Director of Housekeeping Operations

4 weeks ago

Sun Peaks, British Columbia, Canada Sun Peaks Grand Hotel & Conference Centre Full time

Overview:
The Sun Peaks Grand Hotel & Conference Centre is seeking a dedicated Housekeeping Manager to lead our exceptional housekeeping team.

Role Summary:
Imagine working in a breathtaking slope-side hotel, where your leadership will ensure that our guests experience an inviting and pristine environment throughout their stay. We are in search of a passionate individual who excels in hands-on management and is committed to fostering a welcoming atmosphere.

Compensation:
$60,000 per annum

Physical Requirements:
Medium: Involves handling loads between 10 and 20 kg; primarily indoor work environment.

Responsibilities:

  • Serve as the 'Service Champion' for the Housekeeping division, exemplifying outstanding hospitality and excellence in all aspects related to the guest room experience.
  • Ensure that guest requests and concerns are addressed promptly and efficiently, enhancing overall guest satisfaction.
  • Analyze service and satisfaction data to identify trends and collaborate on action plans for the housekeeping team.
  • Collaborate closely with the Maintenance department to uphold the hotel's preservation and upkeep.
  • Promote a culture of safety within the housekeeping team, ensuring compliance with hotel and safety standards.
  • Flexibility to work various shifts, including days, evenings, weekends, and holidays.

Ideal Candidate Profile:

  • Minimum of 1-2 years' experience in a senior housekeeping position within a hotel or resort environment.
  • Preferred post-secondary education in Hospitality, Tourism, or a related field.
  • Energetic, outgoing, and committed to delivering exceptional guest experiences.
  • Highly organized with excellent verbal and written communication skills.
  • Strong problem-solving skills and the ability to think quickly in a dynamic environment.
  • Responsible self-starter and dependable team player, able to maintain composure under pressure.
  • Ability to supervise, mentor, train, and motivate team members effectively.
  • Familiarity with hotel management systems, particularly Opera, is advantageous.
  • Knowledge of cleaning machinery and tools, both basic and advanced.
  • Understanding of financial principles and the ability to interpret financial documents.

Why Work With Us?

As one of Canada's premier ski destinations, we are dedicated to providing our guests with an unparalleled mountain resort experience.

Our team is the cornerstone of our success, making a positive impact on our guests and workplace every day. We prioritize the employee experience, ensuring that everyone can thrive and embody our values.

Upon joining the Sun Peaks community, you will immediately feel a sense of belonging. We care about your well-being and offer numerous opportunities for personal and professional growth, alongside the chance to enjoy the beauty of our mountain resort.

Benefits and Perks:

  • Seasonal lift, trail, and golf passes.
  • Initial entitlement to three weeks of paid vacation.
  • Comprehensive benefits plan, including a Health Spending Account and Employee Family Assistance Program.
  • Participation in RRSP and matching DPSP programs.
  • Opportunities for training and professional development.
  • Discounts on dining within hotel and resort-owned outlets.
  • Retail discounts in resort-owned shops.
  • Friends and family rates at the Sun Peaks Grand Hotel.
  • Reciprocal programs with partner ski areas and hotels.
  • Eligibility for a performance-based incentive bonus program after a qualifying period.

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