Customer Service Representative
5 months ago
You will be provided with extensive training regarding procedures and equipment knowledge.
At Pioneer Family Pools, our goal is to provide our clients with a positive experience and build lasting relationships based on trust, efficiency, and reliability. Customer satisfaction is at the core of our actions and decisions we make. We work as a collaborative team to ensure our clients concerns are addressed effectively and professionally. Join our team and become a part of a growing industry
**Schedule**: Monday to Friday, every other Saturday; 5-day work week
**Job Duties**:
- Answer and direct incoming phone calls, take messages, and transfer calls to the appropriate individuals
- Provide knowledgeable answers to questions about products, pricing and schedule availability
- Assist and process customer orders and inquiries in a fast-paced environment
- Complaint Resolution: Listening attentively to customer complaints, empathizing with their concerns, and working towards resolving issues effectively. Troubleshooting problems, escalating complex cases when necessary, and following up to ensure customer satisfaction
- Provide general administrative support
- Uses programs such as Navision and the Schedule to create customer cards and book service appointments
- Tags parts for service work and assists with equipment diagnosis
**Job Requirements**
- 1 year experience in a service industry and experience in coordinating
- Able to thrive in a fast-paced environment
- Excellent interpersonal and communication skills
- Strong problem-solving skills and ability to think on your feet
- Ability to multi-task, prioritize tasks, and remain flexible to unanticipated issues
- Proficiency with computers
- Must be available to work weekends
- Pioneer Family Pools is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. Pioneer Family Pools will work to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodations will be provided upon request._
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Extended health care
- Paid time off
- Vision care
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Burlington, ON L7L 2A4: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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