Customer Service Representative

3 weeks ago

Vaughan, Canada TOC Logistics Full time

TOC Supplies, a car detailing business in both retail and e-commerce is actively seeking a dynamic individual to join our team as a Customer Service Representative. As a sister company to TOC Logistics, a rapidly growing logistics provider, we are dedicated to providing top-notch customer service across Canada. Committed to a blend of technology and hard work, we are investing in individuals who are eager to invest in their growth.

As a Customer Service Representative, you will play a pivotal role in engaging with customers, managing vendor relationships, overseeing inventory planning, and handling product orders. This position is integral to ensuring seamless business operations and maintaining a positive customer service experience.

**Key Responsibilities**:

- Interact with customers to address inquiries.
- Conduct accurate and timely inventory counts.
- Manage product orders and quotes.
- Collaborate with suppliers, executing follow-ups on pricing policies.
- Ensure internal updates on systems (e-commerce platform, Shopify, and accounting system, QuickBooks).
- Support the business development team with internal requests.

**Requirements**:

- College Diploma degree preferably in business.
- Excellent computer skills including knowledge and competency in Microsoft Office.
- Preferred knowledge of Shopify and QuickBooks platforms.
- Must be self-motivated and goal driven.
- Positive attitude and a “can do” approach to customer interactions.
- Strong attention to detail with good communication skills.
- Highly skilled in learning on the job and continuously learning.
- May require weekend events or retail store openings.

At TOC Logistics Inc. we are committed to fostering an inclusive and accessible working environment. TOC Logistics Inc. is committed to providing accommodation in all steps of the hiring process. If you require accommodation, we will work with you to meet your needs.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Vaughan, ON: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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