Strategic Loyalty Program Manager

1 week ago

Toronto, Ontario, Canada Bond Brand Loyalty Full time

About Bond Brand Loyalty:

We craft innovative solutions to forge stronger brand loyalty and drive sustainable growth for our clients.

The Role:

This is a high-profile position for a seasoned Program Manager to lead the delivery of in-store Consultant programs across the US and Canada. You will be responsible for planning, executing, reporting, working with consultants, and managing program financials to ensure exceptional results.

A Day in the Life:

  • You will project manage a program from pre-sale opportunity to final delivery, including creating and monitoring program plans, managing scope, budget, and timelines.
  • You will lead project execution by working closely with cross-functional teams to complete deliverables within scope, schedule, and quality.
  • You will lead project financial management requirements, including evaluating change requests, estimating efforts and duration of activities, forecasting, developing statements of work, and monthly invoicing and reconciliation.
  • You will build and grow strong relationships with key client stakeholders and internal partners.
  • You will monitor Consultant program performance and outcomes.
  • You will execute program standards and processes according to program Playbook to ensure high-quality consistent delivery.
  • You will administer the allocation and scheduling of consultants per contractual and geomapping requirements.
  • You will utilize and set up consultant tools including approved AI technology.
  • You will identify and resolve program operational challenges with speed and quality.
  • You will maintain and review consultant dashboards and reports to track key operational metrics.

Requirements:

  • Post-secondary degree or diploma in Business, Business Administration, Commerce, or a related field.
  • 3+ years proven experience as a Program Manager and/or Project Manager ideally within an agency setting in the consulting sector.
  • Excellent organizational, project management, and multitasking skills.
  • Exceptional communication, interpersonal, and presentation abilities with excellent ability to work effectively in a fast-paced, dynamic environment.
  • Ability to build and maintain strong relationships with consultants, clients, and stakeholders.
  • Experience with Microsoft Office Suite - strong level of proficiency using Word, Excel, and PowerPoint, as well as hands-on functional knowledge and navigation of various Program Management software and tools including MS Project and MS Dynamics.
  • Strong knowledge of financial and business acumen with demonstrated ability to manage budgets and resources effectively.
  • Willingness and flexibility to travel as required.

Why Join Us:

Bond Brand Loyalty celebrates collective drive, rewards innovative thinking, and maintains a focus on fostering relationships, both internally and with our clients. We offer competitive compensation and benefits packages to attract top talent and recognize their contributions. If you're passionate about shaping the future of loyalty and making a real impact, we invite you to apply for this exciting opportunity.

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