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Service Administrator
4 months ago
We are looking for a full time Service Administrator to join our Atlantic Crane team in Dartmouth, NS . Reporting to the Service Manager, the Service Administrator will provide administrative support and perform customer relation duties in the service department. They will assist customers, coordinate appointments and services as well as process service-related paperwork.
We offer a comprehensive compensation and benefits package that includes:
Competitive salary (ranging from $43,000 to $46,000, depending on experience) Generous RRSP matching program 5% (after one year) Full health and dental benefits (shared costs) Great schedule-Monday to Friday 8-5 Personal & Professional Development Opportunities Fun & engaging working environment Free parkingPrinciple Responsibilities
Completes customer bookings of services and inspections Processes documentation from inspections and repairs Coordinates materials for jobs Performs part research when necessary Organizes materials for shipping Complies with all company safety policies and safe work procedures Supports the branch with customer invoicing and organization Coordinates customer set-up processes with a goal of maintaining professionalism and high standards of customer satisfactionRequired knowledge and training
High School diploma or equivalent Post-secondary education in office administration considered an asset Minimum 1 year experience in an office environment Experience working in the industrial sector an asset Data-entry and working with databases experience preferred Strong communication skills Able to prioritize workload while working with competing priorities, tight deadlines and multiple distractionsPlease note : Successful candidates will be required to pass a criminal background check; drivers abstract and reference checks as a condition of employment
The Hercules Group of Companies is a privately owned Canadian company, headquartered in Dartmouth, Nova Scotia; it is comprised of five distinct companies—Hercules SLR, Spartan Industrial Marine, Stellar Industrial Sales, Atlantic Crane and Material Handling, and Wire Rope Industries Atlantic—with Hercules Machining & Millwright Services as a division of Hercules SLR. While Hercules has grown into a multitude of industrial sectors, we specialize in equipment, products and services for securing, lifting and rigging applications, with 30 individual locations of the businesses throughout Canada.
As an employer, we focus on continually enhancing the skills and capabilities of our employees and pride ourselves for building and improving upon our cultures of safety and dedicated customer service.
