Customer Service Representative

7 months ago

Vaughan, Canada Stage Windows & Doors Full time

Grow with us as a Customer Service Representative at Stage Windows & Doors

**Company Overview**:
Stage Windows & Doors is a manufacturer of custom products tailored to meet client needs. With a facility located in Vaughan, we offer a variety of options and features that are designed to make our windows and doors ideal for the residential replacement and custom home markets. Our focus is on providing our customers value through on time delivery, quality and superior service.

We strive to build a work environment where safety, respect, commitment, success and fun are driving principles.

**Position Summary**:
The Customer Service Representative will play a vital role by assisting the Order Desk Supervisor and Sales Director in facilitating workflow of the department ensuring accurate and timely processing of client orders.

The Customer Service Representative will provide administrative support in processing orders through our internal system in a timely and accurate manner. Partnering closely with key clients and internal departments, the Customer Service Representative will answer queries, provide status updates, and escalate arising issues to the appropriate parties. The Customer Service Representative will be knowledgeable about product specifications and technical details by participating in training and understanding window dimensions, features, and types.

**Key Responsibilities**:

- Ensure orders are inputted into the system accurately and timely.
- Answering incoming calls from customers and provide accurate product information.
- Collaborate with external departments, including Finance and Production to facilitate timely order completion.
- Foster strong relationships with customers by answering queries in a timely manner, providing accurate information on product specifications, issuing quotes, and collaborating with external departments to meet customer needs.
- Ensure service requests are screened, processed, and closed utilizing RMA and existing service modules.
- Follow up with clients to extract feedback on quality of service received ensuring high level of satisfaction.
- Provide back-up support for Front Desk when required.
- Other tasks as assigned.

**Skills**:

- Sound understanding of window production and product specifications.
- Excellent oral and written communication skills.
- Working knowledge of MS Office Suite, MS Excel, and databases.
- Demonstrated ability to accurately calculate measurements.
- Time management and project prioritization skills.
- Attention to detail and problem-solving skills.
- Strong organizational skills with the ability to multi-task.

**Education & Experience**:

- Post Graduate education
- 2+ years customer service experience within windows manufacturing industry.
- Hands-on experience with data entry, reporting, and scheduling.

Stage Windows & Doors is an equal opportunity employer that is committed to inclusion and diversity. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity or testing, please advise Human Resources if you require accommodation.

  • Customer Care Representative, Bilingual

    3 months ago

    Vaughan, Canada CAD Customer Service Full time

    Terumo Medical Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high-quality medical devices used in a broad range of applications for numerous areas of the healthcare industry. TMC places a premium on providing customers with world-class products, training and education programs that drive clear economic value,...

  • Customer Service Representative

    7 months ago

    Vaughan, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across Vaughn. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level Customer...

  • Customer Service Representative

    6 months ago

    Vaughan, Canada Good To Great Solutions Full time

    At Good to Great So tions, We strive for excellence and re the le - rs in consul - g and cus - er acquisition a - ss Vaughn. We are ing for an entry-level C - omer Service Representative who will play a valuable support rol y providing a superior l el of service to all customers to help them achieve their individual goals. As an entry-level Customer...

  • Customer Service Representative

    7 months ago

    Vaughan, Canada Sandra Behlok - Desjardins Insurance Agent Full time

    **Customer Service Representative - Desjardins Insurance Agent Team Member**: **Location: Vaughan, Ontario**: **Type: Full Time**: **Position Overview**: Successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping...

  • Customer Service Representative

    6 months ago

    Vaughan, Canada Sandra Behlok - Desjardins Insurance Agent Full time

    **Customer Service Representative - Desjardins Insurance Agent Team Member**: **Location: Vaughan, Ontario**: **Type: Full Time**: **Position Overview**: Successful Desjardins Insurance Agent is seeking a qualified professional to join her winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping...

  • Customer Service Representative

    6 months ago

    Vaughan, Canada Provident Energy Management Inc. Full time

    Provident Energy Management Inc. is a leading Energy Services Company (ESCO) in the Greater Toronto Area that specializes in the multi-residential market, with an emphasis on high rise condominiums. Since 1985, we have supported our clients’ energy savings and sustainability objectives through our provision of state-of-the-art building automation and...

  • Customer Service Representative

    6 months ago

    Vaughan, Canada People Corporation Full time

    We are seeking a Customer Service Representative to join our BPA team in Wilson. **_ Please note that the office location is currently Toronto (1263 Wilson Ave.); however, the office will be relocating to Vaughan (Langstaff Rd. & Highway 50) in the coming months._** **_ This position is 100% in-office._** **_Hours: 8:30am - 4:30pm with rotational...

