Customer Service Representative

3 months ago


Vaughan, Canada Mircom Group of Companies Full time

Customer Service Representative

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.

Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.

Summary:

The Customer Service Representative will interact with Mircom’s customers to address inquiries regarding products and services, while maintaining the highest level of customer satisfaction. This is an in office role located at our Head Office in Vaughan.

Key Responsibilities:
  • Handle incoming customer requests professionally, ensuring prompt and thorough issue resolution while providing quality service and support in various areas including billing, print orders, and basic technical support. 
  • Efficiently gather customer information, fulfill their needs, educate when applicable to prevent future contacts, and document interactions through contact tracking. 
  • Maintain a balance between company policy and customer benefit in decision making, ensuring issues are handled in the best interest of both parties. 
  • Continuously seek process improvements to enhance the customer experience. 
  • Compile and generate reports related to customer service. 
  • Serve as a knowledgeable resource for customers, providing detailed information about our products and services, and facilitating account openings with ease. 
  • Act as the company's ambassador, advocating for customer needs and collaborating closely with the Customer Care Manager to ensure consistent service excellence. 
  • Provide customer assistance with Stock checks and product support. 
  • Review and release orders from the logistics queue when required. 
  • Engage in continuous professional development through ongoing product and customer service training, and embrace any additional responsibilities as directed by management. 

Requirements and Skills: 

  • Ability to work from Monday to Friday in office located in Vaughan from 9:30am – 6:00pm with occasional overtime and holidays. 
  • 2+ years of experience in a customer service or help desk capacity. 
  • Post-secondary education preferred. 
  • Strong commitment to customer satisfaction, demonstrated through a passion for excellence in customer care. 
  • Ability to communicate clearly and professionally, both verbally and in writing. 
  • Has a pleasant, patient and friendly attitude. 
  • Ability to handle complaints, difficult customers, and make sound decisions. 
  • Excellent organizational, problem-solving, time management, and attention to detail. 
  • Strong work ethic, team player mentality, and accountability to customers and colleagues. 
  • Experience in the fire protection, communications and/or security industry would be an asset.   
  • Microsoft Dynamics AX experience is an asset. 

What Mircom Offers: 

  • A great working environment  
  • Competitive salary 
  • Group insurance benefits 
  • Company RRSP program 

We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted. 

Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.  

Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited 

 

 



  • Vaughan, Canada CAD Customer Service Full time

    Terumo Medical Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high-quality medical devices used in a broad range of applications for numerous areas of the healthcare industry. TMC places a premium on providing customers with world-class products, training and education programs that drive clear economic value,...


  • Vaughan, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across Vaughn. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level Customer...


  • Vaughan, Canada Good To Great Solutions Full time

    At Good to Great So tions, We strive for excellence and re the le - rs in consul - g and cus - er acquisition a - ss Vaughn. We are ing for an entry-level C - omer Service Representative who will play a valuable support rol y providing a superior l el of service to all customers to help them achieve their individual goals. As an entry-level Customer...


  • Vaughan, Canada Stage Windows & Doors Full time

    Grow with us as a Customer Service Representative at Stage Windows & Doors! **Company Overview**: Stage Windows & Doors is a manufacturer of custom products tailored to meet client needs. With a facility located in Vaughan, we offer a variety of options and features that are designed to make our windows and doors ideal for the residential replacement and...


  • Vaughan, Canada Sandra Behlok - Desjardins Insurance Agent Full time

    **Customer Service Representative - Desjardins Insurance Agent Team Member**: **Location: Vaughan, Ontario**: **Type: Full Time**: **Position Overview**: Successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping...


  • Vaughan, Canada Sandra Behlok - Desjardins Insurance Agent Full time

    **Customer Service Representative - Desjardins Insurance Agent Team Member**: **Location: Vaughan, Ontario**: **Type: Full Time**: **Position Overview**: Successful Desjardins Insurance Agent is seeking a qualified professional to join her winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping...


  • Vaughan, Canada Provident Energy Management Inc. Full time

    Provident Energy Management Inc. is a leading Energy Services Company (ESCO) in the Greater Toronto Area that specializes in the multi-residential market, with an emphasis on high rise condominiums. Since 1985, we have supported our clients’ energy savings and sustainability objectives through our provision of state-of-the-art building automation and...


