Bilingual Customer Service Representative

6 months ago

Burlington, Canada Viva Recruiters Full time

Job description
'''Job Summary'''
We are seeking a highly motivated and customer-oriented Bilingual Customer Service Associate to join our team. As a Bilingual Customer Service Associate, you will be responsible for providing exceptional service to our diverse customer base.

**Fluency in both English and Arabic is required for this position.**:
'''Responsibilities'''
- Answer incoming customer calls and provide assistance in a professional and friendly manner
- Respond to customer inquiries and resolve any issues or concerns promptly
- Provide product information and assist customers with making purchasing decisions
- Process orders, returns, and exchanges accurately and efficiently
- Perform data entry tasks to update customer information in the system
- Collaborate with other team members to ensure customer satisfaction
- Meet or exceed sales targets by upselling and cross-selling products

'''Experience'''
- Previous experience in customer service is preferred
- Strong phone etiquette skills with the ability to handle various customer situations
- Excellent communication skills in both English and Arabic, with the ability to effectively communicate complex information
- Proficient in data entry and computer skills
- Ability to analyze customer needs and provide appropriate solutions
- Multilingual abilities are highly desired

If you are a self-motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Join our team today and be part of a dynamic company that values its employees.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

**Salary**: $40,080.58-$62,256.68 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Burlington, ON L7M 0W8: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)

**Language**:

- Arabic (required)

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