.
