Bilingual Insurance Administrator

4 months ago

Burlington, Canada DLL Full time

**Bilingual Insurance Administrator**
The Bilingual Insurance Administrator is a hybrid (remote and in-office) role that is primarily responsible for administrative functions within the department, including but not limited to the administration of incoming insurance coverage, the support of the CSR phone reps and collectors by assisting with paperwork/forms as required as they relate to insurance, and the processing of inbound written requests from internal/external customers with respect to insurance. They will ensure all policies and procedures are adhered to and ensure that a high level of customer service is provided to all customers. They will also participate in team/cross-functional initiatives and other duties as required.

**Day to Day**
- Respond to insurance inquiries and resolve insurance issues.
- Verify proof of insurance, update customer data base, and manage internal and external claims.
- Monitor the portfolio ensuring that our insurance requirements are being met, contacting customers for proper documentation when necessary.
- Placing customers on our forced placed insurance program when necessary.
- Ensure that the team goals are met including turnaround time.
- Ensure liability insurance is obtained from end users on identified risk portfolios.
- Communicate with agents, customers and dealers/vendor as required to resolve insurance coverage issues.
- Record and review all insurance cancellation requests and pursue contract to ensure our interests are secured by renewed insurance policy or placement of account on our insurance program
- Issue insurance credits as necessary
- Ensure turnaround time is met, advise Manager if it is in jeopardy.
- Participate in department and cross-functional initiatives
- Other duties (general office) as required

**All members enjoy**
- Two working days per year volunteering for a local charity.
- Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
- Flexible hours with possibility to work from home
- Career development opportunities: online learning, member development programs.
- Check this link to an overview of all benefits in your region.

**Essentials**
- 1-3 years of insurance and/or leasing experience
- French/English bilingual is required
- Customer service experience an asset
- Strong interpersonal as well as written and verbal communication skills
- Must be self-directed, decisive and goal oriented. Comfortable working independently.
- Empowered work environment with established goals/expected results and limited step-by-step direction.
- Strong relationship building skills / team player
- Strong organizational and planning skills
- Experience in leasing/finance a strong asset
- Ability to work in a very fast-paced environment
- Ability to work from home remotely/independently and in a virtual team environment (in office requirement of 2-3 days/week aside)

**Choose Wellbeing**
DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

- Connection - Build meaningful connections with other DLL members
- Health - Manage mental, emotional and physical health
- Finance - Provide learning opportunities to help members achieve personal financial health
- Lifestyle - Maintain balance between work and life priorities

There are things that matter to our members and the wellbeing of our members matters to DLL

**Settling In**
At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We become from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative - an interconnected network - that comes together every single day with one goal in mind**:Partnering for a better world.**

**Good to Know**
- The selection process may involve an assessment.
- DLL’s referral program applies

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable

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