Administrative Assistant – Services for Seniors

1 month ago

Penticton, Canada OneSky Community Resources Full time

The Employer

A progressive, not for profit organization, OneSky has been serving the South Okanagan Similkameen for over five decades. Guided by our core belief that we’re all in this together, living under a single sky, our goal is to create a way forward for everyone. We champion and support individuals to reach their full potential, work to remove barriers and support individuals through a diverse range of services. OneSky values diversity, accessibility, respect, accountability, integrity, and collaboration.

We provide a competitive salary, comprehensive health and wellness benefits, a great pension plan (Municipal Pension Plan) and a supportive, collaborative, and fun work environment. OneSky is a great place to work

Job Summary

The Administrative Assistant is responsible for overseeing the administration and logistics of programming that provides information, referral, and navigation support for seniors. The Admin Assistant works closely with the Team Leader, Program Coordinators, and other staff and volunteers to ensure the efficient delivery of programming. The Admin Assistant contributes to the planning, evaluation, and improvement programming, as well as the reporting and documentation of activities and outcomes.

Responsibilities

Provide participants with information about the available resources and services in their community, help them access and navigate the systems, and refer them to appropriate agencies or professionals as needed. Assist participants with finding and connecting to relevant programs and supports that meet their needs and preferences, such as transportation, meals, social activities, or home care. Offer information and guidance to participants on various topics, such as health and wellness, and make referrals to other sources of assistance when necessary. Answer incoming phone calls and emails from participants, caregivers, or other stakeholders in a timely and courteous manner. Document the details and outcomes of each call or email in the database and follow up with any required actions or escalations. Maintaining accurate and up-to-date records ensuring compliance with the program guidelines, policies, and procedures, as well as the privacy and confidentiality of the participants’ information. Enter and update the participants’ records in the database, ensuring accuracy and completeness of the data. Use appropriate software and tools to verify, format, and edit the data. Identify and resolve any discrepancies or errors in the data entry process. Assist the Program Coordinators in planning, organizing, and implementing program activities.

Qualifications

A relevant education in human services or related fields, or equivalent experience and training. Experience in working with seniors and understanding their needs. Skills in working with and developing volunteers. Excellent communication, organization, networking, and leadership skills. Ability to work with diverse groups of people, including different cultures and economic backgrounds.

Required Knowledge, Skills & Abilities (Core Competencies)

Outstanding communication skills in oral, written, interpersonal, and facilitation modes. Strong administrative skills such as planning, organizing, and decision making. Ability to work well with different stakeholders, including seniors, families, professionals, program staff, service providers, government ministries, community groups, and partner agencies. Ability to maintain a positive and professional attitude in all situations. Demonstrated computer proficiency in Microsoft Programs (Word, Excel, Publisher, Power Point), and ability to manage databases and generate statistical reports as needed for program accountability and efficiency. Ability to work independently, handle multiple projects and deadlines, and respond to emergency situations in a timely and effective manner. Demonstrated commitment to inclusion and ability to model, share, and educate this value with staff, volunteers, families, and community.

Requirements

Successful completion of a criminal record check.

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