  • Customer Service Representative

    3 months ago

    Vaughan, Canada People Corporation Full time

    We are seeking a Customer Service Representative to join our BPA team in Wilson. Please note that the office location is currently Toronto (1263 Wilson Ave.); however, the office will be relocating to Vaughan (Langstaff Rd. & Highway 50) in the coming months. This position is 100% in-office. Working Hours: 7:00am to 5:00pm Monday, Tuesday,...

  • Customer Service Representative

    7 months ago

    Vaughan, Canada Rentokil Initial Full time

    Customer Service Representative  Are you passionate about customer service?  Looking to build your career in an exciting industry and a growing world class organization?  Come see why so many of our team members recommend us to their friends! Who are we? Rentokil Canada Corporation is proud to be a member of the Rentokil family of companies in North...

  • Customer Service Representative

    6 months ago

    Vaughan, Canada TOC Logistics Full time

    TOC Supplies, a car detailing business in both retail and e-commerce is actively seeking a dynamic individual to join our team as a Customer Service Representative. As a sister company to TOC Logistics, a rapidly growing logistics provider, we are dedicated to providing top-notch customer service across Canada. Committed to a blend of technology and hard...

  • Customer Service Representative

    4 months ago

    Vaughan, Canada Marathon Watch Company Full time

    _**Title: Customer Service Representative**_ - **Reports To**:_ _Manager_ - **Location**:_ _Head Office_ **Position Summary**: The Customer Service Representative is responsible for managing watch/ clock inquiries and repairs. This individual should be a problem solver and has strong attention to detail. This person is also customer focused and has...

  • Customer Service Representative

    6 months ago

    Vaughan, Canada TOC Logistics Full time

    TOC Supplies, a car detailing business in both retail and e-commerce is actively seeking a dynamic individual to join our team as a Customer Service Representative. As a sister company to TOC Logistics, a rapidly growing logistics provider, we are dedicated to providing top-notch customer service across Canada. Committed to a blend of technology and hard...

  • Customer Service Representative

    6 months ago

    Vaughan, Canada Provident Energy Management Inc Full time

    Provident Energy Management Inc. is a leading Energy Services Company (ESCO) in the Greater Toronto Area that specializes in the multi-residential market, with an emphasis on high rise condominiums. Since 1985, we have supported our clients’ energy savings and sustainability objectives through our provision of state-of-the-art building automation and...

  • Customer Service Representative

    2 months ago

    Vaughan, Canada Dynamic Tire Inc. Full time

    **Dynamic Tire Inc. is looking for a Customer Service Representative (CSR)** Welcome to Dynamic Tire! Canada’s ONLY Strategic Sourcing Partner in the tire wholesaling industry. With over 25 years of experience in multi-national import operations, expert engineering capabilities, cutting-edge web-based ordering systems, and over 400,000 square feet of...

  • Customer Service Representative

    7 months ago

    Vaughan, Canada Triumph Tool Ltd. Full time

    **Triumph Tool Ltd. **is one of Canada's leading distributors of high quality metal cutting tools and related niche products, servicing Southern Ontario's precision machining industry since 1979. We are a proud family owned and operated company that strives to bring excellent service and value to our customers. We currently serve the market by way of our...

  • Customer Service Representative

    6 months ago

    Vaughan, Canada Daltile Full time

    Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone who is ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, provide samples and complete sales transactions. Primary Objective To ensure effective and...

  • Customer Service Representative

    6 months ago

    Vaughan, Canada Bradshaw International Inc Full time

    **COMPANY **OVERVIEW** For nearly 100 years, Bradshaw International has been a leading provider of kitchenware and cleaning products. Currently we are seeking a Customer Service Representative to be based out of the Canadian head office in Woodbridge, Ontario. **JOB DESCRIPTION** Reporting into the Customer Service Supervisor, the Customer Service...

  • Customer Service Representative

    2 weeks ago

    Vaughan, Ontario, Canada Hilton Garden Inn, Vaughan Full time

    Job OverviewAs a Customer Service Representative at Hilton Garden Inn, Vaughan, you will be responsible for delivering exceptional guest experiences. This includes checking-in and checking-out guests in a timely and professional manner, processing all payments according to established procedures, and ensuring guest satisfaction.

  • Customer Service Representative

    6 months ago

    Vaughan, Canada Sandra Behlok - Desjardins Insurance Agent Full time

    **Customer Service Representative - Desjardins Insurance Agent Team Member**: Location: Vaughan, ON Type: Full Time, Permanent **Salary: $40,000 - $50,000** **Position Overview**: A successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic...

  • Customer Service Representative

    7 months ago

    Vaughan, Canada Jonluca Enterprises Inc. Full time

    **General Information** The Customer Service Representative is a valuable team member of our Inside Sales Department. Reporting to the Sales Operation Manager, this role focuses on processing sales orders, providing excellent customer service to clients and vendors, and strives to meet and exceed sales targets. **Job Duties & Responsibilities** - Meet and...