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Bilingual Customer Service Administrator

4 months ago

Burlington, Canada Randstad Canada Full time
Do you have a passion for customer service? Do you enjoy problem solving and have great communication skills? Then we might have the perfect opportunity for you
We are currently hiring a Customer Service Administrator for a company in Burlington. This role is a 6 month contract with the possibility of becoming permanent. This role offers full time hours and the ability to gain experience with a well-known organization. A normal day will include helping customers over the phone with their inquiries, problem solving any issues they may have, as well as data entry and administrative tasks.
If you see yourself in this role and want to learn more about this opportunity then please apply directly to this job posting or at randstad.ca

Advantages
-6 month contract with the potential to become permanent
-Monday to Friday 8:30am - 5:00pm
-Salary of $50 - $60k based on experience
-Supportive and collaborative team environment

Responsibilities
-Accepting and responding to a volume of calls and emails with various questions, inquiries, concerns from clients
-Enter and maintain accurate client information in CRM
-Preparing and reviewing documentations
-Researching information to ensure accurate details are provided on either side; liaising between employee and provider where required
-Escalate any issues that are unable to be resolved on the initial interaction and ensure follow up
-Work with members and others to resolve discrepancies; payment forms, payments themselves etc.
-Managing documentation - Filing and copying
-Additional administrative duties upon request

Qualifications
-2-5 years of relevant experience
-Open to new grads
-Excellent communication skills (both written and verbal)
-Resourceful and strong interpersonal skills
-Proficient in Microsoft Office Suite and able to learn new software
-Detail oriented while meeting deadlines

Summary
If you see yourself in this role and want to learn more about this opportunity then please apply directly to this job posting or at randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.