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Office Assistant- Outpatient Mental Health
2 months ago
PURPOSE:
As an office assistant in OPMH&A, you will provide clerical support to the MH&A program, primarily supporting PACT (Program for Assertive Community Treatment), statistical and financial tracking, as well as client scheduling, registration, and statistical reporting for some OPMH&A services. The Office Assistant plays a crucial role in maintaining smooth operations by keeping accurate records, ensuring timely completion of tasks, and contributing to overall productivity. Daily routines include but are not limited to: data entry, creating and submitting reports, ensuring adequate inventory levels and restocking of supplies, assisting clients with appointments and providing support throughout the process.
DUTIES:
To collaborate with inpatient, outpatient and community-based interdisciplinary teams in the provision of clerical support services for the staff, physicians and managers throughout Mental Health & Addictions Services To provide scheduling services that include but are not limited to daily registration management, check in and discharge of clients, referral management, follow up appointments and reminder calls. To prepare, organize and maintain paper & electronic filing systems for patient charts and administrative information and correspondence Proficiency in Navigating SAH software (Meditech, CRMS, CWS, Microsoft Programs) to gather appropriate data, create and run reports Other duties as assignedQUALIFICATIONS:
Diploma in Office Administration and/or experience, preferably in a health-care-related environment.EXPERIENCE:
Minimum 2 years’ office experience in a Mental Health settingSKILLS & ABILITY:
Ability to work effectively and efficiently as a team member in a fast paced environment in stressful situations. Customer service, interpersonal and telephone skills. Computer literacy in a Microsoft environment including experience in the development of spreadsheets, Word, Power Point, Outlook, and Visio. Ability to maintain successful working relationships with the interdisciplinary team to achieve positive patient outcomes. Ability to organize time effectively to perform the duties of the position. Ability to read, write and communicate to perform the duties of the position. Proficiency and accuracy in clerical tasks including data entry, keyboarding, filing systems, documentation etc. Proficiency in using telephone systems, data projectors, laptop computers, video and phone conference equipment. Knowledge of hospital software applications such as Meditech, ADM and CRMS. Knowledge of Medical Terminology. Ability to meet and interact with people in a pleasant, professional, responsible and reassuring manner. Behaviour consistent with Hospital Mission, Values and Standards of Performance. Demonstrated behaviour consistent with the hospital’s mission statement and core values. Demonstrated ability to maintain successful working relationships; ability to meet and interact with people in a pleasant, professional, responsible and reassuring manner, both in person and on the telephone; tact, courtesy and alertness in public contacts.