  • Vaughan, Canada People Corporation Full time

    We are seeking a Customer Service Representative to join our BPA team in Wilson. Please note that the office location is currently Toronto (1263 Wilson Ave.); however, the office will be relocating to Vaughan (Langstaff Rd. & Highway 50) in the coming months. This position is 100% in-office. Working Hours: 7:00am to 5:00pm Monday, Tuesday,...


  • Vaughan, Canada People Corporation Full time

    We are seeking a Customer Service Representative to join our BPA team in Wilson. **_ Please note that the office location is currently Toronto (1263 Wilson Ave.); however, the office will be relocating to Vaughan (Langstaff Rd. & Highway 50) in the coming months._** **_ This position is 100% in-office._** **_Hours: 8:30am - 4:30pm with rotational...


  • Vaughan, Canada Rentokil Initial Full time

    Customer Service Representative  Are you passionate about customer service?  Looking to build your career in an exciting industry and a growing world class organization?  Come see why so many of our team members recommend us to their friends! Who are we? Rentokil Canada Corporation is proud to be a member of the Rentokil family of companies in North...


  • Vaughan, Canada TOC Logistics Full time

    TOC Supplies, a car detailing business in both retail and e-commerce is actively seeking a dynamic individual to join our team as a Customer Service Representative. As a sister company to TOC Logistics, a rapidly growing logistics provider, we are dedicated to providing top-notch customer service across Canada. Committed to a blend of technology and hard...


  • Vaughan, Canada Marathon Watch Company Full time

    _**Title: Customer Service Representative**_ - **Reports To**:_ _Manager_ - **Location**:_ _Head Office_ **Position Summary**: The Customer Service Representative is responsible for managing watch/ clock inquiries and repairs. This individual should be a problem solver and has strong attention to detail. This person is also customer focused and has...


  • Vaughan, Canada TOC Logistics Full time

    TOC Supplies, a car detailing business in both retail and e-commerce is actively seeking a dynamic individual to join our team as a Customer Service Representative. As a sister company to TOC Logistics, a rapidly growing logistics provider, we are dedicated to providing top-notch customer service across Canada. Committed to a blend of technology and hard...


  • Vaughan, Canada Provident Energy Management Inc Full time

    Provident Energy Management Inc. is a leading Energy Services Company (ESCO) in the Greater Toronto Area that specializes in the multi-residential market, with an emphasis on high rise condominiums. Since 1985, we have supported our clients’ energy savings and sustainability objectives through our provision of state-of-the-art building automation and...


  • Vaughan, Canada Dynamic Tire Inc. Full time

    **Dynamic Tire Inc. is looking for a Customer Service Representative (CSR)** Welcome to Dynamic Tire! Canada’s ONLY Strategic Sourcing Partner in the tire wholesaling industry. With over 25 years of experience in multi-national import operations, expert engineering capabilities, cutting-edge web-based ordering systems, and over 400,000 square feet of...


  • Vaughan, Canada Triumph Tool Ltd. Full time

    **Triumph Tool Ltd. **is one of Canada's leading distributors of high quality metal cutting tools and related niche products, servicing Southern Ontario's precision machining industry since 1979. We are a proud family owned and operated company that strives to bring excellent service and value to our customers. We currently serve the market by way of our...


  • Vaughan, Canada Daltile Full time

    Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone who is ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, provide samples and complete sales transactions. Primary Objective To ensure effective and...


  • Vaughan, Canada Bradshaw International Inc Full time

    **COMPANY **OVERVIEW** For nearly 100 years, Bradshaw International has been a leading provider of kitchenware and cleaning products. Currently we are seeking a Customer Service Representative to be based out of the Canadian head office in Woodbridge, Ontario. **JOB DESCRIPTION** Reporting into the Customer Service Supervisor, the Customer Service...


  • Vaughan, Ontario, Canada Hilton Garden Inn, Vaughan Full time

    Job OverviewAs a Customer Service Representative at Hilton Garden Inn, Vaughan, you will be responsible for delivering exceptional guest experiences. This includes checking-in and checking-out guests in a timely and professional manner, processing all payments according to established procedures, and ensuring guest satisfaction.


  • Vaughan, Canada Sandra Behlok - Desjardins Insurance Agent Full time

    **Customer Service Representative - Desjardins Insurance Agent Team Member**: Location: Vaughan, ON Type: Full Time, Permanent **Salary: $40,000 - $50,000** **Position Overview**: A successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic...