Senior Manager, Loyalty Partner Relationships

4 months ago

Toronto, Canada Scotiabank Full time

Requisition ID: 205066

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

What your role will be…

Senior Manager, Loyalty Partner Relationships & Design

Act as the relationship lead for selected external third-party loyalty relationships and provide strategic support to VP, Loyalty & Partnerships for several emerging new loyalty rewards initiatives Works on assigned files that will require external and internal partnership relationship skills, strategic deep dives, external benchmarking, business cases and executive-level documentation.

This position requires a business professional who is a self-starter, with enterprise and global mindset, and aspires to develop world class solutions within the loyalty rewards space.


What you will be doing…

Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge. Key relationship lead on assigned portfolios. Product lead on loyalty liaising with internal and external partners to drive loyalty strategies for BNS. Be the main conduit for a holistic view of BNS relationships for Loyalty internal and external partners. Ensure overall BNS strategic oversight, prioritization to ensure timely and effective delivery of business projects and results. Continually represent the Bank to prioritize and deliver initiatives within the Scene+ ecosystem, to improve overall program value to both customers & shareholders. Strategic deep dives on assigned emerging initiatives which will entail executing against strategic frameworks to analysis hypotheses, identify, acquire and review data elements, and put forth strategic recommendations on new loyalty rewards initiatives. Present monthly executive level reporting on portfolio status. Build an inventory of external benchmarks and strategic best practices and learnings within the global loyalty rewards landscape. Assists in the development of annual business plans including detailed strategies and tactics to achieve short-, medium- and long-term objectives. Partners heavily across the organization (including Business Lines and Channels) to align engagement strategies. Maintain strong working relationships with key partners and stakeholders to ensure smooth transition and execution of projects. Assist with RFI/RFP’s relating to new capabilities and/or vendors including competitive research, industry analysis, gap analysis etc, onboarding etc. Tracks impact and outcomes and provides regular reporting to key stakeholders. Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.

What you need to succeed…

Able to work in cross functional teams on initiatives and projects of varying scope and duration simultaneously Ability to navigate a multifaceted global organization to secure resources, information and consensus through determination, personal creativity, drive and conviction Excellent written and verbal interpersonal skills; ability to convey information clearly and simply at all levels Demonstrated Financial acumen and analytical skills to leverage data insights to inform business decisions Able to impact and influence internal stakeholders and external partners to drive desired results Excellent collaboration and partnership skills demonstrated through previous roles Proven ability to think strategically Previous knowledge of Loyalty, Engagement, and/or management of credit card/ travel rewards programs. Strong relationship and partner management skills Previous experience in consulting practice is an asset High level of curiosity and drive to expand knowledge around business growth strategies

Working conditions

Work in a standard office-based environment; non-standard hours are a common occurrence.

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