Customer Service Representative
5 months ago
**COMPANY **OVERVIEW**
For nearly 100 years, Bradshaw International has been a leading provider of kitchenware and cleaning products. Currently we are seeking a Customer Service Representative to be based out of the Canadian head office in Woodbridge, Ontario.
**JOB DESCRIPTION**
Reporting into the Customer Service Supervisor, the Customer Service Representative is responsible for ensuring customers’ orders are placed, processed, tracked and returned in a timely manner. Keeping customers’ satisfied is essential for continued growth and success and proactively anticipating and preventing issue is important; resolving is critical.
**RESPONSIBILITIES**
- Work with buyers to resolve quantity, pricing or shipping issues
- Update the Warehouse Management System to endure orders are processed on time
- Follow up with the DC for late shipments or shipping discrepancies
- Work with the purchasing department to ensure adequate stock is available
- Book dock appointments and arrange shipping
- Arrange couriers/Canada Post pickups and print labels for the DC
- Complete BOL’s & ASN’s
- Provide PO /shipping documentation to accounting for invoicing
- Complete “shorts” report for sales team
- Handle replacement requests; Manage retail fines/disputes
- Update and manage special pricing files
**SKILL REQUIREMENTS**
- High school diploma or GED; Some College preferred
- At least 1 years’ customer service and/or order process experience
- Positive and professional attitude; embraces change; highly organized; strong attention to detail
- Self-motivated, reliable team player, with ability to work under pressure and multitask
- Strong working knowledge of Microsoft Excel, Word and Outlook
**BENEFITS**
**Bradshaw**Home** provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
**Disclaimer**: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at anytime at the sole discretion of the employer.
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