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Director of Housekeeping Operations
3 months ago
Overview:
The Sun Peaks Grand Hotel & Conference Centre is in search of a dedicated Housekeeping Manager to oversee our esteemed housekeeping operations.
Role Summary:
Envision working at a breathtaking slope-side hotel, where every day offers new adventures, from skiing to hiking. We are looking for an exceptional individual to lead our Housekeeping Leadership team. The ideal candidate will possess strong interpersonal skills and a hands-on leadership approach, ensuring that our housekeeping team creates a welcoming environment for all guests.
Compensation:
$60,000 per annum
Physical Requirements:
Medium: Involves handling loads between 10 and 20 kg; primarily indoor work environment.
Key Responsibilities:
- Serve as the 'Service Champion' for the Housekeeping department, exemplifying outstanding hospitality and excellence in all tasks related to the guest room experience.
- Ensure that guest requests and concerns are addressed promptly and courteously, enhancing overall guest satisfaction.
- Analyze service and satisfaction data to identify trends and develop collaborative action plans for the housekeeping team.
- Collaborate closely with the Maintenance department to uphold the hotel's standards of preservation and upkeep.
- Foster a culture of safety within the housekeeping team, ensuring compliance with hotel and safety regulations.
- Availability to work various shifts, including days, evenings, weekends, and holidays.
Ideal Candidate Profile:
- Minimum of 1-2 years of experience in a senior housekeeping role within a hotel or resort environment.
- Preferred post-secondary education in Hospitality, Tourism, or a related field.
- Energetic, outgoing, and positive, with a commitment to delivering exceptional guest experiences.
- Highly organized with excellent written and verbal communication skills.
- Strong problem-solving abilities and the capacity to think quickly in a dynamic environment.
- Responsible self-starter and reliable team player, able to maintain composure under pressure.
- Proven ability to supervise, mentor, train, and motivate team members.
- Familiarity with hotel management systems, particularly Opera, is advantageous.
- Knowledge of cleaning machinery and tools is beneficial.
- Basic understanding of financial concepts and the ability to interpret financial reports.
Why Work Here?
As Canada's second-largest ski area, we are a passionate team dedicated to providing an unparalleled mountain resort experience for our guests.
Our employees are central to our mission, making a significant impact on both our guests and workplace every day. We prioritize the employee experience, ensuring that everyone can thrive and embody our values.
Regardless of your background or career path, once you become part of the Sun Peaks community, you will feel a sense of belonging immediately. Your well-being is important to us; we offer numerous opportunities for personal and professional growth, as well as the chance to enjoy all that our beautiful mountain resort has to offer. In return, we seek individuals who are passionate about collaborating to create memorable experiences for our guests while caring for our environment.
Benefits:
- Seasonal lift, trail, and golf passes.
- Initial entitlement to three weeks of paid vacation.
- Comprehensive benefits plan, including a Health Spending Account and Employee Family Assistance Program.
- Participation in RRSP and matching DPSP programs.
- Opportunities for training and professional development.
- Dining discounts at hotel and resort-owned outlets.
- Retail discounts in resort-owned shops.
- Friends and family rates at the Sun Peaks Grand Hotel.
- Reciprocal programs with partner ski areas and hotels.
- Eligibility for a performance-based incentive bonus program for top performers.
