Account Manager, Loyalty Partnerships

6 months ago

Toronto, Canada Air Canada Full time

**Description**

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

Our growth plan for Aeroplan depends on achieving a level of everyday relevance with members and is a guiding principle for how the new program was designed to earn our way into consumers lives every day. The primary function of this role is to support multiple Everyday earn partnerships including growing, managing, and delivering on objectives for new and existing partner relationships. We're looking for great people who will thrive in an entrepreneurial, highly-collaborative, innovative, and fast-paced environment dedicated to bringing this vision to life.

As Account Manager, Loyalty Partnerships, you will support the Manager, Loyalty Partnerships in the management of existing Aeroplan Everyday Earn partnerships. You will work closely with the Partner Marketing team, the e-Commerce and Loyalty group, and the broader Air Canada organization by supporting the delivery and execution of partnership projects. You will also play a key role in helping to develop and maintain best-in-class customer experience strategies to deliver against the goals of the Loyalty Partnerships team.

**Responsibilities**:

- Partnership Management
- Ongoing support of everyday strategic partners with the management of the day-to-day relationship and business planning.
- Champion the development and execution of strategies and plans for partnerships to deliver on KPIs.
- Collaborate with partners and internal customer care professionals to investigate and resolve inquires and escalations from members on partnerships.
- Primary point of contact for Aeroplan Finance team for all invoicing related matters for the portfolio of partners.
- Collaborate with Aeroplan Partner Marketing teams to support the development of marketing plans and ensure that all projects adhere to time & budget.
- Recommend proactive enhancements & solutions to drive cross sell and up sell opportunities.
- Develop account initiatives to ensure alignment to strategy and respective timelines.
- Support the preparation and presentation of proposals to deliver on business objectives.
- Reinforce the development of marketing strategies, concepts and budgets to drive partner business.
- Collaborate with Partner Marketing team to build partners' marketing plan, review marketing materials supporting both business and program strategies and objectives.
- Coordinate communication between partnership delivery stakeholders for both partners and Aeroplan for the set-up and maintenance of partnership infrastructure.
- Perform administrative tasks related to the management of the partnership portfolio.
- Oversee the implementation of new or enhanced operational processes related to the management of the portfolio.
- Closely monitor key performance indicators and identify when additional actions are required to meet business objectives.
- Work alongside the Analytics team to pull campaign performance, projections as needed.
- Stay current with the loyalty and travel landscapes, including keeping up-to-date on competitive offerings.

**Qualifications**
- University or college degree, preferably in business, marketing or related field.
- 1-3 years of professional experience, preferably in the airline, retail and/or loyalty sectors.
- Strategic and logical thinker and communicator.
- Process driven and detail oriented, while still being flexible.
- Excellent communication skills that include internal communication of client opportunities and challenges, and external communication.
- Strong work ethic, autonomous, flexible and creative, able to adapt to evolving business needs.
- Team player with proven ability to prioritize, organize, manage time and multi-task with excellent attention to detail.
- Focus on operational excellence.
- Thrives in a high-volume, agile, and fast-paced environment within a high-performance, results-oriented, passionate, and dynamic team.
- Highly proficient in PowerPoint and Excel.
- Bilingual English / French required.

**Conditions of Employment**:
**Linguistic Requirements**

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

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